InnovaCare Urban Health, Clermont FL

Excellent Doctor and staff at Urban Health, Clermont, Florida. Dr Gonzales very much cares for his patients, always friendly.

Poor patient service. If you are sick, the office cannot see you due to their protocol, it has to be by camera and make an appointment. To what extent has the health system and palliative care of the patient changed.

I never saw the doctor or even got an appointment, so this is more a review of the office. I called to set up a new appointment, waited for 15 minutes, and then someone picked up but wasn't talking to me. In the background, they were talking to someone else. Then after about 15 more minutes, they hung up on me without ever saying a word.

Please don't take this as a reflection of the level of care available at this office because as I said, I don't know that. But in a PCP office, I'm looking for people who put ME first. I called another office in town and someone picked up right away.

Dr. Moreno is the worst doctor I have ever seen in my life. My Dr.is Dr. González. Is very good. They gave me the appointment with Dr. Moreno because Gonzalez had no space. Dr. Moreno came in, did not say hello and just told me you have all degenerative. There is no cure for that and you should go to physical therapy. That's all and he was going to go. I said hello, you look at my record. I have a brain tumor and Cervical Dystonia I need a new referral. He hardly wanted to listen to me. He wouldn't let me speak. At my insistence I look at my record. He wasn't oriented at all. He has no vocation, no empathy, no respect. I traveled 45 minutes and lost my time. He did not pay attention, he does not know how to listen, he does not prepare or read the file. He has no commitment and responsibility with the lives of his patients. I had never seen such a great lack of professional ethics. I had never seen such poor health service. In short, Dr. Moreno is not fit to deal with human beings. My pet's vet has more love than him. He saw me for the first time and never looked me in the face, not even to say hello or show interest in my health. I feel sorry for the elderly or people who have more severe conditions. Imagine them falling into the hands of such a doctor. You can send the wrong medication or that may contraindicate with some other medication. Well, if you don't read the patient files, the risk is very great. Definitely Dr. Moreno only had a good ability to memorize in school and complete exams and classes. But everything else that a doctor should have does not exist in him. I have seen people who study health, nursing and medicine. They have love, passion, vocation, empathy etc.and because they get nervous or can't memorize all the concepts, they fail the exams and they can't practice the profession, after having studied so much. If the exams were practical and not memory they could pass them. But in this world we still only test memory for a test. And that's why we have so many deficient professionals. While those who have all the good characteristics for the profession, they fall into memorization and cannot advance. When you have the heart and excellence in service to help others. If we gave practical exams in health schools, everything would be better. I don't believe in those tests on the computer that only measure memory. Those who cannot memorize fail, even if they have everything else. Practical exams with real patients is what should be evaluated. I hope this helps some patient who does not have this experience.

Natalia Montenegro, Barb - Referral Associate and Emily RN are awesome.
The office staff is superb. I travel 45 minutes and will continue due to their professionalism and quality of care. Kudos

Wow.thought I was on the right path with finding a new primary, until I got sick and they would only see me via telahealth. I didn't think too much about it, until it became 2: 15 which is when I am writing this now and my appointment was at 10: 15am. Took my co-pay at 10: 32am over the phone, nurse called at 11: 13am to collect info, someone called at 11: 58am to say "hey the Dr has called and left messages", no missed calls or messages. Called at 12: 20pm to find out what was going on, was told a nurse would call me back. Called back at 1: 42pm, was put on hold and hung up on. Called back AGAIN at 2: 10pm finally to leave a voicemail. Ridiculous. Great first experience, but can't rely on a medical provider to essentially "leave me in their waiting room" for 4 HOURS!

The office is big, clean and the staff are very welcoming.
Love Dr. Natalia and Dr González both recommended.

We always feel our health concerns are understood and properly addressed. The staff is extremely respectful.

I have a wonderful Dr. Who listens to my concerns & follows up with my meds & how I'm doing. The nurses & staff are always polite & caring. I'd recommend this group & Dr.to everyone! Thanks so much! Rita Jordan

Professional services, with knowledgeable health professionals. Courteous and understanding.

My parents had an appointment at 4pm, they usually get a phone call to confirm their appointment, which they didn't this time. They arrived to their appointment less than 10 minutes late and they were told they were not going to be seen. No where in their waiting area does it state that late patients will not be seen or might not be seen. Other places might have you wait or they clearly give you a window, like 15 minutes. This to me is unacceptable especially when different circumstances can come up sometimes.

Very friendly and helpful staff Dr Gonzales is a very good and kind Doctor would recommend to anyone.

I have been going to this doctor office since 1999 and have always received prompt professional care from a great crew