Hertz Car Rental - Saint Petersburg Beach - Gulf Blvd HLE, St Pete Beach FL

Created a reservation well in advance. There were no available cars when I arrived and no clue on when they would have my reservation available. The customer service over the phone provided no help either as their entire local system was experiencing a car shortage they did not tell the customers. You arrive late, they charge you. They arrive late and tell you it is what it is. Does not seem like good business

I showed up before 5pm to return the car that I rented.
No one was there- they were closed.
Tried to call but could never get anyone to answer the phone. Endless loops of rambling and could never speak to anyone.
Now tomorrow it is considered late and I will have to pay for another day of rental unless I can get someone (hopefully a live human being) to talk to me.
UPDATE: I received a call from the manager his name is Jeff. He was very very rude and confrontational. I told him that I returned the car before 5: 00 p.m. And he was not there. He insisted that he was there. I took pictures to document when I arrived. He charged me a late fee anyway. He was very unprofessional. A poor example of customer service. And not a good representative of Hertz.

No one answered the phone to confirm availability or to answer a few questions. If your not in town how should we reach to pay for services?

0 stars. NOTE THAT THIS LOCATION IS CLOSED FROM 12 TO 1 DAILY. AND IS VERY RARELY OPEN UNTIL 5. IT'S A TOTAL CRAPSHOOT WHETHER IT'S ACTUALLY OPEN.

Have rented from this location countless times in the past. Tried to call to ensure that they are open on MLK. You simply cannot get anyone from the location to talk to you. There are no options to talk with a human being. I showed up at 1205. There was a person there, but the door was locked. I knocked. His/her response was. 1 oclock. Yes, that's right. S/He clocked out for lunch and wouldn't talk to anyone. I understand that, truly. Power to the working class!

However, their operator does not specify this daily closure. So, you're SOL if you're short on time and get there between 12 and 1.

Hertz is trash org, for sure. I had to pay an uber to get home for a 1 oclock call.

The employee was helpful and very nice, so 5 stars for them.

Avoid this HERTZ location at all costs! Save yourself the stress. As others have mentioned in the reviews, the customer service is poor & awful communication. I have had pleasant experiences at other Hertz locations & been using other Hertz locations for almost 10 years now. This gulf blvd location is awful! They do not even have a key drop off box. I tried calling their front desk about 6 times in 2 days during open hours and they never picked up the phone to help me. PLUS, the woman with dark short hair misinformed me, and should NOT be selling car insurance. Please take my advice and do not go there or waste your money on this Hertz location.