fluidfreeride MIAMI electric scooters Showroom (Store deals up to 40% OFF)

I wrote to ask if they can repair my scooter and they won't do it unless I bought it in that store, that is, no one can repair my scooter

I originally left a 2-star review on their website, which conveniently no longer exists. I ordered 3 Horizon scooters and 2 of them had the exact same defect.a detent in the steering. Also, the rear fender rattle is still there from V1, which is a VERY SIMPLE FIX, if they wanted to fix it. After posting my 2-star review I was contacted via automated email that I would receive a call from a representative "to make things right". I was never contacted, and that was 3 weeks ago. I'm actually disappointed because I really do like the Horizon scooter, the working one anyway. I'd give them 4+ stars if I was only reviewing the working scooter. Whatever happened to customer service? Take lessons from Costco!

I personally own two Kaabo wolf warrior x. If you are looking for one like mine, or any other fast scooter, this is definitely the place to go too! Anyone that wants the best scooter in the world, please visit FluidFree ride! You will not regret it

The Nami is fast a*! Im itching to buy one asap! Awsome crew and non forgettable experience, anybody looking for a scooter to buy this should be your only and first option quality is immaculate! Especially the speed and smoothness of the ride. 10️️'s!

So I just ordered a fluid Vista a week ago and it came today and right out of the box the rear wheel is scraping like metal on metal and after diagnosis with customer service from fluid they basically said you probably have a bent rotor. Mind you it's a $1,300 brand new scooter with zero miles on it. They have been very nice about trying to fix it and sending it to their local authorized scooter shop in the Boston area. It just sucks shelling out that cash and then day one is an issue. I guess this post will be a to be continued so we'll see how it ends up playing out if I get it fixed absolutely free of charge like I'm expecting.it'd be great if they throw in like a scooter bag or something for free for the waiting to ride/hassle

Update: so I have come to an agreement that they're sending me a brake rotor which will be up here in Massachusetts in a few days along with a free cell phone holder and a promise after I pay out of pocket at the scooter shop in Boston to fix the broken rotor that they will reimburse me with proof of the receipts.if everything follows through like promised, I will update this to definitely five stars.to be continued

Update: so a couple of weeks later now and they have sent a new disc and I have paid out of pocket to have the new break disc put on and they sent me a reimbursement check.for a new scooter there are a couple other issues that I'm going to sort out like vibration in the deck and squeaky disc brakes the are a litte loud for a brand new scooter. Outside of a couple of minor things they have followed through with everything they have promised so I feel confident in this company completely.if you're on the fence about buying from fluid free ride take my advice buy with confidence because a little bit of the extra money you're paying is for the exceptional customer service.that alone is worth a little bit more then some of these cheaper companies with non-existent customer service.

I’m really pleased with how the Fluidfreeride team worked with us on our return. We didn’t want to have to return our scooter as it is really well made and has a lot of power. It can clearly handle heavier adults. But for unrelated reasons, we have to return it. Thanks for working with us. Great customer service.

This company is horrible. I purchased a $2500 mantis v2 pro. It came with broken brakes and a defective battery. I paid out of pocket to get the battery and brakes replaced. The battery replaced was also defective. I asked fluid to replace the scooter I was told no. Their customer service is terrible!

Just bought my second scooter from Fluidfree. I was local so I stopped in the Miami shop and was helped by AJ who let me test ride a few and gave me all the pros and cons. Zero pressure and we dialed in on the Mantis V2

Dealing with A. J.was a real pleasure. I walked out thoroughly satisfied due to his personality and his knowledge. I walked out thoroughly satisfied due to his personality and his knowledge. A real gentleman and took time to explain everything thoroughly. I would highly recommend this establishment mainly because of him. Too bad there's not more like him around.

Good afternoon, im from Mexico I would like to know if i can make a purchase of Nami E2 Max (open box) in case you have inventory in ione of yor branches

Stopped by to check some models and test drive as well. AJ was amazing and very helpful. Busy with a sale, he was still able to talk to me and put me to test 3 models - Phantom, OXO, and Wolf King GT. Great place to buy, test, and fix your scooter.
AJ knows a lot and has a lot of insights about all models.

Edgar and AJ were great, fast and reliable. Truly recommend this place. That’s the place to go for all your scooter needs or to buy a new electric scooter.

Edgar was extremely helpful and gave his recommendations. I liked the fact he didn’t try to sell me on a product they had in store. His recommendations and left the decisions up to me.

I’ve been on hold waiting for someone to pick up and not one person has answered. I’m trying to buy a scooter for my son and nobody answers. I live about 2 hours and i need to ask a couple of questions before i drive down there to get it.after waiting 20 minutes a machine answered and said to leave a message. Very bad service! Not to mention the song while you wait, it’s extremely annoying and very poorly made, oh and it repeats it self every second! You should have the option to be on hold without listening to that terrible song!

I was really impressed with the selection of electric scooters at this shop. They had everything from basic models to high-performance scooters, and the staff were very knowledgeable. I ended up getting a refurbished scooter at a great discount.

Most amazing scooter shop I know, awesome products and services. Just bought my second scooter there. I simply love it!

Thanks to the crew from fluid!

This place is THE SPOT if you want to get a new, used or rent a scooter! The customer service is great, I had A. J help me throughout all my encounters and every time I left with a great resolution. I purchased a Mosquito scooter (BTW great scooter, lightweight, quick and easily foldable) and the only issues I had were after an accident. I took the scooter to the shop and they were able to fix everything with a discounted rate in parts and labor. I was very happy with the service and the scooter is still working great after a couple months.

Worst service ever, they were great to sell me scooters but then nothing but a S#! + show after. Scooters have to breaks and their “service team” is subcontracted out and just gives your the run around! Do not I repeat do. Or buy from them! I bought two $3k+ scooters, one has 30% breaks and the other less than 10% and they will do nothing about it. It give you the run around! Such a shame as the owner preaches quality customer survive all of his videos. Look up break problems with wolf king pro and do yourself a favor and shop else where! They do. It stand behind anything sell you something and then you’re forced to deal with a subpar subcontractor for service and I’m 7 months in with the problem and still no fix, guess I’ll need to get my attorney involved now.

I purchased a Nami Burn-E 2 from FluidFreeRide. Their service has been phenomenal. When I had a cosmetic issue with my scooter, I was just going to let it go. I didn't think it was worth pursuing. I mentioned the cosmetic issue online. FFR saw the post, found out I was a customer, and shipped me a replacement part at no charge without saying a word. I didn't mention them, prompt them, or encourage them. They did it 100% on their own, just to take care of me as a customer. That's. Amazing, right!? This is, hands down, the best company to buy an electric scooter from.

I bought a scooter from this location and the scooter had a tiny issue and immediately they offered to take care of it with no questions asked.they let me upgrade to a Nami burn e2 model and the transaction went so smooth…. Very attentive to making the customers happy…. I was told to buy from here by a couple others in a Facebook group and I will recommend whoever is looking for a killer scooter and correct support and service after the sale to visit this store…. Edgar and Adrian are Awesome people to deal with…