Key Auto Repair LLC, Orlando FL

Last month, I visited Key Auto Car in Orlando to address a coolant and oil leak in my car. My experience was extremely disappointing, characterized by a lack of respect and commitment from their side.

Issues Faced:

• Inadequate Repair: Instead of fixing the coolant and oil leak as requested, the staff created an unnecessary list of replacements, neglecting the primary issue.
• Post-Repair Problems: After the service, I discovered the coolant level was still low. Worse, my car developed several new problems that weren’t present before.
• Poor Customer Service: On returning to discuss these issues, I encountered arrogance and ignorance from the staff. They insisted the original problem remained and demanded additional payment for repairs they initially failed to perform.

Cost and Outcome:
I spent $1,000, expecting a solution, but ended up with a car in a worse state than before. This experience left me with frustration, stress, and a non-functional car.

Conclusion:
I strongly advise against using Key Auto Car’s services. Their approach to customer care and vehicle repair is deeply unsatisfactory. This experience was not just a financial burden, but also an unnecessary addition of stress and inconvenience.

We had an extremely unpleasant experience at this shop. The attendants were incredibly rude and ill-mannered. We took our car in for a repair, but to our surprise, they damaged other parts of the vehicle instead of fixing it. In the end, they charged almost $800 for a service that not only failed to solve the initial problem but also caused additional damages to the car. Communication was virtually non-existent, and the rude behavior of the staff only made matters worse. I definitely do not recommend this establishment.

The reviews on Google are a bit inflated.

It took them twice as long as they said to repair my car. Also, I had to keep calling as they never called with updates. They replaced a part in my car without my consent.when they finally told me my car was ready, I came to pick it up and it was still on the lift. They threw all my personal items in my trunk and broke some trunk clips as well.lastly, they could not 100% diagnose the sound that was coming from my car and still charged me full price!

They will take their time and in the end will let u know they only did 2/3 the job and couldn't figure out the rest.

FYI: Later, I took my car to the dealership, the dealer fixed the problem 50% less than the price this place charged me.

Hands down the best and honest in Central Florida. Mo has fix cars for me that dealership turned away. I highly recommend him and his shop.

This auto shop is no good. Woody at this shop is very rude and he speaks over customers and has a combative attitude. He told me to come pick up my vehicle and the mechanic hadn't even fixed it. I could have lost my life because of his mistake, Please don't go this shop. Avoid yourself trouble and take your business elsewhere.

I drove from South Dakota to visit my sister in Orlando without the AC working (horrible, lol) but my brother in law recommended me this shop because he takes his car there. Well, I was a bit hesitant in the beginning but really needed my issue checked out. I took it in Moe ran a diagnostic and I received a call back the next day from Moe telling me my compressor was weak and that my discharge hose was bad. They immediately took care of it and called the next day to pick up the car. Everything was fine, car AC blowing cold air like it should. They even told me about a brake noise issue I have that I will address later sometime. All in all good experience with this Shop.

Mo fixed my 2016 Ford Explorer A/C compressor way cheaper than any estimates I had received. He got my vehicle fixed and I saved alot of money! Highly recommended for any mechanical services. Thanks Mo!

Family owned and operated
Great pricing, amazing customer service
Good mechanics which is hard to come by these days

Can some one reach out who is a good contact for this location. The branch Manager at this location was talked to several times using Family Dollar parking lot to store his cars waiting to he worked on. He seems not hear or listens.

If you own a GMC vehicle you should consider putting it in the hands of this mechanic, he is the most qualified in all of Florida.
If you have GMC car you have to consider bringing your car to him, because hi is the best mechanic of gmc family in Florida.

Tried hustling me 1600 for a radiator fix, doesn’t cost near that to replace radiator and hoses lol

Been coming here for years, great service, very friendly and helpful, always willing to work with us 10/10 would recommend.

Best place i have ever been to
They work with me and everyone very honest place to have your car worked on

I go here alot for my services all I can say is 5 star service. If you go in look for MO he will make sure your vehicle is at 100% and will not try to rip you off like other places.