Heart of Florida Ob/Gyn

I'm getting bills for treatment, but I was seen over a year ago. And the treatment I received was covered by my ins. And yet, nobody will call me. Nobody will answer the phone. You will get ZERO help from anyone in this office. My advice, find another provider.

Here on time Early checked in before anyone lady knows that I’m here early and still have to wait an hour. Let other people before me Can’t even wait inside

Dr. EDMUND ANDAH is terrific. He’s very understanding and listens to your concerns. He takes time with the patient to help them with any issues. I always have great visits and the doctor’s demeanor has really put me at ease so I highly recommend this clinic.

If I could give 0 stars I would! Absolutely unprofessional. I am 17 weeks pregnant and had a positive UTI test from a drug store. Called several times and did not receive a call back. Went to the office and was told to go to urgent care because the doctor hadn’t seen me in the last 3 weeks. I was accused of not coming in for my ultrasound. This is a lie. I was receiving temporary care until I move to Pennsylvania. I made my situation clear at every visit. I guess I don’t deserve prenatal care because I am not able to deliver with this practice. I would never choose to deliver with them. They would probably send me to urgent care to deliver my baby.

This was my daughter's obgyn, for her pregnancy. I have never seen such rude and unprofessional people in all my life! She has called several times for emergencies and after waiting over 4 hours has had to just go to the e.r for care! This has happened over 3 times since she has been a patient. They have been so rude to my daughter and after speaking with the manager there was only sarcastic attitudes and them calling my daughter a liar. Instead of trying to apologize they repeatedly called her and said she was lying! Would not recommend this place to anyone!

I'm never visit this place i call them alot nobody answers on the phone or they play to the phone
Also the lady in the front she is rough

The best care that I could have in my pregnancy, the best doctors especially the andah doctor who attended my delivery and the nurse Gigi who was in all my process a wonderful experience Thank you ️️️

I’ve been a patient here for a few years, making appointments was a hassle, playing phone tag, and not being able to get through.
This past year I went for my yearly, never received results or a call. When I called to find out my test was in conclusive. I went a second time, again no call back, I called and in conclusive. Now my insurance should cover my yearly but because I went a second time it was a huge hassle to get it written off that it was in conclusive. The year prior I did not receive a call either and this scares me, I have a lot of family medical history with endrometriosis, cancer among other things. They now told me I don’t have to come back for 3 years. Terrible!
I am now looking for a different location.

I do not know what was happening to Dr. Ferdinand that day, but the day I delivered my baby I was treated like a cadaver. I had just gone through a failed epidural, which was only because I had to wait for the backup anesthesiologist (for two hours) because the first one chickened out. After two hours of pushing she popped in for a minute to tell me "I really think I'm gonna have to cut you" referring to a c-section I assume. Then after pushing out my 10 lbs child without drugs I pushed outt my placenta to which she said "eww thank god I was wearing a mask". Truly the nurses were the saving grace because Dr. Ferdinand reminded me that I'm not a human only a number on her paycheck. I was polite, compliant, and even complimented your earrings upon your arrival. If you hate your job find a new one, you made me and my husband and mother (who were I the room witnessing this) feel disposable.

My experience with HOFOBGYN has been terrible. First I had to call 6 times to get an appointment and then it had to be rescheduled because someone wanted to take vacation. This should have been my first clue that I would have a horrible experience. I arrive at my first appointment and wait for over an hour to be seen by the doctor. He prescribes tests and I complete them as directed. Didn't really get the warm and fuzzies from the guy. I come back to the followup appointment and this is where things really go downhill. It took 94 minutes to be seen. The doctor came in, gave me test results I already knew and then says he has to go do something else and is gone for another 15 minutes. Like waiting 94 minutes the first time wasn't long enough. He then prescribes some pills and sends me home. Maybe spent 4 minutes total with the guy and part of that was him explaining why he was prescribing things to me to the student shadowing him. My appointment was on a Tuesday and I thought it was weird that by Friday my prescription wasn't ready. I called Publix and they said nothing was ever called in. I called HOFOBGYN and the nurse told me she would call it in. I get busy at work and don't have time to make sue it was done. I call Publix when I get home and nothing was ever called in. The pills he prescribed me need to be taken at very specific times of your cycle and and the day I was supposed to start was on Sunday which I couldn't do because the prescription was never called in. This set me back 1 month trying to conceive. I then get a bill after I had already paid what the girl at checkout told me was my complete balance. After such horrible service, you want me to pay more? But it gets worse. I call and leave multiple messages over several days and NOBODY CALLS ME BACK. I call again (a week later) and finally get a human on the phone to whom I tell my saga to and she repeatedly tells me there is nothing she can do. She says she's sorry. Sorry doesn't even begin to cover it. I've been trying to conceive for over a year and this prescription was supposed to help me, but it doesn't get called in and sets me back another month and this lady is sorry? She says she'll talk about it with her manager who never offers to get on the phone with me and calls me back over an hour and a half later and tells me more of the same. Nothing she can do. The price is the price. I ask her, as a business you're telling me that you have no control over what you charge people and she says yes. Well that's a load of bull. You certainly DO have the ability to do whatever you want for a customer and they chose not to. If I could give negative stars for the experience I would. This place is a complete joke. DO NOT GO HERE!

I called this office for two weeks straight every day trying to schedule an appointment. Was hung up on four different days, so after two weeks. I was passing by and stop in to schedule an appointment. The receptionist was scheduling a lady at desk so I say down to wait for them to finish. Before they finish the receptionist ask i had an appointment I explained to her I was wanting to schedule one and I wasn’t able to ever get anyone over the phone to do it. She tells me that they are about to go on lunch if I could come back. I’ve never heard of such rude unprofessional!

My wife been trying to get a translator last couple of weeks everytime they put her to wait and they just hang off the phone. Also my wife is going for 4 months she still haven't received her ultrasound, will still haven't seen the baby or talk properly to a doctor. This is nonsense. Very disappointed.