Impeccable Rugs, Naples FL

A cat went after my gabbeh rug, using it as a scratching post and just ripping up the front of it. I called around and found Impeccable Rugs, who fixed my rug and cleaned it - it looked brand new afterwards! They were kind, helpful, and their prices were very reasonable. They even gave me a discount on a rug pad. I'd use Impeccable Rugs again in a heartbeat.

Thank you so much for cleaning my rug! I thought it would never come clean again (sick doggie) and it looks like new.

Great pick up and delivery. I will definitely call them again!

My white Persian rug had an orange stain on it and nothing would work to remove it. I called this business and Carlos was nice to come to my house to evaluate the stain. He got the rug and returned it three days later with no stain. Very impressed and happy with the results.

Excellent, professional people, particularly Carlos. Highly recommended for fine rugs and upholstery cleaning of furniture (after visits from numerous grandchildren).

Carlos was terrific - on-time, personable, and very professional! We definitely will use him and his company in the future!

Very professional and extremely easy to work with. Carpets looked beautiful. Had forgotten how vivid the colors were on carpets. Would recommend this business to anyone.

The knowledge, care and treatment of my carpet was excellent. I would highly recommend Carlos and Impeccable Rugs and will use them from now on. It is so nice to meet someone who takes such pride in his work.

I called and immediately was talking to the right person…. Carlos! He was able to help us with a difficult problem on one of our rugs (dog urine) and it came back looking like new. He shared his knowledge with us about our oriental rugs…he was straightforward, confident and friendly…a great combination

Spilled some wine in our antique Turkish area rug. Carlos from Impeccable Rugs came to our rescue and did a fabulous job cleaning it. All the stain came out and the carpet looks beautiful. We also purchased several rug pads and they were delivered and installed quickly! We highly recommend this company!

I have a one-of-a-kind, artisan-created rug, 3’x4’. I also have a puppy. The combination is not good. The dog pulled out yarn threads several feet long and basically unraveled part of the rug. The wife was not happy. I looked around for a rug repair person and called several places, but everyone had gone home for the evening, so I hung up, intending to make all the calls the following business day. But one company, Impeccable Rugs, called me back, even though I hadn’t left a message.

Carlos Ortiz, the owner, and I spoke for 15 minutes or so and I sent him photos of the rug and the damage. He looked everything over and invited me to visit the shop the next day so he and his rug repair specialist could examine the rug. After a thorough analysis, we discussed all the issues and agreed to a price. I told him there was no hurry and to take the time required. I expected 6-8 weeks, considering that it all had to be rewoven by hand, each loop put back into place, the exact same distance as the rest of the ten thousand or so other loops.

He called a few days later, saying it was finished. They had worked on it non-stop in order to clear the schedule for a couple of large jobs coming in. I never expected it that quickly. The work was perfect and beautiful. Every stich back where it belonged, every color correct (they fixed a second area where the yarn was pulled out and missing, so they had to match the colors). They also cleaned the rug and the colors are vibrant. And, on top of that, Carlos cut a rug pad for me to use under the rug, to ensure that there is air circulating under the rug (we are in Florida) and ensure that the rug can’t stretch out of shape, sliding on the floor.

I am more than happy. The work is professional, the price was fair and Carlos is a very easy person to work with. Not only will I bring him any future repairs, I will also use Impeccable Rugs to do all my rug cleaning in the future.

Thank you, Carlos. Job well done.

Carlos is wonderful to work with! He does an amazing job and his turn around time is incredible. He is very knowledgeable about many different types of rugs and has the abilty to clean all of them. We have used other companies in the past, they would take weeks and the rugs would come back still damp.

We had three rugs cleaned by Impeccable Rugs in the last few weeks, they all look perfect and the cost was definitely reasonable. We will be using them again in the future. Give Carlos a call for all your carpet cleaning needs.

Carlos went out of his way to take care of pick up, cleaning, wrapping for storage and delivery. He was very flexible and worked with my busy schedule after selling my home. I would highly recommend Impeccable Rugs and will call upon them in the future.

Impeccable Rugs does an incredible through job- I highly recommend them to everyone. They came and pick our Rugs and a week later delivered them in a friendly matter. Very professionally done, not only our most value one but also are not so value (They really do an Amazing Job at a reasonable price) Thank you

I had just moved to the area and called Impeccable Rugs for cleaning an expensive area rug. I was more than pleased w/ the result and had them clean another rug shortly thereafter. Carlos is top notch at customer service. I highly recommend everyone to contact them. Superior customer-oriented and skilled
professionals.

Excellent Job, they've cleaned and did minor repair to my old oriental Saruck rug. Looks amazing, the colors are bright again. I recommend them 100%. Professional pickup and prompt delivery. Thanks so much.