Groom A Rama, Pine Hills FL

This place has really gone downhill since the original owner Charlie passed. The new owner Samantha is VERY rude. The way she speaks to her customers is a disgrace! If she can handle her customer with that mean and nasty attitude which says A LOT about her character! I can only imagine what she does to the poor animals that are left in her care. Customer service is everything in business and when you as the owner lack that your business will fail. I hope that she gets a reality check and get her attitude together! 0/10 I do not recommend!

UPDATE: the fact that your response back was about $10 shows that you missed the entire point of the post. The fact of the matter is how you treat people that patronize your business! You say “we’re not going to run you to an early grave” but the way you talk to people may very well be the reason you end up there! So I would watch the tone in which you speak to your customers now you be blessed ma’am.

I’m giving one star for the customer service whoever is handling the phones is very rude and it’s because of that I will not be returning I was able to overlook the spots of pink that was on my dogs head despite only wanting the tails and ears dyed but I cannot deal with bad customer service. Farewell

You ladies did a phenomenal job on Mila and Pebbles I am raving with excitement now beautiful these two girls look

I have 2 dogs a Shih Tzu Poodle mix that Samantha and her employees have been grooming for about 10 yrs. I also have a chihuahua Pomeranian that she has been grooming for a couple of years. I would not take them to anyone else. I highly recommend this business.

Great place friendly staff, works with your last minute schedules. Have been going there almost a year and never an issue.

Considered booking here, but had a change of heart due the manner, in which the Owner is replying to the reviews.

How the Owner replies to the reviews, speaks to the lack of professionalism, customer service and etiquette.

-
My response to the Owner:

Samantha/Whatever your name may be, it's quite obvious, you're emotionally and intelligently immature; thus, you're incapable of responding in a mature manner.

MESSAGE TO: Potential new customers, take heed to the negative reviews and how the Owner interacts/responses to potential and existing customers.

PLEASE DO NOT, SPEND YOUR MONEY AT BUSINESS

I have been bringing my dog to this place for about 20 years from 2 owners pryer before they died and passed the place on to the new owner rip mine you I luv the new owner. My babies look good but attitude is everything. And the girl at the desk in there has the worst attitude every. I cringe to even bring my babies in anymore just because of her. Maybe go over attitude with clients and being argumentative. It doesn’t look good on your busness at all.

I'm very pleased with
my Jasmine first full groom cut. My first time having a pet, I loved that they took the time to answer any questions you asked without feeling rushed. The staff is truly friendly. Thanks

Been going here for a while. Love the staff and they way they treat my fur baby. Always great service! Highly recommend.

I wanted my puppy to have a great experience getting groomed and groom-a-rama is just that! They did a great job with the bath and brush and my dog seemed so happy when she was there. Can't wait to spruce her up with some dye!

UPDATE: still fabulous and locally owned and operated. I love these folks and my dogs love them even more. Plus the color looks great in my dog's tail!

This was where I took my baby Maltese GOONY for the last 3yrs. I loved the way they took care of her and you can tell that the products that they use are good because it always left my baby hair flawless n made her smell so good that it will last her 2 weeks til her next bath. My baby passed away at the age of 15yrs old a few months ago, but once I'm ready again for another one is a most that I get her groom here

If I could give e zero star I would.the lady is very rude and nasty as a customer she feels as if you should not have any comments about your pet.

I had a horrible experience with this groomer. First visit, my baby was nipped on both of his ears. Bought it up with the owner Samantha and she was very unprofessional in her demeanor. Telling me I can take my dog somewhere else. I would never recommend any dog parent to take their baby there. Things happen while grooming. Nobody's perfect! Samantha needs customer service skills. Very dissatisfied, not only with the grooming experience, but also the rude attitude of Samantha. If your not satisfied, keep it to yourself.

You put the aromatherapy oil to try and you told me to get one to try.but when you say pay for it i still pay you.i left 7 hours? I don't mind need to pay extra for any extra service but the way you guys talk to customers is terrible.