Just4Birds, Valrico FL

Great service Blake was very helpful and informed about the birds. I recommend coming here. They are fully stocked

So helpful! This is my favorite store for my parakeet supplies. Just bought the perfect cage and toys!

Always love coming in here! We can find everything we need for our birds and the staff is always helpful and friendly!

They want to sell you a giant carrier to come into the store with your bird (too big for a carrier) and doesn’t fly. Unfriendly and definitely lost a customer that would have been returning if given great customer service. Drove 30 miles to browse and possible add someone to my flock but was turned away. How can you put a 30 year old macaw into a carrier with a 3ft tail lol

After driving 35 miles to this store with my rescue Macaw, who has a large wing span and 2 foot tail span and can not be put in a cage also due to trauma and can not be placed in any kind of cage, I was forced to drive 25 min.to another bird store to purchase a Java tree, food and new toys for my new boy. If they had put this on their Web page I wouldn't have driven there but they printed it on a piece of paper and placed it on the inside of their door. Good grief.

I'm normally a strong supporter for small businesses. I will state that my husband and I used to be a frequent customers at Just4Birds. We considered ourselves loyal customers. Being a specialty store, they had everything a bird owner needed from toys, food grooming and boarding.

However, our last experience left much to be desired. We normally board Momo (Sun Conure) with Just4Birds when we go off on vacation because we considered them professionals. This last time, we boarded Momo for nine days. When we picked him up he was a bit shy but we didn't think much of it. The employee, told us that he was a good bird during his stay. As per usual, we got him a toy, some treats, and checked out.

When we got home, he was unable to fly and became worried since his wings are not clipped and is trained to fly on command. After further inspection, we noticed he had an injury on his right wing (missing primary feathers). We attempted to contact the store but there was no answer. As a precaution, we took him to the vet.

The Vet, stated in their report that Momos feathers (8-10) were missing at the root like there was a traumatic "pull" injury - being stuck in something, or grabbed by something, etc. Needless to say the injury was painful.
Further, she stated that the amount of feathers missing would have been noticeable when cleaning the cage. He was prescribed Meloxicam for the pain and inflammation. Plucking was considered far less likely. As a result of his injury, Momo will be unable to fly for nearly a year.

The following day, I was able to get in contact with the owner, George. He stated that there were no incidents or reports during his stay. And that the only explanation is that he might've gotten scared at night and injured himself. However, no one reported anything abnormal. According to him, boarding services only include changing food / water and cleaning the cage. Birds are never handled. But the question remains, why didn't anyone notice the excessive amount of feathers when cleaning?

We are not asking for much, we just want a simple explanation. Someone should've noticed the amount of feathers when cleaning the cage. We understand accidents happen, we do. But we were never contacted.

My biggest dissolution with the business was the lack of empathy. The business has done nothing to rectify the situation or taken any corrective action.

When we dropped of Momo, he could fly. Now, he'll have to wait for nearly a year before he can attempt to do so.

We're heartbroken.

I have been supporting this small business for over a year. We adopted Momo, a Sun Conure almost a year ago from this location. Momo's wings are unclipped and we have been training him to fly on command.

Most recently, I boarded Momo for a little over a week. During the week, I called to check on Momo and the Owner George answered and assured me everything was "good". When I went to pick Momo up, we again asked if there was any issue and were told that everything was fine.

When we got Momo home, we noticed he could not fly and plopped hard onto ground. Momo was very protective of his right wing and I could not get a good look at what was wrong. Fearing the worst (a broken/fractured wing) we rushed Momo to the Emergency Vet hospital for triage. They informed us that Momo suffered a traumatic pull injury where his primary feathers were forcefully and painfully removed, by either mishandling or being caught in something. The Vet said that sadly, Momo will likely not fly for over a year until his feathers grow back.

I was unable to reach the store by phone that evening, so I called the first thing the next day. George (the owner) answered again. Up until this point, he had been cordial with me since I began supporting his small business. I began to tell him of the condition that we received Momo in after he was boarded at the store. I only wanted to know what had happened to my poor Momo, and if he could shed some light on what may have occurred to rip out all of the feathers. I am a very understanding person, and I know that accidents can happen.

From this point, George turned into a much different person. He became angry and defensive. I asked if anyone noticed such a large amount of full sized feathers laying at the bottom of Momo's cage, as they change the cage liners daily. He said nobody reported anything, and that he could ask his staff. I told him that would be good, and I asked what he planned to do to rectify the situation. George berated me, and said he would not issue any refund, and that the solution going forward would be to not visit his establishments or board my bird there in the future, and he rudely hung up.

I would have never expected such a level of immaturity from a grown man. What I did expect was an apology for Momo and to be assured that he would make every possible effort to find out what happened, why it was not reported, why I was not informed, and lastly, ensure that there is a procedure in place to make sure it never happens again. I think that is what any pet owner would expect, at very least.

It is obvious based on his petulant response to the incident that this place does not care about your bird or what happens to it. To date, I have not received an apology or an explanation for what happened. Be warned.

Went here to adopt a Cockatiel and came back here after my birds buddy had passed away, they were truly so kind and super helpful. Always open, providing all the brands many birds can have and millions of toys. Super helpful when I needed to remove my bird due to me moving

Staff is very helpful and knowledgeable about the birds they sale and the supplies a bird owner needs to maintain and keep your pets happy.

Tremendous bird shop, very friendly staff and super supplied store. A very nice experience. I recommend this store 100%, so if you are thinking of buying a bird, do not hesitate to go to this store. It is only for Birds and they have different kinds of birds. They know everything, even if they have to leave him taking care of them, they have good rates for taking care of the birds. So go through the store and orient yourself with them and I guarantee that they will leave with Bird in hand and delighted.

Very helpful and not pushy at all. Diana took the time to talk about each bird she thought would be best based off my wants (not too loud & affectionate). Gave me a list of birds to research.

If you need anything for a bird.go here! If you want a bird.go here! If you want advice about birds.go here! Just go here and you will be happy you did!

Made over a 2 hr drive to visit Just4Birds based on reading reviews and talking with the owner George (if I remember correctly) via phone before going Well worth the drive as the shop was extremely clean, birds well taken care of n appeared happy. George answered all my questions n more when I informed him what species I was interested in purchasing. I left happily with exactly what I bird I was looking for for months. The bird was reasonably priced and has settled in to his mansion of a cage since getting him a week ago. Will definitely return when/if I decide to get him a buddy or traversing through Valrico. Thank you for being such a responsible bird store owner!

Love coming here to board my birds or get a trim. They're very knowledgeable and care about you and your birds!

Love this store! Our bird was injured at another pet shop after a nail clipping. But this store is amazing! They were careful but firm. Our Cakatoo didn't even scream. Super Impressed! Only place to go for bird grooming.

Wonderful.just Wonderful! So helpful, they love their birds, great prices, so knowledgeable.

This is my one-stop shop for all of our feather babies. The family who owns and runs this business are super friendly, knowledgeable, and an absolute joy to be around. Their grooming services are an added bonus as well. Whether it's toys, food, or maybe even another companion you seek, this is the place to go!

I called them everyday for a week for a particular bird, every time being told they will be in tomorrow. Then finally I receive a message from them letting me know they are finally in. I ask them to hold one for me and I will be there in a few hours. I drive all the way to the store only to be told they are all sold. Be it they never responded back when I asked to hold one, it would have been appreciated if they would have told me they can’t do that, or will only hold for a fee (which I would gladly have done). Probably for the best, since the last bird I bought from them died within a couple of weeks. Very disappointed. Will not be bothering with them for any bird purchases now, will look elsewhere for my bird.