Florida Department of Children and Families

Very few people working, if you ask a lot of questions they don't like it, the man of the bitch can't give info anymore, don't ask questions

The EBT cards that they provide us continue to be stolen and absolutely nothing happens, they do not have any kind of response, on top of that they blame the customer saying that they buy anywhere

Very difficult to communicate when you need a representative when your account is deactivated, the answering machine eventually hangs up and is interrupted, when you want to work with the page because you have problems updating or creating a new account, it loads incorrectly and does not allow you to fill in the data, you call the number that the page says and it is the same answering machine.

Terrible! DCF either in person or phone which no one answers or gives you actual help! Not to mention how they determine who’s eligible in this VERY expensive city these days and u still get denied, this isn’t help at all for the community.

Excellent attention and services, from the security to the assistants. Everything fast and organized.

Horrible! I just came to the office at 3: 30 pm and the schedule says closing time 5pm, a bouch of peoples came with me at the same time, the representative opened the door and we got into, they kicked us out telling us the office were closed from 2: 30pm, they hadn't no sign outside showing this, they had only 5 peoples inside the room and with those people were enough to 5pm, they were very nasty with all of us, if you need more information about it let me know, I already gave a complaint to a supervisor, very bad the public workers are doing this to our community, mistreated and frustrated is how we feeling, I have a group of person who are able to be witness of this issue.

2 lines one for appoinment one to all public, no body know what line is, when ask to agent what happened with my line she told me on rude language wait this line is for appoinment, ok wait for the other line same issue. Need sign to organization of lines also i don't know if agents on the counter have courses how to work with public in special case to elderly people. I think agens work for free because are so angry.