Gypsy Moon Soap Shop & Boutique, St. Augustine FL

Sometimes you should NOT SHOP LOCAL. I guess they never intend for items to be returned/ exchanged- even if you have been shopping Gypsy Moon FOR YEARS. Below is a review from someone else with the same experience, except they let this customer make an exchange- which they did not for me. The two ladies there today were exactly as this person described with personality issues & regard to customer service.

Here is the other person's review:

Terrible customer service & return policy was not stated on receipt. Receipt from yesterday does NOT say"no refunds". Today, told by manager that there are no refunds.only exchanges. Exchanged for soap & new receipt from today reads "no refunds".

Not what you would expect from such a zen, sweet spot.

This boutique has such a beautiful line of sun dresses and clothing. Not sure if the lady working was the owner but she was so kind and extremely helpful. She picked some outfits that she thought would look the nicest and allowed me to take my time to try them on. Needless to say, I purchased 3 of the 4 she chose for me. Not only were the prices much more affordable then the other stores, but the help and sincere advise made me to want to keep shopping. I will definitely come back to shop when in St. Augustine.

The soaps are amazing! I am so glad we can order online! I have emailed with them a couple times and they are great.

Terrible customer service & return policy was not stated on receipt. Receipt from yesterday does NOT say"no refunds". Today, told by manager that there are no refunds.only exchanges. Exchanged for soap & new receipt from today reads "no refunds".

Came here back in April and had a lovely experience. The soaps are amazing, and have won me over. It's a good thing I can order online! I had a good experience with a woman working there, so it is a shame to see how others have been treated.

Very rude cashier lady. Will never set foot in this store again. I will make sure ti share my experience with everyone that comes a visit us in St. Augustine. Please avoid this place.

Just got out of the store, and what a bad experience. I was ready to pay for two dresses and the lady on the register did not allowed me to pay. The excuse was that she was close already, yet other customers were there in the store ready to pay as well, and she was very nice to them, but to me. I can't believe that she will denied me from buying. Is she thinks we are still living in the 1950’s that you were not allowed people from other nationalities or race to buy from the same store?

As I a leaving the store, I gave the two dresses to a lady, and explained what happened, and she had a shocked face. Then I asked a guy that was opening and closing the front door if the manager was there so I could talk to them as he answered the store was privately own. I explained what happened and he basically closed the door in my face and said that he will tell his manager. I am a local resident of St. Augustine, and this was my fist time visiting this store and it will be my last time. I believe in Karma, so the same level of disrespect I received today from your employees, you will get it in return. I will make sure to share my experience with each of my clients, family members and friends.

With no more to say.vayan con Dios y hasta nunca. El camino poco a poco se achica y menos clientela tendrán. Y por lo pronto verán como el éxito desvanece, porque no hay quien les respete, cuando no hay amor ni dignidad.

Minding my business smelling the soaps in the bath products part of the store where I heard and employee and customer make comments about how certain “Ethnic” customers smell extra bad and I was disgusted and left immediately. Would never give them my business.

Really rude young female told us to leave if we didn't have mask on. We were smelling the soaps and would have spent quite a bit here, but won't return. A shame.

One of my favorite shops in Saint Augustine. Everyone is always so friendly when I walk in, and I just purchased an online order less than a week ago and received it beautifully wrapped only a few days later. The scents and feel of the soaps are to die for. Thank you!