Lady lake Professional Grooming

I just popped in to see if they would cut and dremel my rescue, Emmie. They did a great job! Emmie didn't whine, and her nails look much better! Thank you!

Horrible experience. Overpriced. No communication. Left cuts and sores on my dog.

I regularly brush my dog and had brushed him really well prior to his most recent grooming appointment to ensure there was no matting. He spends a lot of his time outside, playing with kids, and roaming my parents’ farm. He is an indoor dog, but enjoys the time outside as well.

I brought him in December and dropped him off at 8 am. There was no communication throughout the day until I got a call at 3: 20 stating that he would be done in 20 minutes and “we close soon after”. This was an odd comment, especially with no communication throughout the day. I went to the salon to pick him up and was told he was $260! I asked why and the receptionist said she didn’t know and called the groomer from the back. The groomer repeatedly said what? Looking at the receptionist. I finally asked why is he $260? She told me that due to “matting” he was $60 more. The receptionist then asked if I wanted to tip, without even allowing me to see my dog.

Appalled, I paid, including a tip. On my way home, I noticed that he was bleeding on his leg. Upon getting him home, I noticed several spots of bleeding, to the point where I had to wrap his leg due to his injuries.

I was so upset that they had injured him, and with them being unprofessional and informing me that they were “closing soon” during my phone call, I decided to wait to call.

The next morning I called and asked how much a groom for a collie would be and was told it starts at $100. She reported if they are matted, they may be more. Completely understandable, however 2.5 times a normal groom is not. I asked to speak to the owner or a manager and was told that she was not there but would be on Monday. I asked for the owner’s name and was told “umm… Jackie. ”

I called on Monday and was told that Jackie was not there but should be there later this week, stating that she had grooming appointments.

I called back on Tuesday and Jackie was there. I informed her of the situation and she stated that my dog was not charged this amount due to matting but because of his undercoat. Most people know that many long coat dogs have an undercoat, you would think a groomer would as well. She reported that the groomer had to cancel her other appointments due to my dog’s undercoat and this is what the charge was for.

I informed her of the lack of communication and being told that he would be ready in 20 minutes and closing soon after. She reported some people will go out of the area or shopping and they wanted to make sure he was picked up on time. I let her know of the situation in regards to picking him up and asking why he was so much and the receptionist not saying anything. She then asked, was she black? I also informed her of the lack of communication throughout the day, not limited to the additional cost. I also informed her of the bleeding and she requested that I text her pictures.

I sent her pictures via phone at 1230 pm and she did not reply throughout the day. The next day I called to verify she received the pictures. When I informed her who I was that was calling, her response was “ok. ” I asked if she received the photos, to which she replied “those aren’t cuts, those are spots where we had to brush him so hard. Luckily he is a good boy and he didn’t mind. ”

I was blown away by her stating this, admitting fault that her groomers had brushed so hard to leave visible sores and bleeding on my dog. She stated that she could offer me a free bath and brush “when he heals in about a week”. I informed her that I would not be doing this, informing her that I do not trust my dog to be in the care of her groomers or business. She informed me that she cannot “eat the cost of the grooming. ”

I was not requesting a refund, but some compensation would have been appreciated due to lack of communication, unprofessionalism, the cost, and most importantly injuring my dog.

I would not recommend this grooming to anyone.

When we first went, Morgan groomed our pooch and did a GREAT job. Loved her. We actually went here because our niece brought her white collie here and Morgan was his groomer. Our 3rd follow up, we had Destiny. She was also great. Then the last visit we find out Morgan is gone and a new girl groomed our dog. She doused our pooch in so much perfume “I” was gagging and I had to rebath her. She has also non stopped biting herself. Causing bald spots. I did call & was asked to bring her back in but after my niece sent pictures of her recently groomed collie, I will never go back. Poor thing has SEVERAL areas that are bleeding due to harsh brushing (they told her) meaning his fur was yanked out. A complaint was sent with the pictures to the owner Jackie per her request & she’s yet to respond. So like Morgan, we’re “out”!

Great service and friendly staff and the cost for services are reasonable My dog seems to like going here too! Highly recommended.

Best shop around! Wouldn’t take my babies anywhere else. They truly know what they’re doing.

They are so great. Very nice staff helpful friendly and do a wonderful job. Floki says thank you for making me look handsome

First time we took our dog as we recently moved into the area. They did a fantastic job doing her hair cut and clipping her nails. Would definitely recommend and have already made her next appointment.