Goodyear Auto Service, Jacksonville FL

The staff is absolutely wonderful. Super helpful and knowledgeable. They went above and beyond to make a bad situation more bearable for my family. Words can not reflect my gratitude.

Nice place to get my car serviced. It did take a while but nonetheless it did seem kind of empty in the lobby. The lady was pretty friendly.

Wow! I couldn't believe it they plugged my tire and didn't charge me a dime! Their waiting area was clean a spacious, the employees courteous. I did have to make an appointment but that was expected.

The head manager here at this shop is an angel. She helped us out with so much. So many good things to say about the building manager. Extremely bless because of her. Thank you Allyson.

I went in to have my oil changed. When I dropped off my car I had no problems. The guy I left it with was very nice. An hour or so later I get a call and they were letting me know the things I needed done. I told them I couldn’t do it right now but I will keep it in mind. No big deal. They said they would print up an estimate for me so I would have it. I go in to go pick up my car and get the estimate. They were quoting me numbers that where double if not more what they should’ve been. They were quoting me $50 for just a cabin filter alone. $130 for a fuel system cleaning. I showed multiple people I know these quotes and they were just as shocked as I was. I only came to this location because my Goodyear I usually go to is closed on saturdays. I won’t be coming back to this one though unless it’s only for an oil change. I wouldn’t get a service done here after being over quoted

If I could rate them lower I would. They gave us three tires that had factory defects. We had a blowout with one pulling a fifth wheel and thankfully we were OK and the other two the tires are separating. We had road hazard on all tires but factory defects were not included. We will never ever purchase Goodyear tires again or do any business with a Goodyear store. We were treated very poorly when dealing with this issue. They have no customer service skills whatsoever.

Wonderful speedy service. Everyone except David Rigney was wonderful. David was very unfriendly and gave off very negative vibes.

TPMS fail.
Came in for two TPMS changes, they never relearned the sensors. The tpms light came back on after 12 minutes of driving. All they did was reset my light and it keeps coming back. I am done with this place.

They incorrectly set the rear alignment and caused undue wear on rear tires. So when I went in to have tires rotated they said it should not be done. Worse thing about the experience was that this location was full of nothing but excuses and then blaming me as being the cause of the situation. Ie “maybe I was hauling heavy things in the trunk”. The manager failed me because I was a dissatisfied customer after spending over $1000, he could care less to try and fix the problem. I had to get corporate involved and they were great by directing me to a different location where they replaced the 2 tires and reset the alignment. The car drives nice now. In general I would stay away from this location because you are bound to have a problem there. F on the location but kudos to the help from corporate. Although it got resolved there was a lot of aggravation and wasted time on my part. Hope Goodyear makes some changes at that location.

Great service, Lee Rogers and crew work well together, get things done on time. They did a great job putting those big Dura Trac's on my newly powder coated wheels. Not even a mark on them.

My family and I have been customers of Lee Rogers FOR YEARS. While I was in town recently, I was having some CONSTANT stalling issues with my new to me vehicle. I had taken it to a few other places because I didn’t know Lee was now at Goodyear. The other places were literally just guessing about what the problem could be and anything they replaced didn’t fix the problem. The second I found out where Lee was, I made an appointment to bring my vehicle in the next day. Within maybe 30 MINUTES. Lee called me and told me what was wrong with the vehicle. He also told me that my rear brake lines were LEAKING. G&H tire and service on Beach Blvd had done a rear brake job just a few days before. G&H also said I had to replace BOTH calipers because they got the off but could not get them back on! Instead of taking my vehicle back to G&H Tire and (dis) Service, I asked Lee to fix the brake lines. That way I knew it was actually done correctly and with care. My vehicle has not stalled ONCE since Lee and his crew fixed what they said they would. Thank you VERY MUCH to Lee and his crew.
They also had my vehicle finished within a few hours! Absolutely FANTASTIC!

They will lie to you and try to sell you things that you really don't need. Always get a second opinion when dealing with this business.

Went in for a quick alignment after installed a new front end. Shop had a few smart remarks. Not cool. Also, as I drove away. I saw a sign at the tire store for 39.99 alignment. I have to go back as it's not perfect.

It was all right until I inspected my new chrome rims and found a whole bunch of gouges in them after having sensors put in I would suggest if anybody goes there take pictures of the rims before they work on it

I had an excepionally positive experience at this Goodyear Store this morning. Had a slow leak that required fixing quickly due to a need to leave town in two hours. Alissa went out of her way to diagnose the problem, put me in a priority position for the repair and did all this with a smile and grace. This kind of customer service is rare but needs to be recognized!