Hertz Car Rental - Melbourne International Airport

Believe the 1 star reviews. The manager there (can only assume it was Kim—super unfriendly!) should be fired and hire someone who actually understands the customer’s situation/complaints and try to provide the best service possible by making things right—you know, so people actually want to come back & rent from them again. Do yourself a favor and rent elsewhere…

Came to Melbourne International Airport to rent a car and the customer service is impeccable cam April and mag are the best Representatives that you could ever asked for wouldn't recommend going to any other place

I have rented through Hertz multiple times at multiple locations and have never had a bad experience until I came to this one. I spoke with the manager, Kim, very unfriendly and unhelpful. She would not rent me a vehicle, stating my license was expired… it was clearly not. Ended up going to a different Hertz location nearby and got a car rented within 10 minutes. Terrible customer service, I will never be returning to this location.

Kam and Bobby were so helpful. Changed my reservations times so far and heard no sighs. The other guys were not helpful the last time I used them. Go with Hertz.

If you find yourself in the Melbourne, Florida area and require a vehicle, I would advise against booking with Hertz. This particular location is relatively small and, as a result, they tend to impose additional fees, such as insurance charges that were not requested, as well as charging for more days than the vehicle was actually in use. I personally spoke with the manager, Kim, and she was unwilling to listen to my concerns. Therefore, I highly recommend considering alternative options and perhaps traveling to Orlando International Airport for a more satisfactory experience.

April At. The Melbourne airport location was awesome getting us a rental which Budget messed up on. She is a 5 star employee and an asset to Hertz!

I went to hertz and had an amazing experience my day was going bad and everything that could go wrong went wrong.however I was met by a representative named sunny and she changed my whole life she was inspiring loving knowledgeable helping I'm talking about the epitome of customer service to the core.she represented the core values of what love is, she was understanding and helpful and helped me out in a time of
desperation and my time of despair I am happy to say that I met her and she helped me through the process and hurts need more employees like her she was great I appreciate this experience and I will never forget it I will be returning customer because of you thank you sunnny

April and Kam saved the day! They are very helpful and accommodating. Thank you girls so much.

April was AMAZING for this forst te auto renter.she made the whole experience not only easy but delihhtful!

Kam was more than helpful. She went way overboard to get me the car that I needed. Very sweet and helpful. Thank you Kam

Great service, friendly staff. Thank you, Sunny! Wish the rates and free upgrades were like before COVID, but, like Bruce Hornsby sings, “That’s just the way it is”.)

April was amazing. She took wonderful care of us. We couldn't ask for better service. Thank you!

April at the front desk was amazing! Helped me switch my rental over to a bigger one last minute! Thank you so much!

April was AMAZING! Our flight was delayed and we landed three hours late but we spoke in advance and let me know she would be here when we arrived. SO grateful for the amazing customer service and great communication! Five stars!

April has helped me out when all other car rentels lied to me. SHE saved the day for me thanks again.

I had an unfortunate experience at a HERTZ car rental branch that left much to be desired. While traveling from Miami to Orlando, the windshield of the car I had rented from HERTZ unexpectedly came loose. Seeking assistance, I made my way to the nearest HERTZ location, hoping for a swift resolution. However, to my disappointment, the staff at the branch refused to provide a replacement vehicle. Left with no other choice, I had to undertake the unsafe journey to Orlando airport in order to secure a safer car.