Gerber Collision & Glass, Daytona Beach FL

I left work early to have an estimate done on my daughters car that was hit from the rear that I was sent to buy my insurance. I had a 3 o’clock appointment and when I got there, the receptionist let them know immediately that I was here for my appointment it was only one other older gentleman there in front of me and they came out and helped him and I continue to sit in the lobby for the next 20 to 25 minutes and she was calling back to them to let them know that somebody needed to come help me but nobody came out. The receptionist was frustrated but nobody was cooperating with her or helping me so I left and have to find somewhere to go through my insurance company.

Terrible customer service Linda and whoever else is up front should not be working front desk with the attitudes they have. DISGUSTING

Excellent service, very friendly, polite and knowledgeable! Meets schedules and beats them!

My Car was stolen by the Kia Boys on 5/9/23. I called Joe Hudson's Collision to see if they could fix my car.they were too busy an suggested I try Gerber. I called Gerber Collision on 5/11/ 23 to see if they would be able fix my car. They said they could schedule an appointment for June 12th but they couldn't take the car until that day because they were very busy. I kept in touch with them to see if they had any cancellation's or could take the car sooner but was told they had no space. On June 9th they called and told me they would have to reschedule the appointment for July 12th. When I asked why? They told me that they took repairs from other customers whose insurance companies had their cars towed there. I told them that was unacceptable to me. I called Hudson's repair and they were now able to take my car right away. Because of the Gerber's delay in informing me of the rescheduling, my car rental allotment has been used up and I have $400.00in car rental I am paying for myself. I am very upset about their treament of me as a customer. If I had known sooner I would have been able to make other arrangements for my car. I would not recommend their repair shop to anyone. Claire M. Israelson.

BEWARE! Just canceled an insurance repair because they lied to me. They told me it was the policy of the insurance company that I MUST leave my vehicle in Gerbers possession while they were waiting for parts and until the repair was complete, which they made absolutely sure to get across to me could take several weeks. Representative from the insurance company says. "That WAS A LIE! " They in no way require any shops in their network to keep the vehicle. The procedure is get estimate, take vehicle with you, bring it back to the shop AFTER they have the parts. SHADY, SHADY, way of doing business. BEWARE! Only possible reason they could take several weeks is due to the part only being available in the USA from the dealer so they were likely going to order a knock off from China, which usually takes 'several weeks' to get anything shipped from. BEWARE!

Great quick service all around and everyone was very professional and helpful. I was kept up to date often.

Not happy at all with the quality of workmanship. My car is now two different colors and still has to go in for more work they weren't able to complete.

Highly recommend this company for your car repair needs. They handled all insurance needs, dropped my car off on a Tuesday and work completed by friday same week Chad the estimator was fabulous he kept me informed every step of the repair, pick up was fast and uncomplicated I was even able to drop off my rental from Enterprise at the repair shop. Car looks like it just came out of the dealership excellent workmanship.

This company was a breath of fresh air to deal with. The day of my accident they were kind, patient, and extremely helpful. They quickly got me towed off a very busy and dangerous road, and told me exactly what to do to have it paid for by my insurance. They informed me every step of the way as to where we were in the process and what to expect next. We had a hurricane in the middle of all this and still this company didn't skip a beat! From beginning to end every person I dealt with was helpful, kind, and professional! I would highly recommend them to anyone, and will use them again in the future myself, if it is ever needed.