Jonathan Kaplan, MD, Delray Beach FL

A colonoscopy is never a fun experience.
I have had several in my life and just completed the first one with Dr Kaplan and the team at the Delray Outpatient Center.
Blown away by a totally professional and caring experience.
Everybody involved from the office staff, the RNs, the anesthesiologists and last but not least Dr Kaplan were efficient yet calm and caring.
I am in no hurry to have another gastro procedure, but when I do, this is the place!

Dr. Kaplan answered my question concerning a drug needed for reflux. And helped me make the right decision to benefit my care.

Unfortunately, I had a horrible experience with Dr Kaplan. His lack of concern, compassion, communication and care was really unbelievable. I went in for a routine colonoscopy as healthy as possible and woke up in extreme pain. He dismissed my pain and told me it was cramps. When the pains worsened that evening and I couldn’t walk or stand, I knew he was wrong. The doctor on call took hours to respond and told me there was nothing he could do. It took Dr Kaplan 10 days to finally send me for my first catscan to find out I had an 11 cm hematoma on my inner abdomen that he says was probably caused by the scope he used which may have caused a slight tear of my colon from my abdomen. It took over 4 months for the pain to subside and for me to return to normal activity. Five months later, I am not even certain the hematoma is completely gone. I had internal bleeding and am very lucky it stopped when it did.
I was assured I would not be responsible for any subsequent X-rays, bloodwork or catscans that were a result of this situation. But in the end, I was told although this was a consequence of my colonoscopy, I was fully responsible to pay all the bills.
It was very difficult ever getting a hold of him or his office staff. I would need to leave multiple messages before anyone responded. Truly very upsetting experience physically and emotionally and I hope no one else ever has to go through what I did.

Dr Kaplan is excellent, had a colonoscopy about a month ago, all went well and he communicates all findings in a personable concise manner.

Taking time to fully understand what's happening and providing thoughtful feedback as well as treatment approach.

Pleasant and friendly staff and Doctor. They listened and showed concern for me as a patient

The office staff level of customer service is above expectations.
Dr Kaplan is an amazing physician, that cares about us extremely well

When I went for my colonoscopy to Dr. Kaplan 's office I was terrified. However his staff was caring and professional and they put me at ease. Dr. Kaplan was awesome and gentle,
His entire operation is top of the line,

As far as I'm concerned everything is the best service. Been coming to that office for many years.

From the moment I walked through the door, everybody was kind courteous and very professional, also they made sure I understood everything very clearly before I left the office, with detailed instructions on how to proceed forward

Have had several colonoscopys over the yrs done by dr kaplan.
Plus face to face in office
Very oraganized patient listened and listened to me
Trust him and his staff care for me

Dr. Kaplan is a kind and caring physician. He takes time to listen and explain. I never feel rushed. Patrona, his assistant, always calls back and is very supportive too. It’s a pleasure to deal with this office.