Jimmy Nichols Towing & Repair, LLC, Fort Walton Beach FL

Jimmy was friendly and very helpful. He towed my motorcycle no problem and at a very fair price.

Jimmy took good care of my car. He has a flatbed truck, so there was no concern about possible damage to the transmission while towing by car over 15 miles

Jimmy Nichols Towing is my new recommendation, after they responded as quickly as they were able to, when I needed to retrieve my Car, from outside the fence of another (shall not name, but starts with a "B") Towing company, wrongly, and improperly, removed from my Driveway, and were difficult about returning it. (I would not recommend them, since the young man is extremely disrespectful, especially to a disabled person.)
Anyway, I'm extremely grateful, to the folks, at Jimmy Nichols Towing.

I had to use Jimmy's twice due to some electrical issues with my vehicle. Charles was the driver both times, and provided great service!

I spoke with the female running the office twice, once in person and once over the phone. I don't understand how a business can stay in business with such a bitter, vile, ugly public "face".

Do yourself a favor and go elsewhere for help with your vehicle.

ETA: Actually you were such a witch to my husband the first visit, he came to get me to handle the transaction. You were so rude on the day I called to have a rollback dispatched, I placed the call on speaker so everyone around could hear. Today (August 30 2023) your husband called and asked about the review. He didn't speak to me. He spoke to my husband and made excuses for you, stating you are a Yankee and that's just how you are. Be better. Do better.

The office personnel is the least professional person I've ever come across. How this business has managed to stay in business is beyond me. I highly recommend training in interpersonal skills to this female.

I called and the person answering was immediately rude. Very, very unprofessional. Mind-blowingly so. And she wouldn't stop. She was still vomiting rudeness as I hung up, she wouldn't let me off the phone in a cordial manner. I would expect a small business to understand customer service is vital to their success. I am shocked they are able to sustain a business.
***UPDATE***
I do not have these people confused with anyone else. These are most certainly the people I spoke with and have a history of poor service per their reviews.

Worst towing company no south hospitality

Worst person people that work there big lazy

By far the best in town! They were quick, efficient and got me to my service department safely. Great driver! Highly recommend and they will be the ones I use from now on!

They were so kind I even got a lesson in car care, so that was super awesome and helpful. I will be recommending them for sure!

Very quick to pick me up off the side of the road, kind and courteous, very time efficient and professional! 10 out of 10 recommend! Will be calling again! Thank you for making it so painless in such a hectic manor.

Jimmy Nichols was a great service. I needed my car towed and he arrived quickly.they were able to get my car to an auto shop quickly. I highly recommend Jimmy Nichols Towing if you need your car towed!

No one likes to get their car towed- it’s not something you look forward to. So, when you’re already not in the best mood it can make it hard to be happy with service. Jimmy Nichols Towing is the exception- they are absolutely wonderful to work with!

We had to get a tow for our car that broke down in the evening. We called them and they picked up the phone right away. Because it was after hours, they said it might be better to wait until morning to get a tow. They said it would be more expensive and take longer for an after hours tow. We were concerned about leaving our car overnight. After they talked to us, they reassured us that we had the car in a relatively safe spot to leave overnight and they could come get it first thing in the morning. True to their word, we called them first thing and they towed the car to our house in town for a very reasonable rate. The driver of the tow truck was extremely professional and an amazing driver. We felt like he cared about the car and he was friendly too.

I would recommend them to anyone who needs a tow in town.

Awesome experience. Stuck on base after triple a denied service to help me. Jimmy came up, even checked out the problem with my car and mentioned a way that could help fix it to the people at the shop. Great service, definitely will call again if I need help!