Florida Cancer Specialists & Research Institute: Cape Coral Cay West

Unorganized.
I had 2 appts with them. One took 2 hours as I went to check out and was called back for more bloodwork twice. Then I had an appt set in the office today. I waited 25 mins, but there were 3 people in front of me and one that was waiting for 45 mins.

As far as the actual medical knowhow, I would say that the staff if knowledgeable and courteous and friendly. Even when patients are not, they remain professional.

My recommendation would be to give the option for telehealth appointments when possible so that people could avoid wasting their time waiting, especially during season.

This is probably the least organized office they have. Good front desk staff, most of the staff is good but the work flow is a mess, poor communication between medical staff and support personal. It feels like they don't know why you are there after 4 months of twice a week visits.

I recommend the Pine Island road location instead. This one is a mess. No office manager, poor communications, a mill in other words.

" Let the buyer beware. " I was referred to FCS by my Primary Physician for consultation, under the assumption that the group accepted my insurance. They did bill my insurance for certain services, and were paid by the insurance carrier, but they also billed ME for an amount other than my normal co-pay.when I questioned the charges, I was informed that the FCS Doctor was " out of network", which was never disclosed to me prior to services rendered. I am now responsible for a significant out of pocket expense! Corporate Billing Department when confronted was " very sorry ". With no other explanation. DO NOT fall victim to a deceptive business practice, folks.check your insurance coverage before you schedule those appointments.

Dr. Espar and the entire staff, ma kn e you feel comfortable, and ket you know what's going on through the entire treatment.
Thank you, everyone!

The first visit was fine. The doctor and staff were friendly. I had a procedure done. My primary doctor shared the results with my doctor at Florida Cancer Specialist and I never received a call from them even after calling and visiting the office requesting a call back.

Its a very long story but i have recieved excellent care. Dr. Espar and all the nurses and support people are truly wonderful and caring

Very professional but the staff is just a little too happy. Comes off as cheap acting. This is only downside. I've litterally trusted them with my life and would do it again.