Hibbett Sports, Altamonte Springs FL

I always have a great shopping experience at Hibbett's at the Altamonte Mall. Managers on staff are friendly and helpful. Associate Brie is also a great employee and super friendly. I will continue to spread the good word about this team at Hibbett,

Stefany in Altamonte is amazing. Her customer service skills are unmatched. She'll get more of my business for sure.

Customer service sucks. Also they are not military friendly. They had nobody size and had an attitude to get shoes in the back. I will never make another purchase at this store!

Not sure why people complain about returns here. My dad got my son shoes and they were slightly too small. Bought them online so he gave me the order number. They took them back no problem and ordered the right size to be shipped to my house. No issues. The woman helping me was friendly not really talkative but it was the morning after new years eve so I don't blame her. Overall great experience.

Poor customer service from the store in Altamonte Mall. My daughter bought a pair of Nikes for me for Christmas, but they were too small. She went in to do an exchange and was told that the shoes were worn. I called the store (she is a minor and they may have just not done the return because of that. That is what I thought). At first they told me she did not have proof of purchase. She had lost the receipt but had proof in her account. When I quoted their return policy as not needing a receipt for an exchange, I was told by “the manager “ that the shoes were damaged. I tried them once on Christmas Day! Please do not shop at this store.

I won’t recommend the store in general, specifically the one in Altamonte mall, but mainly due to their policy for returns or exchanges. Receipts want indicate their policy returns and exchanges. When I called the store regarding the defect on the pair of shoes I purchased at their store manager suggested that there’s nothing she can do since I wore the shoe and they don’t offer return or exchanges. She simply referred me to a Nike manufacture. Once I contact Nike and explained my situation, they were in shock how it was miss handled by one of their contracted stores. They were kind to help me with the return but it cost over $20 to ship to the manufacture warehouse. So if you want to protect your investment just in case if there is a defect, do not shop at Hibbett Sports and take your business elsewhere, where the returns and exchanges policies, a clear and informed at the purchase time.

Ma’nya, Tahm and jayla was very helpful in helping me find shoes and answering my questions. About raffle very clean establishment. Must stop in when In the area.