Lehman Genesis, Miami Gardens FL

Norielqui was a great salesperson. The entire Lehman genesis staff was a great helping hand when getting my gv70.

The car buying process was pretty seamless (2023 GV70). Things went downhill when I brought my SUV in for its first oil change and a few days later noticed an oil leak. When I called to make an appt to have them fix the leak that they caused I was told “Next available appt is 4 weeks out…we are overbooked and under staffed! ” THEN the AWD light came (less than 5k miles) …. It took two months of my SUV being in the shop, countless calls and conversations with corporate, unanswered calls from the service department to finally get my SUV fixed. When corporate got involved they even had issues getting returned calls from the service department. Imagine paying 2 months worth of car payments to ride around in a loaner car…not another GV70 or anything equivalent it was an Elantra.
**also noticed one of my tires looks like they were switched out. My car has less than 9k miles.and when I brought my car in all my tires were in great condition! *

Every worker I’ve been with here is super slow and their deals are horrible king genesis is way better. These people don’t know how to do their job

Excellent Customer Service from Roxy, Service Department and Jason, The Sales Manager. They both made my Experience at LEHMAN GENESIS welcoming.

I have a 2022 GV70 which was brought in on 11/1 for regular maintenance on and new brakes, upon arrival I was told there was a recall on the fuel pump I informed them that my ac was also not working. Here it is 11/15 I still have not received my car nor are they able to provide a loaner no communication from them until yesterday because I came in inquiring about my car on Monday. Terrible service No consideration for the customer who’s spending their money

I wanted to share my recent experience with the service department today. My current vehicle check engine light came on and brought the vehicle in due to light, however was told by the service advisor that it will take about 7 to 10 business days for diagnostic and they also do not have any loaner vehicles to provide, how could that be if I purchase genesis vehicle and its one of the services they provide as their valet service, very disappointed in the service today.

***An update. Reached via email and phone call, no response to date to either, very disappointed on the treatment. *****

I can’t speak for all but my salesman was one of the best. Just ask for Jonathan! He will take care of you from start to finish. My 2023 GV70 had a few scratches he made the appt immediately as soon as purchase to have the vehicle painted. He even scheduled my next oil change. We dod have a lil issue with the mobile app. He answered every call / text until the issue was resolved. He will not leave you hanging after the purchase. I was already pre-approved. You know dealers don’t really like that. However, Jonathan promised that he would be there. That’s what he did! JUST ASK FOR JONATHAN you won’t be disappointed……. Tell him Tyra sent you.

I am writing this review for my mother who recently had the pleasure of working with Gregory Major at Lehman Hyundai Genesis, and I am truly grateful for my salesman's exceptional service.

The environment at the dealership was friendly from the moment she stepped in, and her salesman, Gregory Major, made the process of buying a car easy and straightforward.

His honesty and openness throughout the transaction were incredibly refreshing and fostered a level of trust that is sometimes difficult to find when purchasing a car.

She is now the happy owner of a Hyundai Tucson, and she couldn't be happier with her decision, thanks to Gregory Major. She highly recommends contacting him at Lehman Hyundai if you want an excellent car-buying experience. His commitment to providing excellent customer service establishes a benchmark for others to meet.

Purchased my Genesis from Lehman and Sabrina Little helped me. She was very patient and got me to the price I wanted to be on a lease. Looking for a sales person to work hard to get your deal done ask for Sabrina

I am writing this review for my mother who recently had the pleasure of working with Gregory Major at Lehman Hyundai Genesis when purchasing my new Genesis G70, and the experience was nothing short of exceptional.

From the moment she stepped onto the lot, Gregory Major stood out with his genuine enthusiasm and knowledge about the Genesis lineup. He took the time to understand her needs and preferences, ensuring that every feature and aspect of the G70 was tailored to her liking.

His professionalism and attention to detail were evident throughout the entire process. Gregory Major went above and beyond to explain the vehicle's advanced technology, safety features, and performance capabilities. His passion for the Genesis brand was contagious, and it made the car-buying experience enjoyable and informative.

What truly impressed her was Gregory Major’s transparency and honesty. He made her feel confident and well-informed in her decision-making.

The level of customer service she received from Gregory Major was unparalleled. He not only delivered a seamless and efficient buying process but also followed up after the purchase to ensure everything was to her satisfaction. It's evident that he values the customer relationship beyond just making a sale.

She highly recommends Gregory Major to anyone in the market for a Genesis vehicle. His dedication, knowledge, and commitment to customer satisfaction set him apart in the world of car sales. Thanks to Gregory Major, She is now the proud owner of a Genesis G70 and couldn't be happier with her decision.

Kudos to Gregory Major and the team at Lehman Hyundai Gensis for making her car-buying experience truly exceptional.

Mr Autunno was extremely professional and pleasant to conduct business with. He was both fair and transparent. Mr Autunno knew everything there was to know about the vehicle and offered valuable advice. Excellent!

Very happy and pleased on my experience at Lehman genesis sales person Jose went above and beyond for my boyfriends genesis to make it happen I highly recommend this dealership and will be speaking about with my family and friends, manager jason was very professional and kind this dealership really does make things happen.

BEWARE! Went to the dealership to payoff my lease today. The dealership tried charging additional fees not in the lease contract, per federal law that is illegal and there are tons of attorneys that sue to recover those fees online. Stay away from this dealership and all that charge anything not in your contact! Photos of the people i delt with, who were highly disrespectful and unprofessional are attached. This dealership is shady!

Great experience leasing a vehicle from Lehman Genesis. Was treated very well by my salesman Jose! Would definitely come again!

Service department is a clown show. I've called 2x to schedule an appointment and they can't pick up the phone. They offer a callback but never do. I asked for the service manager Henry to call me. He's no better never called back. Customer service is the worst. Since writing this the person who answers the reviews NEELA contacted me by email. So unprofessional. Extremely sassy and had to get the last word. These people are monsterous buffoons.

I'm not one to leave reviews, but feel compelled after having a nightmare of a customer experience purchasing a Genesis with this dealership. I can concur with the review below that once this dealership get's your money, they cut off all communication. I was erroneously charged an additional $5k on top of the full purchase price of my vehicle. When trying to get in touch with a finance team member to review and get my money back, it was nearly impossible. I had to go back to the dealership to get a hold of someone. To date, the funds have not been returned to me and have to go through the process of disputing with my bank. I was also sold a vehicle that had a patch on the tire. This was not disclosed or communicated to me at all during the sales process. 1 day after purchasing the vehicle, the tire was quickly losing air. When bringing the vehicle to service, they wanted me to pay for the repairs. One day after purchase! It was then after they looked further into it, they informed me the tire was patched up and would replace it for me. Find yourself a better dealership in the area like Rick Case.

They are the worst is responding after the transaction has been completed. Traded in a car that was on lease in which the dealership was to pay off my lease vehicle. Two months later, I'm still being invoiced for my lease vehicle which was supposed to be paid off. I've been calling Lehman for a week and sales rep Anthony keeps telling me they will call me back. No call back and no rectifying the situation. Very unprofessional and not worth dealing with these people. My suggestion is to stay clearly away from Lehman Genesis.

JAMES AND GINO WORKED VERY HARD TO GET THIS DEAL DONE FOR ME. I RECOMMEND THOSE GUYS TO ANYONE BUYING A NEW CAR. GO TO LEHMAN!