Life Storage - Orlando

Thoughtful team. Very easy to enter and exit whenever I need. Great location close to 408 and Lake Underhill.

Extremely helpful staff. Helped with the ease of transferring my items from one unit to another. Very friendly and knowledgeable. Highly recommended.

This facility switched management AGAIN and when they did so, dumped their old tenant portal and all user information. I had my unit on autopay and that was apparently canceled. Come to find they placed a lien on my unit and were preparing an auction! No letters, no emails, no calls. The only correspondence I’d received was about a new insurance provider.

Then they send me a certified email demanding payment to prevent the auction. On a Sunday when they’re closed. With a due date of the SAME DAY.

I immediately paid the full amount— which was not small— and I had to register for their new portal to do it.

Then i visited the facility only to find they’d taken out my lock and put in their own. Again, no notice.

So they have all my money and then still stole my lock. They could have just put an overlock on. Or you know, called me and I would have handled it.

Absolutely disgusting company. I really hope they haven’t already gotten rid of our property when they gave me zero notice to address the issue.

How is a company going to dump out users from their online portal, stop taking payment, then punish the tenant without EVER contacting them until it’s too late?

Edit: the response below makes it sound like I didn’t bother to call, but I’ve tried calling and emailing and gotten no response. They’re only open during my work hours so I haven’t yet gone by in person.

Update: Tami insists that they tried in vain to contact me. I have no emails from them since October and no missed calls. I use a call screening service so I know they didn’t try. Or if they did, they didn’t leave a message. She is also insisting we have access to the unit but we do not—the lock was changed.

Update:
The manager refunded the fee and restored access to our unit. They also gave me a better rental rate. I’m satisfied with their efforts to resolve the issue.

I would advise other tenants to just keep an eye on your payments and make sure they go through. Document everything.

I secured my unit days before my scheduled move in date knowing the office would be closed on that day. I was assured I would have full access without any difficulties that would require assistance from a staff member to unload a full 26 foot rented truck. Unfortunately for me their words did NOT match their actions. My unit was locked and I was unable to unload my truck. After much difficulty I was able to speak to two different representatives. I believe both tried to help but neither succeeded. I now have to pay an additional day to rent the truck and also pay for assistance to unload the truck. My moving cost has now increased several hundreds of dollars that I cannot afford, did everything to prevent, and was assured that it would not happen. I have been forced to accept the only available option. To somehow find a way to pay the extra $300+ to secure my belongings. Thank you for the $25 credit you provided for my inconvenience. That will really help a lot!
Lesson learned. For future renters, make sure the office is open when you take possession. After hours and on days the office is closed, you might or might not have access. The risk is yours.

Upgraded our storage space because it was at a price that we could reasonably afford. After 3 months… NOT EVEN A FULL YEAR AT THE PRICE WE SIGNED FOR… they increased our rent by $85! Without any notice. How terrible of management to take advantage of customers that way when people are out here struggling every day. Disgusting.

Management's awesome, they are super professional, took me off of autopay no trouble. But the company litterally doubled my rent, so that's a no-go. I'm now paying $200 for a 5×10.

The signup process was very quick and easy! David and Michael are very professional and went out of their way to assist me with my storage unit. The storage units here are also very clean and the whole place is maintained well! If you are looking to rent a unit, rent it here!

I have used only life storage formally security self storage for 10 years off and on. Always the best and lowest prices. And the first month free on some units.

Great place, clean units and surround areas but more amazing customer service for the manager Mr David very professional and comunicative explaining the contract, the fees and company policy. Recommended already to my family and friends

Michael was great! Thank you for all of your help. Hopefully you get your Wi-Fi password soon

Ms dee sent me to her frien David and said he would take care of me and that's exactly what he did

I worked with Michael Blevins and he was a massive help. Made the process simple and easy. Walked me through everything. Went above and beyond.

I have just met manager Kim at Eastmar location. She is BY FAR the nicest person we have had at this location!

Kim is amazing! We live in OR and have a vacation unit in this storage. The company and Kim have been amazing! Thank you!

This place is absolutely awesome! It's a climate controlled building, They have electricity terminals throughout the building so if you're needing to have electricity periodically your in luck. It's a 24 hour facility so you have access as long as you enter your code! The building looks super new and it's probably the cleanest storage facility I've been in. Management is easygoing and laid back. If you rent here you're definitely getting more than what you would normally get at other places. I am recommending this place to literally everyone that is planning on moving or just looking for a place to store the stuff you don't want to keep in the house but also don't want to throw the stuff out haha. Overall this place is an easy 10/10