IVF Florida Reproductive Associates

My experience here has been very disappointing and depressing. Although there are some friendly staff members, overall you will feel alone and often not have anyone to properly communicate with at this location. There is only a message portal to speak with someone and they are not always the best with communication on that method. There is a team number to call but no one ever answers the phone and you will not see your Doctor in person, only seldomly via FaceTime calls. Due to this I have been alone basically assisting myself 95% of the time with EVERYTHING! My uterus and Fallopian tubes were very healthy, my progesterone was healthy (no blockages, no scarring, etc) my fsh levels improved and I had healthy follicles so I got the iui method, had to take clomid medication and a trigger shot (which the pines location was very disorganized and poor in communication with setting up for me) they also failed to let me know that the clomid may make you at risk for an ectopic pregnancy. I felt weary about taking the clomid and trigger shot but trusted the instructions on the portal to do so prior to the iui procedure. Fast forward to now, I am pregnant with an ectopic pregnancy in my left ovary and the emotional/physical support or service I have been receiving from the pines team through this traumatic experience has been horrible and devastating to say the least. I would never suggest anyone with fertility issues to come to this pines location under the current faulty, disorganized, non empathetic rude service! I wish someone would have given me this advice so I will give it to you, DO NOT COME TO THIS LOCATION!

This place has horrible reviews for a reason, the service is horrible from the reception all the way to the doctors. Called to make an appointment and had a receptionist named Ailyn asking personal health questions. When I asked if I can discuss with the doctor instead she threatened to cancel my appointment. The next day Dr. Barrionuevo was very unprofessional and condescending after being late to the appointment. Remember that ivf services are not covered by insurance, you are a customer and deserve to be treated with respect!

I went to this office for an HSG exam which was supposed to be sent to my OBGYN office, I called my OB and they haven't received any results and I been calling them for about a week to have the results sent to my OBGYN and I have not been able to reach a single individual at the lab. SMDH such a shame.

UPDATE 09/20/22:
I decided to change my rating to 3 stars because i had a better experience today with my appointment and staff interaction. The nurses at the Pembroke Pines office were professional and knowledgeable. I also recieved a call from the corporate office regardng my previous experience with the billing department and hopefully they address the customer service issues with the billing staff. I am cautiously optimistic.

Original Post 09/19/22
I usually do not leave a review but I am so disappointed in the service that I have recieved from the staff that I am compelled to leave a review. Each intreview with Dr. Bou Nemer was pleasant and informative. However, the interaction with the staff was very frustrating. Not everyone was rude but the staff that I interacted with especilly in the billing department was unhelpful, rude and lack compassion for women who are going through this process. I am very reluctant to continue with the process not because of the doctor's knowedge but just not wanting to deal with staff.

Terrible service. The lady in the front desk have attitude. When we called for appointment they said their going to charge us the OOP and when we got there my husband can’t remember how much they charge and the lady said if u don’t remember i dont know. Really u cant check it? It was 3months ago. It’s ashamed people paying thousands of dollars and you get sucks service.

AVOID AVOID AVOID. Any woman looking for a pleasant experience on their fertility journey should avoid this place at all costs. Speaking as someone who has had experience at other fertility clinics, all I can say about these guys is that they are horrible. I've had 4 appointments, still never met the doctor. The doctor was too busy to meet me. I had to resort to a telephone conversation (for which he turned up 45 minutes late) whereby he scammed me into having all the treatments i have already had, even though I had medical records to show him. The next 3 ultrasound appts I had, he never showed up. Each time i had to wait at least one hour for the ultrasound as they have no respect for peoples time. Staff were rude and unhelpful. Refused to communicate any of what they were seeing during the scans, just told me to "check the portal". Please please do not subject yourself to this horrible clinic. There are plenty of better ones in the area, and all over.

Dr. Christie made our dreams become a reality! I remember sitting in Dr. C’s office in 2018 and him telling my husband and I that we 100% needed to do IVF. I vividly remember my heart going to my stomach and tears begin to drip down my face. I had no idea what to expect. Dr. C made the IVF process as “easy” as could be. He explained everything (many times!) very thoroughly and promised that we will be able to bring home a baby one day. We had our first miracle in 2020 and our second miracle arriving in February 2023. Dr. C worked his magic. He truly is our superhero and I cannot say enough good things about him. I begged him to come deliver my children! If you need a calm, SMART, thorough, and gentle doctor-Dr. Christie is your guy!

One of the most unprofessional medical offices I have ever been to.the office staff booking my appointment, during the confirmation appointment call and in person were the rudest I’ve ever encountered.

I was extremely disappointed with the treatment of the office staff in the Pines office. For a facility that is all about creating families, they sure don't seem to respect couples. They tried to literally separate my husband and I because we came in for an appointment together! Are you not supposed to be supported by your significant other in this kind of treatment? I can't believe this came as a recommendation from my doctor. The actual televisit with the dr was fine but I wouldn't continue going there because of the office staff. This isn't something I want to go through and have to deal with rude and inconsiderate people like that. This is not the right practice for those women. I wish I had read the reviews before I had any visit with this office.

I should of read reviews before going to this place! I had a procedure done which my doctor obviously gave me a referral for.it has been now been 3 weeks and they still do not send the results to my doctor. When I called medical records she said who’s the doctor that I need to send the results to? Do you have the fax #? I haven’t sent results because I don’t have your doctors information.that’s BS the referral paper that they asked and kept has all my doctors information. & if that was true why not call the patient? ! Terrible customer service. This place is a joke!

This office is a mess, they need to hire better office staff! I will not be going to this office again!

We came here as everybody else: full of expectations, very nervous and anxious.
We started working directly with Dr Hoyos and he has been and incredible support during the whole process and even after.
Dr Hoyos works with you to address all your concerns (that understanding how complex the process is, they are a lot!). But not only that, he takes the time to make sure you have clear information on your options.
When you work on something that you really feel passionate about, it’s noticeable and that's the case of Dr Hoyos.
In my case, that helped me a lot to find peace and trust among the process.

In forever grateful with Dr Hoyos and
I would recommend him a thousand times.

I would definitely recommend IVF’s doctor if you need fertility treatments. Specially Dr Hoyos, he has been very informative, professional and nice in all this process. He answers all your questions no matter how many times you ask the same questions and he even answers very fast by email. I got pregnant naturally after all his help. Unfortunately I had a miscarriage at 7 weeks and he has been very supportive. Also, his staff (Yesenia &Vanessa), other nurses in Pembro, front desk staff, are very friendly, sweet and professional. Thanks for everything, Im sure I will have another baby soon.

If you go there make sure you have all the details regarding your appointment, they schedule and reschedule you without your consent.they don't care about people's time, However Dr. Christie is a very excellent Doctor.

I was so happy with the treatment plan and the staff till the day I did the insemination. I went to the previous office in Margate with appointment and when I got there they told me I had to wait 1-1: 30 hour. I waited and when they did the procedure they told me I had to wait 15 minutes and then I was able to go. I waited more than 15 minutes (nobody checked on me) and when I was walking to the front desk I realized that they left me by myself in the office. Everyone left! I work at a hospital and we never leave a patient unattended! Also, when I called to let them know that the treatment didn’t work, I found out that they were moving to another office. I would like to recognize Dr. Christie and Rn Mel and Melissa

After trying to conceive for one year at another IVF facility unsuccessfully, I decided to try my luck by trying IVF Florida. Dr. Hoyos and the staff there were very professional, caring and respectful. Dr. Hoyos took the time to do additional testing and medications on me to assist me with conceiving. That same month, I was pregnant. The team at Pembroke Pines is amazing and I give nothing but positive praise to that facility. Everyone from the phlebotomist, nurses, and those at the desk were so kind, caring and funny.

I am very surprised with the 3 star reviews that IVF Florida has.
My OBGYN recommended Dr. Bou Nemer. We have come up with a plan and have decided to start our fertility treatment. I usually do not wait too long when I arrive for appointments and the nurses are all so sweet and knowledgeable.
Vanessa has done my Friday round of IUI and I am excited with the journey and what’s to come.
Thank you for the great service thus far. Hoping with all of the doctor and nurses good vibes and positive thoughts we will make a baby in 2022! ️

I'm very comfortable with IVF Florida, I've just started with my lab test and appointments and the staff have been very attentive and professional. I'm sure that I've chosen the right place for my fertility treatment.

I really love this office.the staff is always so nice and professional! Dr. Bou Nemer is great! This process can already be so nerve-wracking when you're here trying to find out the result for a future family and they make you feel so comfortable here! I'm looking forward to future appointments and getting answers!

Excellent place and very good treatment of their patients. In my case, after two virtual appointments and physical visits with the nurses, I had the pleasure and honor of meeting my doctor Marcelo Barrionuevo, an excellent human being, with a great heart, at See it and look at the treatment it offers, you realize that you are in the best hands. Thank you!
Excelente lugar y muy buen trato a sus pacientes. En mi caso, despues de dos citas virtuales y visitas fisicas con las enfermeras, tuve el gusto y el honor de conocer a mi doctor Marcelo Barrionuevo, un exclente ser humano, de gran corazon, al verlo y mirar el trato que brinda, te das cuenta que estas en las mejores manos. Gracias!