LA Fitness, Lutz FL

Bad service, always out of soap & toilet paper, never saw anyone wiping down equipment plus the solution they had to wipe down equipment was useless. I cancelled my membership, now very happy at Crunch.

My experience can be summarized in one word.name? - SHARON.
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Hope I spelled that right. She is the club opener. I am part of the 5am crew and frankly just visiting here during thanksgiving holiday. As an early bird I can appreciate someone who is on time and welcoming at such early hours.
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I've never really had a "good" experience at an LA Fitness and I know plenty on how to operate a gym as I managed health clubs and been in the industry for over 10 years.
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It's always true that your experience is dependent on who is working the front line. Sharon made the difference. Took care of my guest pass, pointed where everything was.learned my name.even checked in to see how my Thanksgiving was. 5 stars only because of her.
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Besides that.the club has plenty of equipment. Racket sports, basketball, classes, sauna.etc etc. Gym is a gym.equipment is equipment but the staff varies and Sharon is a great staff member.

Thinking about returning to La Fitness so I stopped in to check this one out. It’s gross! How this place has 4 stars I do not know. It looks like they never clean it. DISGUSTING!

The staffs never greeting guests. They were busy to talk and chat with each other. Very bad service and have a bad experience at the club.

Super grungy bathroom and shower area (not locker room), like, floor to ceiling needs a deep clean, which is the most important thing to me.the pool area was decently clean.sauna is great. Overall facility is fine. Has less equipment then my primary LA club. Super nice staff. Tons of parking. Never waiting to use anything

They don’t clean the machines. And some of the most commonly used are frequently broken and unusable.

Good gym. Men’s rooms always clean. Just have to know the right hours to go at. After 5: 30 gets pretty busy

I run 3 days a week and the temperature is always 85. The staff say they dont know why it's so hot, that the ac is on. 85 degrees at 5: 15 am! I've got months and months of these runs on Garmin, it's not a one time thing. Please turn on the ac.

Awesome gym, great staff. Wish the people there weren't the judgemental type but if you can ignore the snobs, great place.

Love the classes like yoga, zumba, and bodywork. The place seems clean and there are enough equipments even when it's crowded.

The classes are great! The teachers have always been very accommodating and nice. The layout is ok and amenities are great! I wish the staff was a little nicer to up front.

If I could rate negative I would. Even after your membership ends they harass you to renew. Even after writing them to say no additional contact, they continue phone calls and emails breaking federal law.

My wife and I have been working out in this Gym for over 7 years - neither of us have ever had a problem with the staff or equipment - it's clean, they have a good selection equipment, the staff is friendly and helpful. Sure at 6 or 7 in the evening it's busy, but them all gyms are busy at these hours - still we seldom have to wait long for equipment. In our case it's been a good value for the money and we are satisfied members.

So I received a call from Eddie at my local LA Fitness at the crack of dawn this am about a payment to an account that I do not have. I was trying to explain to him that my son works out with them when he hung up on me! I called back and said that he hung up on me and he said "Oh I thought we were done" This guy has no customer service skills what so ever! I did call my son who said that he cancelled his CC due to losing it! When I called Eddie back I told him again that my son has an account with them, and all he said to me was "Do you wanna pay his bill? " This guy should not interact with people! My son is at the gym pretty much everyday! His new CC came in the mail yesterday! Seriously!

One of the newest and yet always lacking. Equipment needs maintenance and repair, no exercise balls, and wifi has not worked for a month. Needs a managment change

They shut down the hot water indiscriminately. Not even apologizing for the inconvenience. They regularly shut down the sauna or swimming pool anytime they want. They should clearly specify that when signing people in. Guys be aware of that before SIGNING IN.

Bathrooms and some of the equipment need to be upgraded as well as the Jacuzzi but other than that pretty cool workout environment.

I went today to start a 2 week trial pass by LA fitness and was told I could only use it for one week, that really it should be one day and then questioned me as to why do I need the 2 weeks? Mark the sales person was extremely rude and unprofessional, If the pass said it was a 15min walkthrough then that’s what I would expect but it didn’t. LA fitness should change their pass policy to Marks philosophy my way or the highway! There’s no shortage in gym options, I suggest to look elsewhere.

It's great that they have a pool, basketball, and racket ball. It is really frustrating that the free weights always seem to be missing and there aren't enough of them during peak times. There are a ton of cardio options separate from the weights which is nice too.

Nice clean, pool, basketball court, a lot of cardio and weights, nice spin studio, and racquetball courts.