Jenkins Kia of Gainesville

As usual the service department did an excellent job. Everything was accomplished in a professional, efficient and courteous manner.

There have been issues with the sales department throughout the past years but the service department has always performed above par. Even though I purchased my Kia in Lake City, which is somewhat of a long drive, I always service it at Jenkins in Gainesville.

Jenkins continues their good customer service with the service and repair they offer on their cars. They go the extra mile.

Me and my husband had a great experience at Kia our sales person was Teddy he was amazing very detailed and worked very hard to get us everything we wanted great guy and our Finance person was Mrs. Tammy and she is a gem they were so friendly and helpful thank you guys so much with helping us get into our brand new K5

Regina at Kia was amazing! She got us in and out! Isaac did such an awesome job with financing that we were able to get in a dream car. I highly recommend them!

Went in for an oil change, they said they would wash the car. They did, but car was not clean, and they did not take care of another problem I had with the car. 2022 Soul.

Teddies helped more than any salesperson ever did. The dealership is friendly and professional.we are pleased with our new car and experience at Jenkins.

Always a great experience in the service department. Melissa keeps me coming back there for all my maintenance needs. Her customer service is above and beyond my expectations. I will continue to come there as long as she is a Service Advisor there. The work that is dine in the back by the mechanics especially Gene is always superb. Always lets me know if he sees or finds anything out of the ordinary and helps me decide on a game plan

Sammy was quick to step in and help us along with a few other coworkers. Definitely made sure I got what I was looking for and more! Thank you very much for our family vehicle.

Nigale Cabell is one of the most top tier salesmen at kia. He was very patient with me and friendly! He put me into my 2022 kia k5 dreamcar within about a hour

If I could give 0 stars I would. Literally the worst. I’ve spent about 2 weeks dealing with Jenkins Kia and was pretty much shafted after they realized I had my own financing and they would not be able to add the insane fees they screw people over with. After being asked to come in many times, I called to make sure the vehicle was on the lot and we could agree on the price I was asking for it and was told yes to both. Show up and the vehicle isn’t there and they added thousands on to the price of the vehicle. Literally told me one price and when arrived it had went up $4000. Not only that, they bs-ed around while I had my 2 children with me (hints the reason for not wanting to go unless the vehicle was there and a price was set). Extremely unprofessional and a huge waste of time. Zero customer service. The worst experience I have ever had with any dealership! Would not recommend them to anyone, ever!

I now live in Tallahassee. Service was able to schedule me in and get the software update completed within an hour of arriving at the dealership while I was in Gainesville. The appointment scheduler went 'above and beyond' to work me in and was very patient and kind.

Kristan was my service advisor and did a wonderful job expediting the service. She was very positive and facilitating and always had a smile on her face. She is a 'keeper':)!

Jenkins Kia is great! I appreciate the dealership even more since I no longer live in Gainesville! Keep up the good work!

Nigale was with it! I️ came knowing exactly what I️ wanted and he showed me that even though the truck I wanted was an hour away, he ACTUALLY had the truck I️ wanted. Made the process smooth and quick. Wouldn’t wanna miss out on him next time! Scotty made sure my numbers were correct. What an amazing experience!

I’ve had my fair share of terrible buying experiences, and with total honesty and confidence, I can say my purchase with Brian is by far the best experience I’ve ever had, and I will be buying my future cars with him! I arrived at the dealership having an idea of what I wanted, but was hesitant and unsure of what exactly I wanted to do. I let Brian know the most important things that I’d like to find in a vehicle, and he not only found my dream car with more than I could ever imagine, he made the entire experience smooth and easy while also never making me feel pressured to buy! He went above and beyond to make the experience feel catered to me and I left more than satisfied! If you’re ever unsure about where to go for your next car purchase, I highly recommend meeting with Brian and you won’t be disappointed!

Paid $140 diagnosis for key stuck in ignition. Was told repairs would be $1,000. Supply chain issues with parts. Then they tried to charge a second diagnosis fee and the $1,000 didn’t fix it. Diagnosis was wrong but no refund of that charge. Told me to replace battery. Still not fixed. No refund for battery. Another $800 and supposedly fixed now. Repair department left keys with sales for evening pickup. Sales ha no idea where keys were. Still don’t have vehicle back after weeks. Do not go here!

The sales team listened to what I wanted. They exceeded my expectations. I highly recommend Jenkins Kia. It saddens me to edit this post from 2 years ago to post the sales manager at Jenkins is very disrespectful and dishonest. He tried to sale me a 2022 Kia Rio for $ 25,000. I know this is. Poor reflection of Mr. Jenkins the owner. Nonetheless, the current sale manger is very dishonest and rude.

Teddie was very helpful and eager to listen to my offer despite of spending the entire morning at Jenkins, going back and forth between several different models and trims. He went above and beyond for making sure that I got exactly what I needed, and with no waiting period despite of the fact that COVID-19 really disrupted the supply chains for new and used cars. Thanks to him and Tammy, I am not a happy and proud owner of a new Kia!

Great service and surprisingly quick. Great coffee and snacks served as well plus rental cars at discounted rates if needed. People very nice