J.B. Hunt Transport Services, Inc., Riverview FL

The delivery drivers were contracted out by Best Buy for a washer install and removal. They came to the house, said they could not remove the old hose from the wall, sprayed it with WD-40 a few times and told us to call Best Buy back and rescheduled the appointment and they will come out to finish the job. Upon following their directions, the delivery drivers marked the job as complete with Best Buy, and told Best Buy that we “need a plumber” and that they never said they would return to finish the job. JB Hunt has no integrity. Stay far away from these scam artists

Once again. It is mind boggling how an O/O will haul cheap freight for these big companies.

Did a good job delivering and setting up my Peloton, but forget to bring the pedals. A spin bike without pedals isn't good for much. Fortunately They delivered the pedals the next day.

I have learnt a lot
Good work
Capacity building
I can now use gun scanner

TLDR: On time delivery, excellent service - with continued excellence over the phone.

JB Hunt delivered by Joybird order, two chairs. They sent an email survey to setup delivery, then followed up with a reminder call and a delivery window the day before - 1 to 5 pm.

The delivery team called me 10 minutes before arriving, which was just before 1 pm. They arrived in less than 10 minutes and were efficient in unloading my items.

After navigating them through our apartment building, they got the chairs in place and started to set them up. They worked carefully to assemble my chair legs as well.

The one chair leg would not go on properly and they explained the issue in detail. Their advice was to refuse delivery of the chair and contact Joybird support, which I did.

While there was an issue with my delivery, I can't see how JB Hunt was at fault. My only regret was that I didn't get their names, because I would ask for them again every time.

EDIT: More great service from JB Hunt. While I'm still dealing with a nightmare from Joybird, Mik at the JB Hunt call center was amazing in helping me get my redelivery scheduled. I continue to be extremely happy with their service.

I worked here thru a temporary job service in my area. The job was pretty good, but the reason I give it 3 stars instead is because the pay wasn't equal to the duties you're expected to perform and worst of all, you have no idea how many hours you will be working from day to day. If you dont know what they do here, basically it's a hub for appliance deliveries. Anything from washers and dryers to refrigerators and dishwashers. Sometimes furniture and items used for renovating a home or office but mostly appliances. As far as the job requirements, you're there with about 6-10 other people, all doing pretty much the same thing. You get a heavy duty dolly and unload mostly super heavy appliances for the first few hours of the shift. You're taking them off the tractor trailer and placing them in a staging area for the drivers that end up delivering them to the actual customer, sometimes to house or apartment and sometimes a business. If you get assigned as a "driver's helper" you could end up with a bunch of deliveries that require you to pull all the items in the order up multiple flights of stairs into a tight space. You have no control over the route you're placed on so everyday is a mystery. On the other hand, you might have a bunch of orders that are only small items brought into a one story building. Back to the workers whom stay at the warehouse for the day, once you're done unloading all the trucks, you have a variety of tasks that need done for that day before you can leave. That's another thing, your hours are not set or guaranteed, you could end up working 3-4hrs or on a busy day you're looking at more like 8-10hrs. Again, you're not told in advance what the day will entail. It just doesnt allow for you to plan anything else for the day or week and to me that's not really fair for the workers. On top of all that, you're expected to be clocked in by 5AM everyday. As for the daily tasks, there's usually some items that need to be wrapped in plastic and moved to a specific area, these are the items items that are returned to the warehouse because of damage. Theres usually a person or two who will go around and sweep up, take out the trash, do general housekeeping around the warehouse. Once the order sheet is created for the next day, one person will scan those items and write on them the location where they need put. After everything is accounted for, the workers get their dollies and move those specific items to their intended areas. That means moving a bunch of heavy appliances and furniture not dissimilar to how the truck unloading is done. When that's finished, the empty spaces are filled in with the remaining pieces basically just to keep everything looking neat and organized. After all that is done a few or all the workers are sent home unless more deliveries come in in the mean time. You might get another semi load that ran late or a semi full of cabinets that comes randomly once or twice a week. If cabinets come you dont know how full the truck is going to be until they get there. A lot of times all but 2 or 3 workers will have been sent home and then here comes an entire truck of cabinets leaving the remaining few to do the whole thing. There are some other duties that need done only once every week or so. One of those is after unloading the trucks in the morning, you'll take those damaged items that got wrapped up before hand and load all of them into an empty truck to be sent back to the manufacturer. Another is loading all the items that cannot be fixed, known as scrap, like you would the damaged ones. All these I mentioned are almost done completely randomly, you will be told only minutes before it actually needs to be done. So, as you see, there's no set duties, it's basically all done on the fly. I've never worked anywhere else that operates like this. You usually at least have set hours. This all equates to an unsteady paycheck. If the pay was worth the uncertainty you had to face, maybe it would be worth it. No one will tell you any of this before you accept the position. Not even the temp agency.

Couldn't make a 4 hour window they gave themselves, now I have to completely reschedule and waste more of my time (and hope that they can make THAT window).