InterContinental Miami, an IHG Hotel

Soooo the place is nice and overall room is good for a few days visit. Was disappointed though on many little things. 1st staff was great! However, asked for body wash got shampoo. The top bed sheet feels like it was washed in starch, stiff and noisy to sleep with. Asked for another bottom sheet to use and was sent a blanket. Hair dryer died mid dry. Everything seemed to work back wards, curtain closer says open when it closes, just Weird. AC took almost 2 hours to get to 70. They have this cool light show on the windows at night so close your blinds if you don't like flashing lights. Only one restaurant opened at lunch and had to pay $20 for a burger and fries. Still debating if I would return.

I had a very good Filet Mignon and avicado salad at tha bar in the lobby. Great service, really! I ate there yesterday and the same thing! Very expensive but after 8 days of 12 hours of work per day I was ready for, a little treat.

I had to meet my boss and drop him off some paperwork. I noticed the valet was keeping his Gwagon up front. So I called my boss and told him I was right next to his car
The valet was very nice while I was waiting for him to come out to me.

We stayed here on a Thursday night mid August. We booked a cheaper room with no view but we were upgraded to the top floor, below the penthouse, with a bay view due to low occupancy. WOW! It was very nice! The bathroom was great, with very nice robes & slip on slippers. It did not feel disgusting like a lot of hotels. It’s an older hotel but the room we stayed in was very, very nice & clean. I didn’t feel gross at all. The tub/shower handle is different than regular - you need to turn opposite for cold & hot. Instead of turning it on for cold and it gets hot, it is opposite. You turn on the faucet and it starts out hot and when you move it over, it gets cold. I thought it was broken until I figured it out.

Perfect location if you are traveling with children, or pets, as there is a playground, grass, outdoor stage, sidewalks, bay water, and open grass to run out energy. Bayside market is very close & can walk to it as well as other places to eat. The pool, spa, exercise areas are great if you stay longer.

We opted to use valet parking but you can easily use the street parking (pay with app) in front of hotel. We used the bell hop to assist with luggage and he was a very nice man.

Only thing I would say would be when we picked up our vehicle from valet it had a slight cigarette smoke smell (we don’t smoke & are not around people who do so we are very sensitive). I don’t think anyone actually smoked in it but the valet driver had the smoke smell on his clothes and it lingered after he got out of the car. It was gone 10 min after blowing the air & windows done. Many of the valet were smoking heavily as they waited for guests.

Great location, great price, and quiet. No rowdy or drunken beach crowds. This location is more in the residential section of Miami.

I take a trip here to Miami all the time. Now I definitely know which hotel too choose everytime I come down here. I love this place!

I was in here twice and really liked it. Great location, friendly staff, clean room and very comfortable bed.

Hotel was awesome but Ole breakfast buffet was very expensive 2 adults and 1 child cost $92 dollars and I ate a bagel.

I'm currently staying at the Miami intercontinental. Booked 2 nights and on the first night the room would not heat up even though we turned it to heat it blew cold air.it was 63 degrees in the room. Told front desk the next morning and was moved to another room. Then at 8: 00 pm was locked out of the new room. Hopefully they will have everything fixed by the time I come back in December.

Addition:

Walking inside this place you know you are in a 5 hotel. Nice restaurants clean and spacious. However within an hour if you are staying there, you will understand this hotel has been very neglected in every way. The rooms are as if you stayed at motel6. Bed spread stains, carpet stained, furniture falling apart and more. Please enlarge the vent to see the mound of dust.
Keep in mind there is NO free parking here and hotel will charge $48 per night for parking.

On departure, after understanding the issues we had, hotel tried their best to fix the problems. Although some things can not be fixed over night, I believe that they will work on making things better for future guest. A little attention on the rooms will go a long way.

Hotel: ok to reach out to me for starting ideas.

The positives: The hotel and its grounds are beautiful. We stayed one night but came and went a lot while site seeing each time we returned the doorhop remembered us, something we had never experienced before and therefore it left a lasting impression. Check in was a breeze very very thankful that after calling that they were able to accommodate our early checkin request. Staff and everyone we encountered were polite and friendly. Uber is welcome and easy to access.

Need for Improvement: This hotel is impossible to reach by calling the local phone number listed. If it doesn’t disconnect while going through the prompts one can get through expect 20-30+ mins on hold and still never have your call be answered. We almost cancelled our stay beforehand because of this. It was frustrating. Thankfully we found the number to IHG in general and they were able to connect us with this hotel. Highly recommend going through them connect you. The only other negative was the bed sleeping on the ground would have been more comfortable. It was hard as a rock and therefore kept us up tossing and turning all night as we tried to get comfortable. I was also surprised that at 5’6” and 5’11” both of us had our feet hanging off the edge of the bed.

Went here for my high school prom. Nice selection of art. In the lobby is a huge 18-foot, 70-ton travertine marble/granite sculpture by iconic English sculptor Henry Moore (the largest in private ownership).

For me there is no other Hotel in Miami! The staff is incredible! The rooms and public spaces are Instagram-worthy! Gorgeous and central to everything!

Me and my husband came from California to spend hour honeymoon here, this hotel was beautiful so close to some many things and the staff was amazing. They decorated our room with balloons and chocolate and cigar’s is plus a bottle of champagne. Maurice was very helpful we will be back soon.