ITEL Laboratories, Inc., Jacksonville FL

They I believe work in direct with insurnace companies when you send in a siding match half the time their matches r false or trash. Which in return makes the process of working with the insurnace more of a pain because they argue that "well if itel says its a match its a match" they dont of no credibility what so ever its the perfect fraud

This place works for insurance companies to save them money, they matched my siding to something that doesn't even exist now I have to prove it doesn't exist. I wish they would put the pieces in their hands before they say it matched. Half butted work, don't be fooled they get paid to save I insurance companies money

I sent them a flooring sample, they billed me $80, and then sent us an e-mail that same day saying they couldn’t get us pricing for it. We told them that we should be reimbursed for the $80 but they refused. I don’t know about you but, professionally, I only bill for services performed.

This is easily one of the worst flooring matching companies ever created. I can not believe insurance companies trust you guys to use you when you never provide accurate flooring results. Trash

ITEL uses prices that are so far from accurate it’s insane to me how they are allowed to operate at all when they are not giving accurate information to consumers.

Never will use this company ever again. Don’t be in business if you can’t provide accurate floor pricing. Every single sample we have sent in and have had a second report done has been inaccurate. Do not trust ITEL, they lie and cater to insurance companies.

ITEL Laboratories claims to be an independent laboratory for evaluating the value of your floor covering for insurance reimbursement. However, they consistently price flooring as coming from Home Depot. Not other big box stores.just HD. They will claim that the material can be bought for say, $1.00. When you go into the store it is priced between $1.30 and $2.00. So why does this matter? Because, you don't want your new floor to be lower quality than your old floor. As the old adage goes, "you get what you pay for. " Especially with Floor covering. ITEL always chooses the lowest denominator.as if they are looking out for the insurance companies best interest.not the consumer! If possible, search through your receipts for the floor covering you installed and submit that to your insurance company. This amount per square foot should be adjusted for inflation. The other option would be to take your material and find something at a floor covering store that is the same color, quality, fiber. Determine how much it would cost to buy your floor covering now. Then you will be ready for a discussion with your insurance company about the value of your floor.

I’ve used ITEL hundreds of times over the past 7 years. They’ve always been prompt, courteous, and thorough in their evaluations.

I continue to use their sample evaluation service and their on site app with 30 minute turnaround time is great for basic materials evaluation.

I’ll continue to use them for years to come.

Took over 20 minutes to get a live person on the phone who then immediately tried to get me off the phone and use the website. I had to force my way in to say I used their website over a month ago and never got a response. Scam and a half.would not use except the company I work for forces it.

Insurance companies use this company to deceive people into believing the prices they want to payout for a claim is accurate. Buyer beware, they identified a laminate floor that could not be purchased for he price they claimed. The evaluated the thickness of the floor and failed to identify the unique handscraped designs which increased the cost of the product. One more thing. It is illegal for an insurance company to set pricing. They do it all the time and claim they are using guidelines. The true guideline is what the retailer say the cost is. Don't fall into the Xactimate trap.

They used to provide accurate pricing and took the stress out of giving homeowners a budget but the past 2 years have succumbed to the insurance carriors pressure and driven the prices below what we can source locally.

Old Customer; Called and got never ending voicemail script and annoying music; Does anyone no if they are still in business?

Phones are going down faster and longer.iTel seems unable to find the problem other than blaming our IT company. The DDos is external and as a provider I would think there should be firewalls in place and the ability to find the problem has been left to us. I am so discouraged we have our life savings on the line and iTel does not seem to care. I have called the person involved only to receive a voicemail.