Inn of Naples, Tapestry Collection by Hilton

Absolutely wonderful interior renovated rooms, courteous staff, cappuccino espresso machine, industrial microwave oven in lobby. Every housekeeping person, maintenance, lobby staff are so courteous.

The Samsung TVs are massive, almost 3D. Special tip. Bring an android phone to use Mirroring on the TV.

Made reservations through Hilton honors here because the pictures looked nice and the ratings were pretty good. When we arrived I could not believe that this was the same place I had reserved I honestly thought we were at the wrong hotel! The place was really old and not by any means some Tapestry collection Hilton! The room was very small with 2 small double beds, the hot water would never get warm when taking a shower and the toilet ran all night long. It smelled really bad and bothered my asthma at night and I could not sleep. We called Hilton honors the next day to switch to another Hilton property and was told I could expect a refund of the remainder of our stay. Tried to call the manager of the hotel Brittany several times and left messages but still have not heard back! This is the absolute worst place I have ever stayed as a Hilton honors member! This place should never be labeled as a Hilton!

Not a place I ever want to go back. There was mold on the bathroom tile (which killed my allergies), the door bases are rotting, the HVAC doesn’t work, all it does is blow air, warm air. The room is musty, damp and smells. My floor and table tops had not been cleaned. There was only one towel in the bathroom. I elected to use it to put on the floor next to my bed and use a small wash cloth to dry my body off with instead. Service is nonexistent. You can hear everything through the walls & ceiling. This is NOT a business travelers hotel! It’s winter time! My room was hot & damp! They have a cheap split system HVAC that DOES NOT WORK! It only blows dust around the room. Needless to say, I did not rest well here.

$6 for small coffee in the lobby. $8 for large. Go play in traffic. Most hotels have free coffee in the lobby. The front door stays open which makes for a wonderful cigarette aroma in the lobby. To be fair, the AC in my room was awesome and the comforter was so cozy. The restaurant breakfast burrito was good. But $8 for lobby coffee. Screw you!

No hot water, fire detectors randomly going off for 2 hours. Very loud Construction going on right next to the building until 8pm. Thin walls, I could hear everything in next room.

This is definitely not a Hilton Tapestry level property. Yes it’s old but that’s it. Breakfast was some boiled eggs and bagels, actual restaurant is closed for remodeling and not open. Nothing stating that on the app or website.

It’s like they threw a poor coat of paint on the property and said voila Hilton Tapestry

Generally Hilton tapestry properties have some level of charm about them and that’s why they are under the tapestry flag, not this place it’s just an old hotel that couldn’t qualify for any other Hilton flag so this is what they got stuck with or at least that’s how it feels to me.

I must also add that this is the very first Hilton hotel that I have ever had the desire to leave a review online due to the level disappointment that I experienced here. Just felt misled. With all the other Hilton brands, I know exactly what I’m going to get and they all have their pluses and minuses, this one was just a letdown from beginning to end.

When booking my room, I had an opportunity to stay at another Hilton property, down the road, and specifically chose this one because of the tapestry name, which turned out to be very misleading, which turned out to be very disappointing.

I read other reviews about the staff and I can’t say I ran into any rude people, but definitely wasn’t impressed with their level of engagement

Terrible room conditions - carpet dirty and torn, AC not working in many rooms, water pressure sucks and had to change room bc there was no hot water! Really not up to par as a Hilton property.

Reminded me of Hampton Inn by Hilton, with a lesser quality breakfast for higher prices. I had higher expectations.

Worse Hilton I have experienced! Do not stay here the pictures look NOTHING like the hotel, dirty, rude employees and over all Motel
6 is better!

Great hotel in a convinient location. Clean, comfortable and nicely decorated. Nice and helpful staff.

Horrible, the hotel was not what we saw in the pictures. We checked in to see the rooms after 1 min we canceled it and we stayed in another hotel. Even though we canceled they still charged us as if we stayed in the hotel. We called after to cancel the charge and they didn’t want to refund because we didn’t have a cancellation number # given to us.
Rude customer service, when I asked to check the cameras to prove that we did not stay there. She was rude and told me that they don’t have cameras and proceeded to say “bye bye” and then hung up on me.

Terrible hotel. This place was an absolute mess. I booked the hotel online since it wasn’t too far from the beach thinking it would be a nice hotel as they all look in pictures. This place was doing renovations, they didn’t even mention that to people on their website im sure no one would have booked if they knew it involved eating breakfast literally at the front desk! Absolutely disgusting. Not to mention there were cables and construction equipment all over the hallways and near the rooms. When checking out, my guest and I asked to split the bill so we could both pay separately. They charged the whole bill to 1 card when GIVEN 2 cards. The managers Kelly and Brittany shouldn’t be a managers there. I called and asked to speak to them for 2 weeks straight. Was told by Jean at the front desk she would let them know to call me back each time and they never did. Embarrassing to the company to have these people work there. I would not recommend staying here.rooms, food, service and staff are all terrible.

Absolutely great. Beautiful rooms and friendly staff. Now that this is a Hilton property, even better so you get points and Holton service!

This was the first and last stay in this hotel.
I came here with my family for just one day to celebrate Labor Day.
The rooms are nice, but staff is absolutely terrible and rude.
My kid was swimming late in the pool. There was no sign that you can’t do that. Everyone has been resting. In half an hour one “lady” Tammy came and told: “Get out from the pool, it’s late”. My 5 y daughter asked me why she is so mean to me? ”. This Tammy scared her.
After we checked out and decided to have lunch in the pool area it had a problem again.
They did not allow us to swim and have lunch. Normally it has never been a problem for guests to stay after checking out.