Fort Lauderdale Behavioral Health Center, Oakland Park FL

IOT was good for me in treating me for my anxiety, very friendly and kind staff, I would recommend this place if anybody is looking for help

I went there to talk to a doctor about brain trauma from ECT therapy. I have severe frontal lobe damage from it.

I signed the papers confidently so I could talk to a doctor. I let the lady know before I went into there that I have H pylori and have severe stomach pains because of stomach ulcers. I agreed to a 24 hour hold, and was made aware I can sign something to leave any time I liked. They refused to give me my medication after waiting for ten hours in admission, by that time I was crying in pain. I signed something to leave right when I was admitted because they told me I had to wait 24 hours before taking medication. I was told the opposite before I signed to see a doctor. When I signed to leave, they said it had to be approved by the doctor the next morning. The next morning I learned the doctor had bakeracted me. My mother was told over the phone that they kept me because I was threatening to hurt myself and others. This was not true. My mother knew this wasn’t true, she dropped me off and knows I’m more mentally well than that.

I was left in pain for 24 hours, then when I got all my medication they started me off on a psychiatric medication I was already on and two new ones. They didn’t wean me onto it. I was started at 100 mg on two new meds and they increased my original med from 10 mg to 45 mg a day. The fourth day I was there I declined the meds. I hallucinated and had feelings like I was dying, like I was ODing and being torn apart on the inside. I told the nurse that before I take medication again I need to talk to the doctor because of how horribly in psychosis I was. They added five more days to my stay for refusing treatment, they would not decrease or stop giving me the medication. I felt things I didn’t know my body was capable of feeling. I had patients pray over me multiple times

I was there. I was there ten days in total. They do not care about sexual assault or harassment. Men exposed themselves and touched girls that were there.someone started going around saying I gave oral sex. This was not true. A crazy lady after hearing this rumor confronted me and yelled at me and called me a disgusting blank. A tech there joined in and called me filthy and disgusting, and said that now I will probably have to stay even longer. I was in tears and more people joined in, the one defending me were told by the tech to shut their mouths.

I only got to talk to a doctor two minutes a day, and they laughed in my face when I told them I had frontal lobe damage from the practices they do. I was misinformed and abused by this facility all for some insurance scam. I’ve been having ptsd episodes again for the first time in a while.

I arrived with someone who was having a mental health crisis and was given the paperwork to fill out. I asked how long of a wait, I was told an hour. We waited. I asked every hour how much longer, each time I was told 10-20 minutes, they are getting a room ready. I asked a room for what, my person needs to be seen, I had to work really hard to get them there because they are at risk and of course those individuals don’t want help, I was lucky to get them there. The fact that we had to wait, HOURS, we kept being lied to about being seen. Finally, after FOUR HOURS someone comes out and says they have no record of us being there! ARE YOU KIDDING ME? !? ! WE SAT FOR FOUR HOURS AND THEY DID NOT EVEN KNOW WE WERE IN THE LOBBY. THEY LET A PERSON WITH MENTAL HEALTH ISSUES SIT FOR OVER FOUR HOURS. NO CHECK INS. NOTHING. Admin needs to watch the video of the lobby on January 15,2023 from 3pm-7pm so you can see exactly what happened and how we reacted when we were told they didn’t even know we were in the lobby. You took my insurance info, my ID, and all my medical info on that form and you have no record of us? !? ! HORRIBLE AND WILL NEVER RECOMMEND

0 stars. The staff is completely incompetent and unprofessional. Someone literally answered the phone just to hang it up at LEAST 5 times yesterday, and when I kept calling back they eventually transferred me to a machine even though I was told I would be transferred to my uncle’s unit. The only reason I was so insistent on calling back so many times was because I was TOLD by staff to call back at around 4: 20 PM but only kept getting hung up on, transferred to a machine or told different information by different staff. At one point I was told the exact room number and unit my uncle was in, was told I would be transferred, nobody picks up the phone, I call back for the last time and now a different person is telling me he isn’t even in the system. How does that work? I should not have been told to call back at all if you people were going to make it that impossible for me to reach him, which I never did by the way. You clearly show up to a job that you don’t bother doing anything at just for a check, and it’s disgusting. Your patients deserve better than the care that they are getting and are going to end up being completely isolated from their outside support systems if it is consistently this difficult for anyone to reach them, which is detrimental to a person’s mental health. I understand a job like this comes with difficulties but get a new one if you don’t care enough to handle them.

Whoever kept hanging up the phone simply because they were too lazy to do their job needs to be fired, and I highly doubt they’re the only person to do this.

My name is Walter I love iop it helps me to learn about things at Fort Lauderdale Behavioral Health

I read that the staff at this hospital treat you like humans that need help if you show up that way and that is definitely true. Doctor Gaines and Dr. Pascal were both very professional and helpful in my case I will forever be grateful of them:) :) :)

The staff is wonderful. They. Are very concerned about your well being. The 3 hour out patient program is timed right and fast moving.

Just like others have mentioned, this place deserves less than 0 zero! Unfortunately there is no option for -0! My daughter is there for suicidal ideation amongst other things. During the family session I was accused of being an abuser and had child protective services called on me! This post is extremely embarrassing however the public needs to be aware of the actions that have been taken by staff that is there to HELP children and their families! I have made two requests for Tatiana who is supposed to be over the psychiatric department to call me in order for me to provide an official complaint against the woman that was over the family session and I have yet to receive a call! I have sent two messages to the “contact us” option because there is no email addresses provided to give my complaint in writing! False allegations of abuse are damaging to all parties involved! My next step is to get legal advice because this treatment will not be tolerated! I’m not going to fade away quietly in the background! These false allegations have caused so much damage and I don’t want anyone else to be in this situation caused by a “woman” with an ego trip! Be aware that we the family of children with mental health issues that are doing the best we can to HELP our kids have rights! I would advise that you send you kids elsewhere but if you have no choice please document EVERYTHING!

My daughter was recently sent to this facility (not by choice). She initially sat in the waiting room for 7 hours to then be placed with the boys. She stated she was scared, the staff was rude, didn't care about them and it felt like prison. The food was horrible and the water tasted like sewage.
Between my husband and I we spent the whole day EVERYDAY she was there calling the facility trying to talk to either a nurse or our daughter and the line would just ring and ring and ring. When someone finally answered they had an attitude and never seemed to know anything.
While my daughter was there, the doctor (Dr Amols) never once called us to give a status on anything. We left multiple of messages daily, even with the nurse supervisor for the doctor to call us, and he never did. They even kept her beyond the 72hrs with no explanation. We have no clue as to what was done for her while she was there or a plan for the future.
I wrote a grievance in regards to the lack of communication on the doctors part and the unprofessionalism of the facility and Jasmine contacted me, but, was aggressive, argumentative, and kept making excuses. She even went as far as to say "well ma'am you brought her here". I then broke it down to her ignorant self that it was the hospital that sent her there. It was definitely not our decision. Especially after seeing their 2.1 rating and many many many negative reviews. After going round and round she then stated she would speak to the doctor and "promised" to call me back the next day and of course I am yet to receive a return phone call.
I'm sure nothing will get done, they'll just respond with that same generic response. Meanwhile, my child got no help at all for her mental health.
This is not the place to send anyone you love if you really care about them and their mental health.

Ms adina is a sweet kind person and really helped me out with my depression and always there for me whenever I need to talk

I love the IOP because it’s helps me communicate and understand what I be going through in my life, I always keep everything to myself but I had to open up to see if people in the program goes through type of things I go through or I went to as a kid and adult. I love my therapist ms.adina she Soo sweet and caring and always listening to me when I have a problems and I just love her for that she just a nice, caring, sweet, loving person who actually understands me and understands how my problems are and I appreciate her so much ️ so I definitely recommend the iop opportunity if you really want help

Julie Martha Lauder (Head of risk management) violated multiple patients right by performing strip searches and raid patients rooms. She brought multiple nurse supervisors that threatened to beat us up and inject us with medication if we did not comply with there orders.

It’s ugly, dirty, and some (most) staff have a complete lack of care towards the degree of mental decay some patients have.
Expect to feel uneasy, threatened and scared just in the lobby- its awful.
DO NOT send loved ones here, they’ll come out worse or with the lesson of keeping their mouth shut just so they won’t have to come back.

It was my first time and honestly I was traumatized, The only thing good were the techs but the fact that these little kids have to be near 13-17 year olds is crazy. My experience was bad.

I wish I could give this place negative stars. A loved one of mine was a patient here and working in mental health I am ashamed this place exists. You can’t get anyone on the phone from the units. I call every day almost every two hours trying to reach my loved one and the phone to the units just rings and rings. If you do reach someone they are rude, condescending, and idiots. No one knows what is going on with anything. If you report suspicions that someone in there has drugs or an unauthorized cell phone they do nothing. Places like these are the reason people don’t get help or why people who need help get worse.

My brother asks (tech?) to speak to me. She (refuses) abd hands him the brochure. No one will connect me to administration (web says Llano is owner no medical credentials). They may warehouse him until death.

I’m thankful they’ve always taken my adolescent. The behavior at times warrants for this type of place n because of that I’m giving them 3 stars. The nurses are always nice over the phone n getting in contact with my child is easy. Dr Pascual is a nice dr always hearing me out n willing to help on appointments but I believe he maybe overworked as the rest of the staff. My adolescent told me the staff was rude n he felt they didn’t care at all. He came home bruised from getting into a fight at the basketball court. Seems they only had 1 staff member watching them. My adolescent couldn’t take a shower for days because he said the bathrooms were filthy. First thing he did when he got home was take a shower. He has been at this facility multiple times (is a shame but nonetheless) n twice now something expensive he was wearing disappeared. First it was a polo sweater with large horse n now a Michael Jordan sweater. Never his cheap stuff. Makes me wonder what really is going on. Won’t be surprised if other parents are bitting their tongue afraid their children would be mistreated next time around. Sadly our kids tend to keep going back. This can’t just be happening to us. Female (latin) Supervisor has a short fuse n doesn’t know what de escalation is, I think she doesn’t know she dealing with very stressed out parents.some like me maybe dealing with burned out n maybe a bit animated. Animated n rude or abusive are different things. Consider the situation. If they not paying u enough or u not trained to handle the job. Maybe quit. Their staff is in disarray all around, with both in n out patient services but there’s really nothing else. Mental health is so overlooked in our society. One thing he said changed a bit for the better was the food. As a mom giving tough love, I’m glad he had a bad time. I just thought maybe management will read this n try to address the small things like the stealing of childrens clothing, dirty bathrooms n the overall the security of the kids. My adolescent has many more complaint but I’m not noting cause he needs to stop going there. Bottomline.

Worst hospital! You called and you're never able to talk to patients or nurse. They just transfer the call and it rings, no one ever answers. The social worker finally got back to me, she place my brother in ALF group home. They never called me when he was released. The guy of the ALF group home that they release him to, after two days he relocated my brother to a different ALF facility that no one has information of, So I have no idea where my brother is at. Very sad to know this is how they treat mental health patients that have family that care for their well-being. Because they are adults they don't give you information.

This place was absolutely terrible! They treated my family terribly, there was no communication, they sent discharge paperwork home for someone we did not know (HIPPA violation if you ask me) and treated us with limited to no respect. I truly think this place took us backwards in the recovery process. I can’t believe people are actually comfortable working there with the way they treat their patients. This whole place need’s completely redone from the facility to the worthless employees.

My family member had a horrible experience, the Techs are rude and antagonizing to they children. You receive no information from the admitting Dr. The children are treated like animals, given limited or no toiletry items, there is no concern for food restrictions. They threaten the kids with extra time in the facility if they find them crying. Multiple attempts were made to contact administration or patient advocacy and it is never allowed. Overall a really disturbing experience I think this place needs to be closed down.