Hilton Garden Inn Tampa Suncoast Parkway, Lutz FL

I was not a guest at the hotel. I was visiting the International Garden with friends in the same parking lot. As I was leaving, a woman pulled up right close to my car. I did not want her to ding my car so I pulled backwards to another spot. She got out of her car and asked if everything was alright because she works at the hotel and wanted to know why I backed up. I told her that she parked close to my car and I didn't want her door to hit my car. She insisted further discussion arguing that she parked fine after I told her again nothing was wrong. She went behind my car and took a picture of my license plate, stating for documentation. With previous hotel experience, I understand hotel concerns and sharing a parking lot with other venues. However, I felt harassed for just not wanting her to hit my car with her big heavy door and there were plenty of empty spaces beside her as other patrons had left the restaurant.

Great atmosphere, comfortable rooms. Michelle the Bartender really made us feel welcome. All in all it was a great experience

This is actually a nice hotel. Upon checking in, you are bizarrely asked about why you are there, but you can respond, "that's private" to shut down that intrusion. The room was clean, comfortable and spacious. So why the low rating? After checking out, not only were we charged for the room but a second mysterious transaction was applied.as if we stole something. The amount of the second transaction is low enough as to be more expensive to challenge than just ignore. We spend dozens of nights each year in hotels and Hilton Garden is unique in their approach to enhancing their profits. We recommend bypassing this establishment.

Amazing staff! Isis is great, always with a smile and ready to help. He hotel is clean as well as the rooms.

We stayed at this hotel for the weekend of our wedding. I couldn't have asked for more hospitable staff. Everyone at the front desk was friendly and took care of anything we needed. Our room was clean and the picture of us on the TV was a really nice gesture. We loved the fire pit and the breakfast was great. Highly recommend!

I was not expecting much from the hotel when I stayed here recently for work, but I was BEYOND pleasantly surprised. The staff here is the most friendly, competent, and helpful hotel staff I have ever come across. All of our needs for the deposition we were having there were taken care of (room request, amenities/snacks, printing, shipping). We were there multiple days and Agnus saw that I was tired one night and made me a cup of tea for bed. She was so thoughtful! Excellent service by the staff.

Terrible hotel. No luggage carts. Rude customer service at front desk when asking for help. Don’t stay here

I did not have a room. I was at a banquet event in one of the convention rooms. The lobby and hotel location were both very nice.

Caitlin and the Hilton Garden Inn Suncoast Parkway team went above and beyond for our wedding weekend! From clean hotel rooms to complimentary champagne and cake, Caitlin did not miss any details. Thank you for a great stay!

What a wonderful stay hotel was spectacular quiet clean just lovely will stay there again when visiting lutz

Very friendly staff, the room was clean and smelled fresh. The area was great having the small plaza near by as well full of places to eat and drink.

No coffee in lobby until morning and only if you pay for it.rust leaking on sides of building.worst choice in this area

I truly can't say enough wonderful things about this hotel. My husband and I were here for nearly 3 weeks while we were waiting to close on our new house, partly due to the hurricane delaying things. Needless to say, we were a little stressed. This hotel treated us so wonderfully and brought our smiles back every day! We felt so welcome! They were ALL so sweet to our dog, and made the hurricane almost a little fun - between the bar and breakfasts, they were just awesome! Thank you guys at HGI for taking such good care of us, we'll miss you! -The Mullens and Max the Jack Russell in #212

My experience here was ok, the room was clean and comfortable, the price was decent and the staff as very friendly and attentive, the only reason why I don’t give this place 5 stars is because we tough that the breakfast was included in the price, NOT is not, the forgot to mention that when we checked in, is not the end of the world but for that price you can stay in the Holliday inn basically for the same price and have a good breakfast, we’ll overall the place was good

This hotel has always welcomed me with warmth and made me feel like a very important guest. The rooms are well kept and equipped, the hotel has a great feel and all the amenities are as you would expect for a much higher priced hotel. And the proximity to the highway directly into Tampa is astounding.

All in all a great bargain in the TPA area.

We had a lovely meal. It's a lovely hotel & staff very friendly, lovely an clean. We will be back soon again x