Good Deals Outlet, Boca Raton FL

I don’t want to put any stars as they shouldn’t even get one. I had bought a massager for my boyfriend for Christmas. I didn’t keep the receipt as I planned on keeping it as I knew I would use it too. I thought I was a good deal at this outlet but be careful as they are crooks. I had noticed the box was open, but since everything was there, I didn’t worry and I happily wrapped it up for Christmas. As life gets busy, my boyfriend hasn’t had time to use the massager so I went to try and charge it for him last night and that’s when I realized that it was completely the wrong charger for the machine. I guess that someone else returned it, the store didn’t check if everything was returned correctly, they put it back on the shelf, and I purchased it. Of course, this is very upsetting as it’s not cheap and this was my big present for my boyfriend so now I have a massager that I cannot use in any way. I went back to the store to see if they can help me. I expressed this to the owner’s wife and the other lady at the store, explaining everything in a nice way (my mother always taught me that you get more with honey.) In this case, the owner’s wife thought it was OK to raise her voice at me and talk to me the entire way in a loud, reprimanding voice and repeating that I did not have a receipt. I understand I don’t have a receipt but for a store to accept something returned prior that was incomplete and then turn around to resell it is unacceptable. I initially agreed to leave the massager there and come back tomorrow to see if they found another charger as the other lady was helpful. But since I didn’t have the receipt, I thought maybe I should go back and ask the owner’s wife just to write something that I left it there as proof for me. Right when I walked back in, I tried calmly asking her this, with a smile, and she continued to raise her voice at me, and tell me that she was going to call the cops that I was attacking her. Well, the owner can look at the camera and see the truth, that the way his wife treats his customers is completely rude and unacceptable. Maybe I could understand if I went in there screaming and such, but in the manner that I came in and explain led my situation, there was no reason for her loud and rude behavior when they were the ones that did not check their returned merchandise. This is not the way to treat anyone, let alone a customer.