H&R Block, Brooksville FL

Not what i expected.the lone shinning star was Abigail, who was super friendiy and knowledgable.will not return in the future.

Scheduled online appointment for 9am.was called 2-3 days later to reschedule because they said they don’t open at 9am but at 9: 30am. And they won’t have a tax pro until 9: 30am.okay cool fine, I rescheduled, no problem. I get here at 9: 30am, there is nobody here and the door schedule says that they open at 10am. Literally a complete waste of my time. I’ll wait the extra 30 minutes to see how the customer service is but the times really need to be updated on the website to schedule an appointment, because it’s just ridiculous.

Don't trust their guarantee. They made an error on my taxes and I submitted a claim for interest and penalties. After a year they still haven't paid it. I'm on the phone with them all the time and nothing happens.

She was very helpful and she actually explained it to my level for I could understand it she did very well both of the ladies I dealt with and they were very understanding and I will be coming there every year thank you for having such good employees

H&R block have always done me right. Thats why i have been doing my taxes there for the last 15 years

Evan Schachne was our tax consultant. He was very professional, knowledgeable and friendly. We will definitely use him next year to do our taxes.

I lost my tax person this year. I asked for a new one and got Linda Mather. I was very impressed with her. Glad we got her!

Kim was so professional and kind explaining what I didn't understand. She puts you right at ease.

I Would like to return to the same lady Lisa she has given me a very thorough breakdown of what I need to do in the future to not owe taxes no one has ever done that

Everyone in the office was nice and very knowledgeable. If you are unsure how to do your taxes, this is always a great place to go. Everything is very easy peasy. My only complaint is that I wish I would've known I wouldn't be able to get the tax refund loan option because we have never filed with them in person BEFORE the lady completed my taxes. I would've saved $300 by just doing it myself. So, if you have never been with them in person, they won't approve you for a tax refund loan option. That was disappointing but the rest of the experience was as good as doing your taxes would be expected to be.

Barbara was excellent, she was extremely thorough and professional I will definitely be back to see her again next year as I'm bringing in my boyfriend this year.