Kenmark Air, Fort Myers FL

They were to be here between 10 and 1. It is now 3: 43 and still not here. Every year service get worst and worst. They blame on the guys that they have to let go or guys leave company. Have new help ever time. Will not use again. My advice would be don't use company. Unless you like being treated bad. Customers don't count to them. Then they get mad at me for telling them to send back what was paid for. And cancel today and we are done with there company. Been waiting all day and is 4: 25. Shame on this company. We matter to.

My Ac went out on Easter Sunday, I did not want to call for service on a Sunday, and especially on Easter Sunday. I did call on Monday and they asked if it was an emergency. I said not really, it was good weather. So they set me up for Tue
Kevin and Tyler showed up on time and actually scolded me for not calling on Sunday. He said 24/7 means 24/7. Both gentlemen were professional and gracious
Thank you Kevin & Tyler you were a blessing to me today.

They quoted me $1200.00 to $1400.00 for a repair I got done to my A/C system for $169.00! They never seem to have heard the expression “ if it ain’t broke don’t fix it! ” The technician called me an “A-hole” when I told him I was getting another quote!

I had the best experience at kenmark air. This lady named Dolly was so kind and friendly and she helped me when I needed a new unit. I would come back again and recommend them ever time.

Be very careful, buyer beware. I have been using Kenmark for years for all my needs with annual services for clean and check. This week they tried to sell me a new unit when called out for service. They installed this unit in the summer of 2014 with a 10 year warranty. They claimed it was fried due to a power surge and not covered under warranty. Long story, so to short.took another company all of 5 mins to get it running service cost $180 versus the $4900 Kenmark wanted for new unit! SCAMMERS

Stay far away from Kenmark air. They are scam artists. When our blower motor went on our 15 yr old unit, we decided to install a new one to be safe. Kenmarks incorrect unit choice for our square footage caused the A/C to break 4 times in 9 yrs with a total of $2500 in labor only! Parts under warranty. Charged us for 6 lbs of feon. How did we lose that much freon? Three months air still cold. If we lost that much freon we would have a major leak and air is still cold after 3 months. They installed a 2.5 ton A/C with 3 ton air handling unit in our 950 sf condo! Unit has very short and frequent cycles and was very loud! Then tried to sell us a new unit for a "good deal" but only if done in next few days because they said unit may break again! Stay away! Would give zero stars if I could!

Highly unreliable company our most recent experience involved them replacing a blower motor on a less than year old unit that they managed to not only install the wrong motor replacing the original 1/2hp motor with a 1/4 hp one that wasn't up to the task but then tried to claim the problem was our duct work which they would repair for $$ as well as trying to charge us for the motor they wrongly installed in place of the 1/2 hp one it originally came with per the warranty coverage and since being confronted about this we have been unable to get an answer from them we just keep getting the same we will have to get the manager to get back to you line and getting hung up on don't waist your time with them they will scam you out of every penny they think they can get from you

Scam artists and sales man that try and back you in a corner more than AC repair. Highly advise getting services else where. All there 5 star reviews are from over a year ago. Seems like they’ve gone down hill

I didn’t think anybody could be worse than Sandusky Services but I have been proven wrong. I’m going on a week and a half without air. I had Sandusky Services install a new AC that took over 3 weeks to work right. Still have the hole in my garage ceiling from the installer falling through. My unit is 3 years old and quit working. Found out Sandusky sold to Kenmark Air. Also found out Sandusky was the Mark of Kenmark Air. Called them up on a Monday morning and was told they would have someone out between 10-11. I had someone to meet them and when they hadn’t showed by 1: 00, I called back and was told they were running behind and would be there within the hour. At 4: 15 I called back and the person I talked to after being bounced around said they didn’t even have me on the schedule. After pitching a fit they said someone would come out. At 5: 30 the tech shows up and just as we started talking he gets a phone call and stands in my drive for 20 minutes on the phone. He then goes up in the attic for 10 minutes only to go back out in the drive and talk another 20 minutes on his phone. He then tells me I need a TXV valve that’s under warranty but it’ll cost $850 for labor. After he left another Kenmark tech showed up to look at my AC and also told me I needed a TXV valve. I called the office the next morning upset about the price and was told that it would be much cheaper but that I needed to talk to one of the owner’s sons. But they wouldn’t be back for two days. I finally got ahold of Bradley and was told he knew nothing about it but apologized and said he would take care of it personally and the cost to change out a TXV valve was $300 (not$850). When I got in from work they had told my son that it wasn’t the valve but a leak in my condenser and that would cost $700 for labor with the part being under warranty. I agreed to go ahead with it and they were supposed to install it on Friday. Here it is 10: 00 Tuesday night and still have no air. Just another promise for tomorrow. When they canceled today they reminded me again about how my part was setting right there in front of them in the office. I asked about me getting someone else to install it and was told I couldn’t because they have to do the warranty work. I read a lot of 5 star reviews but they all seemed to be at least a year old. Most of what I seen in the last year have been 1 star. The only reason I’m giving them one star is because there wasn’t anything less.

I entered into a service agreement Kenmark AC and the company has not performed to the terms of our agreement and misrepresented the need for replacement parts and claimed that the equipment was out of its warranty term when it was not. They then represented that the replacement parts and labor would be approximately $2,800 when they should have been covered by the manufactures warranty. I had the work performed by another more trustworthy and reliable firm who honored the manufactures warranty and only charged me $450 for the labor to install.

Had my six month chechup scheduled for between 11 am and 1 pm no call and no body showed up. Called kenmark they told me tech was 2 hrs.behind would be over around 3 pm still no show its 4: 30 pm haven't seen anyone and no call. Had other issues with kenmark wouldn't ever recommend or use them again. If you need someone to do A. C.work get anyone else.

Very disappointed with Kenmark Air. No one answering the phone the Saturday of Labor weekend and no emergency number to call. Even though they advertise 24/7. I am 87 years old and need A/C. What am I supposed to do, wait until Tues?

So. Kenmark serviced my condo for “maintenance” every 6 months as the previous owner prepaid for this prior to my purchase. AC stopped blowing cold air, called them to come out and the tech states he filled our unit with 8 pounds of Freon at 98 dollars a pound for total of 800 dollars. He then proceeds to bait and switch by stating our coil was leaking and needed replaced for 2300 dollars more or we could replace the whole system for 6000 dollars. Kindly told him where to go and to get out. Called a more reputable company we used previously and they arrived 2 hours after a Kenmark left and said no leeks, system is fine, was probably low on Freon and that’s it.beware of this company.

Have a quote. Of $ 600 to replace duct work 2 pieces of 6 ft and 12 ft and to fabracte a cover for my ac the tech cam out and said you don't need a cover that will save you a couple hundred dollars replace the 2 pieces of duct and still charge me $498 I called them they said we had to go buy the duct work your an ac company and you don't have duct on your truck really you serviced my ac 6 months ago with the bad duct on my ac never said a word and charged me for that if is was bad why did you not tell that 6 months ago plain and simple rip off never using them again

I love Kenmark very professional place i would definitely recommend them to all my friends. I would definitely ask for Joel very nice guy and knows what he is doing.

We have used Kenmark Air for several years. Fair pricing, prompt service and excellent technicians.

We contacted many air conditioning companies and decided to go with Kenmark Air. After we paid the deposit my wife was contacted by the owner to state that they had severely under quoted the job and that it would be an additional 1400 to install the system. The sales rep came out to our house twice and looked into our attic. I’m not sure how this could have been misquoted when the reason they dropped their price was to beat the competition. Honestly this sounds like bait and switch. Also, the owner gave my wife an attitude when he explained all this when she did nothing wrong but try to be his customer. I’m giving two stars because our sales rep was very nice and knowledgeable.

Installed new Carrier A/C unit. Techs very knowledgeable and efficient. Explained everything well. Job well done.

Kenmark Air has a call service that is available 24 hours per day if you have problems with your air conditioning and they will send a technician to your home. If you want excellent service choose Kenmark Air

Kenmark Air did a excellent job of providing service. Angel was awesome. I have been with Kenmark for 5 years.