Honest-1 Auto Care, Ormond Beach FL

We found our mechanics! This team was knowledgable, personable, & professional. They clearly & promptly communicated with us every step of the way & they completed each job (we used them on 3 separate occasions) the same day. Jeff & Jay were especially helpful in dealing with our warranty company (which was a very tedious task). Thanks again, Honest 1 Team!

These guys are amazing I'm from indiana my car broke they did everything they could to help me at NO CHARGE and allowed me to leave my car till its shipped later this week! Great service and good people in general.

I took my car to the dealer and got an estimate for an oil change but they wanted to perform all kinds of non-essential services
I came to Honest1 in Ormond Beach and the girl upfront was very professional and knowledgeable
I thought she had done her job for many years but she had been there a very short time! Liz

Honest 1 auto care is the best! The personnel care about you and your car needs. I would recommend this place to anyone who needs any automotive repair.

They really took care of me save me some money and it's really clean and nice place highly recommended

Utterly expensive. A starter for $695.00?
My significant is angry with me. After that two wheel brarings, alignment and oil change for 595.00 from Andres.
I will try not to come back.

Ripped me off. Having trouble car not starting. Had it towed here kept it overnight charged me 325.00 for a stupid battery.

I was so impressed with Honest1 Auto and my service advisor Jeff B. He was professional, friendly and very customer service oriented. Amazingly, they took my car the same day I had it towed and even provided shuttle service when I could not find a ride to pick up my vehicle. They were reasonably priced and were quick to return the car. (new water pump, radiator and belt) That was important, as I take care of my elderly mother and need the car to help her. The facility was pristine, new and clean. I was pleasantly surprised when they kept me updated by text on the inspection, the work as it progressed and the completion. They included detailed descriptions with photos every step of the way. I will definitely use them again for future service and am so happy I took my car to Honest1 Auto. Thank you! I couldn't have asked for a better experience in a bad situation.

The name alone should post a bright red flag in your mind. This company preys upon the average consumer's lack of automotive knowledge. It appears they employ technicians that actually perform the work and "account managers" that attempt to upsell unnecessary repairs and services. This company quoted me $537 to install a serpentine belt. That's $300 more than the high end of RepairPal.com's national average.

Here's my story:
I came home from work and my wife said she had a battery light warning light on the dash. I went to Walmart that evening and installed a new battery (located in the car's trunk), but the light remained on. After having the car towed home from Walmart, I checked under the hood in the morning to discover a shredded serpentine belt laying on the bottom of the engine compartment. The car also had an oil leak which coupled with the shredded belt had made a mess of the front of the engine.

After having the car towed to Honest-1, I received a call from the "account manager" who stated they'd have to charge an extra hour of labor to clean up the mess in the engine compartment. He proceeded to tell me the labor schedule for installation of the belt was two hours. Parts and labor total $537. On top of that the salesman/account manager stated my battery was dead and needed to be replaced as well. I immediately informed him the battery was less than 24 hours old.

Unable to upsell me on the battery, which is normally recharged by the alternator which wasn't doing its job since the belt wasn't there, the salesman called me back to tell me I needed an oil change to be safe since the oil level was calculated by the car's computer. He reasoned that because the battery was dead they didn't know how much oil was present. Luckily, I had topped it off two days prior, so I shot the oil change service recommendation down.

That evening I started calling other shops and checking online resources. Everyone, including AAA, agreed $537 was outrageous. Phrases like "price gouging" and words like "predatory" were used. The other mechanics I contacted all had less than an hour in their labor schedules for this job. The next morning I had the car towed to another shop that cleaned the engine compartment, fixed the oil leak and installed the serpentine belt for just over $200. That's over $300 less than Honest-1 had quoted me and inline with RepairPal.com's national average for belt installation on this year, make and model car.

The owner and her professional PR response will attempt some damage control after reading this review and that's fine, but do yourself a favor and take your car to a mechanic that is "honest" enough to tell a customer that the reason the battery is dead is because it wasn't being re-charged by the alternator (because the belt was connected to it). "Honest" enough to tell a customer that as soon as the belt is installed, the oil level will be able to be checked too.

I'm very disappointed AAA subjects their members to a business that employs these tactics.

REBUTTAL TO OWNER:
The $537 price did NOT include repairing the oil leak. The belt alone (no tensioners) and labor totaled $537. “Honest-1” would’ve needed to determine exactly where the oil leak was originating and include any additional parts and labor into that $537 quote.
Another point that needs clarification is how did “Honest-1” read the oil light when they also state that the battery was dead?
They did NOT ask me how old the battery was. Proof? The message they left on my phone:
“Hey Steve, this is Jeff at Honest-1. Uh, give me a call back, the only thing is I got to talking to the Tech with that engine oil leak. I don’t know how much, where the oil level might be on it and you have to have a special computer to check the oil in that, so I didn’t know if you wanted to be on the safe side to have us go ahead and do an oil change that way we know it has the correct amount of oil in it or not. So, if you can just go ahead and give us a call and let us know. Thank you. ”

“Honest-1” is anything but.

I've used Honest 1 Auto Care multiple times. This time was to replace my waterpump. The staff is always nice and polite. Repairs/service done timely and professionally. Pricing is fair and resonable for work done. My daughter and granddaughter are also very pleased with services they needed. Thank you Honest-1!

Great service. Fun service advisors. They don't try to make you get things not needed as some shops do. Will definitely be back (but hopefully not too soon)

I don't recommend honest 1 cause kept my car all day for a diagnosis of Saturn vue and it was all kinds of code and didnt clear the codes I took too another mechanic and he did fine test and clear the codes and the guy didnt charge because honest 1 charge me 100 to do nothing.
The couldn't fix battery cable I highly recommend do not go to honest 1

These GUYS ARE AMAZING! Thanks to them I made it from Florida to Oregon safely after other shops failed. Their kindness and integrity can't be beat. Thank you again!

Had an appointment at 11. Forty five minutes later, they still hadn't touched my car. Asked for my keys back and left. Given that one of the people in the waiting room was sleeping when I got there, I'm guessing this is not unusual for them.

Had random stalling on my vehicle. They were professional and friendly. Having said that, they had my vehicle all day, ran a ton of diagnostics on it. All they came up with was new battery. Total cost well over 350 dollars. Did nothing to solve the problem. Car continued to stall out on me. Had it taken to another repair shop and that shop immediately found the problem as a bad crank shaft sensor.total repair cost at second shop? 150. This shop seems to work off engine codes, if there is no code they are clueless. A waste of money and time.

Terrible experience. Jay must have woken up in a bad mood and decided to have an attitude when we were picking up a u-haul. Do not go here to get a u-haul.

I had a spark plug blow out of the cylinder in my 2002 Ford Crown Victoria. These guys fixed it with a simple heli-coil and a new plug and coil, and the car ran like new again. They are a must recommend for honest car repair.

Honest 1 is best auto body shop I have ever used. Will not sell you anything before your car needs the service. The details I received about what they did was excellent. Pricing is very good too.