Life Storage - Delray Beach

Amanda's customer service was unlike anything else. Definitely the best company I've been with!

The facility is great and the staff is awesome! He helped me sign up and even helped me carry my bag to my unit! You see, when you have employees that are willing to help, you know you are in the right place. -Thank you!

Edgar & Mark, were amazing, their customer service was top notch.
Thank you, keep smiling.

Amanda is the manager of the store and she was very quick in handling my situation in the storage

Got a unit just prior to Thanksgiving & even during the day's rush Andrei was quick & extremely helpful! I highly recommend this storage location over others in the area!

Andrei was wonderful
Very supportive and willing to help you.
Even thought, it was his lunch time, he was with me all the way. Appreciate so much
He deserve the employees of the 2022

Worked with store manager Chris for hurricane ian relief. Handled everything professionally and efficiently.

The manager Andrei is the best thing on it. What a nice guy. Look for him. He gonna find what you need.

Raveen was the best! She got me into a new storage unit quickly and answered the various questions that I had! I highly recommend!

Jennifer was so helpful and patient finding the proper unit for our needs. Overall great experience.

Very satisfied with Jenn service, she very patient and kind helped me find the space I needed.
Muy satisfecha con el servicio de Jenn.

Very welcoming when I came in to make a payment verse the old manager that was in the building very rude and nasty to customers. Misha & chris were very nice and willing to answer any questions and concerns I had very pleasant workers

When I came in to scout out storage spaces Chris helped me out quite a bit, he is very knowledgeable and was patient with answering all my questions. Thank you Chris!

Copied from the letter required to terminate my Rental Agreement (this is just five days after I rented a storage unit) :

Per the terms of the Rental Agreement, I am notifying Store Manager Brittney Watt in writing that I will be vacating Space #6929 on April 9,2022. I will remove the lock and leave the unit in "broom-swept" condition, after which I will take a video as proof.

I will also be bringing in the unopened lock that was placed in the storage unit for a refund of $15.72 ($14.69 for the lock + $1.03 tax). Also per the terms of the Rental Agreement, rule No. 8 states that "Customer shall supply its own lock", so I was unaware that I would be charged for a lock based on the terms of your own contract. There was no mention of this charge anywhere until after I was already charged for it. The email I received on 3/31 @ 11: 46am states that my move-in costs totaled $23.96: Rent $7.50, Admin Fee $15.00, & Taxes $1.46. That is the amount I agreed to pay - I did not agree to a charge of $39.68. If necessary I will dispute this charge with my credit card company - this is called "bait and switch" and it is considered fraud.

I did not appreciate your rude and condescending tone during our phone call on April 4th. Apparently I really annoyed you by leaving a message on Sunday, April 3rd when you were closed. You were also very irritated with me for not knowing where the office was located. After reading all of the negative Yelp reviews about you I understand now that you speak to everyone like this, so I'm not taking it personally. Some people are just miserable human beings and I don't let those people affect me.

There are storage units literally all over PB County - go anywhere but here!

Update: Yanley Crowley told me I could return the lock to any Life Storage for a refund. She also told the BBB that they would issue me a refund. I returned the UNOPENED lock to Nina on 4/09 - as of 4/26 I still haven’t received a refund and they are not responding to my emails. They are the worst company I’ve ever had the misfortune of dealing with.

Amazing customer service! Definitely coming back again. Shout out to Brittany is awesome:)

Britney is very helpful personable and knowledgeable about the business and she helped me tremendously

The customer service is really terrible, currently the supervision in charge of a rude lady and little sense of customer service!

One of the best manger at the 1099 S congress is Patrice Dell very help and awesome to work with