Intimissimi, Orlando FL

Horrible customer service and attitude at the store. Went there to return items, and I was told they don't accept returns at the store due to some kind of 2 days old new policy. Spoke to customer service, and they confirmed that return can be done at any store location. They are obligated to take it back. But I guess rude red-haired woman and no-opinion blonde associate both think it's their store and they are to set the rules. I have to describe their appearance since none were wearing name tags. Sad and pathetic location with no customers inside

I love this brand. I was waiting for this store in the US. Always had a amazing customer service. Thank you.

I love this brand. But unfortunately, there's a salesperson Amalia in this store who makes it unpleasant to visit. She's rude and unprofessional, won't listen to you as a customer, and even enters the fitting room when you're trying on underwear. She displays her attitude and doesn't provide complete information about the return and exchange policy.

If I could give 0 star I would. I totally agree with BAD ATTITUDE about girl who works there. I will NEVER EVER buy anything from this store or brand! I drove 1 hour to do exchange (no store where I reside) AFTER speaking with salesperson about an exchange. When I arrive, some RUDE GIRL asks what I need. I explain, she takes my items
& receipt. RUDE GIRL eventually tells me I can't do exchange, calls me "love" and pushes items in my hand. I ask her "why you have a hard on for this stuff, its neither yours nor your store. " She THREATENED to call security on me 3 times because I said that. I also reiterated that I called before I drove over, spent almost $200, and the salesperson I INITIALLY spoke with on the phone had already told her it was ok to do merchandise exchange! HORRIBLE EXPERIENCE. SHOP WITH CAUTION! I also ask RUDE GIRL prior to leaving for her name and she stated, "I'm not allowed to give my name. " No manager was reportedly in the store. HORRIBLE EXPERIENCE.my blood pressure was so high afterwards. I had to sit for awhile to get it down before driving an hour.

Love the brand, but absolutely zero customer service at this location.