Hertz, Miami FL

NEVER AGAIN! A shame!

I paid for a convertible model, when I arrived they told me they don't have one, so I got a worse car, not convertible and dirty!
And of course no financial compensation!
But why rent cars you don't have? You are a scam!

In addition to being a shame, Hertz is dangerous! Indeed, after one day I got an alert telling me that the tires were deflated. I tried to call several times Hertz who referred me to the local agency where I picked up the car. They put me on hold each time and hung up on me after 10-15 minutes.
I had to call some locals to help me! What a shame!

RUN AWAY FROM HERTZ, AND PARTICULARLY HERE
>> wrong place, Hertz is not located here
Chris Castillo served us. We got the wrong car, dirty inside and outside. Tires were low on the first day and the car got into security mode.
Chris was absolutly terrible, he was slow (50mins to get a car already reserved), and not helpful at all
Worst renting experience ever, DO NOT GO THERE
I reported all this to Hertz Central

Customer service is less than subpar. Will go to enterprise next time. Thank you

No ssues with rental.was hard to find though.it's located inside Toyota service center

Hard to believe but it happened! August, 27. I made a reservation and paid for TESLA Model Y. When I got there, the agent lady said her co-worker rented my tesla to other customers. She offered me a Polestar2, she claimed it's better. I declined at the beginning but she insist. We got to the place at 9: 22am, the car was out at 10: 30am.

Worst of all the car is only 57% battery charged, only 120 miles range. I asked to cancel right away. She said it can be charge for full battery for half and hour and I cannot cancel now.

We took the car to charged at the station next to McDonald for 30 minutes. We only got 50 percent even the station showed us it's complete. We tried for another 15 minutes, still the same.

We end up brought the car back, the same lady said we have to call customer service. She said she cannot do anything, I have to contact customer service.

I contacted customer service on Monday 08/29, the agent claimed that my contract is not close and I receive recurring charge for $100. He sent email to the location and told me to call back when the contract is closed.

Wednesday 08/31, I still got recurring charged so I can my discover card to freeze the account so it cannot be charged. I called Hertz, the contract is still open. They have escalated the case.
Friday 01/02, my contract is still open. I still cannot claimed for refund. Again, the agent try to escalate and connected me to the location but nobody pick up.

Horrible experience, the worst rental agency I have ever been with.