Lilly Pulitzer, Tampa FL

I stopped by the store in the Tampa location. It was a Saturday, but only one customer in the store with two sales associates. Neither of the associates greeted me or asked if I needed help. Much too busy help as they were both gushing over the customers dog in a stroller. Too bad wanted to buy some outfits heading to Barbados, heading there for the holidays.

I shop Lily Pulitzer all the time. Unfortunately, I exclusively shop online because the Tampa store has no service. When you walk in the store, no one greets you. You have to get your own dressing room because no one will show you one. You have to get your own sizes because no one checks in. There are always 3-4 people working in the store with no one shopping and it is apparent why. This isn’t an isolated situation either. The last 5 times I have been in there have been exactly the same. Stick to online shopping. This location is a nightmare.

Nice store display. Pretty clothing.
Never received any greeting from employees, and we were in the store a while.

Purchased clothing online. Online said I had until the first week of April to return. Went in today and was told I couldnt return because it was outside the return window even thought my window shows April online…. Then after we weren’t through that hurdle I was told it was only a gift card.

Had a great New Year's Day visit to this location. I.had no idea there was an in-store sale and found three beautiful items and was pleased when I noticed was packed in a reusable tote bag after checking out. I always find the service up and down here and not sure why, Only snafu on this visit is they started a dressing room for me but then put back clothes as I guess I was browsing too long lol. I do admit I am more of a Lilly sale shopper and maybe they cater to full price customers. I did find a jacket I liked but too large and they salesperson offered to see if could locate one through distribution stating it was $5 more to buy that way which I didn't know could be done. I do appreciate the beautiful large dressing rooms and a sales associate did offer to get other sizes for me while I was trying on. Do recommend this store and love being able to try on as find the sizes inconsistent as most clothing lines. I need xl and xxl so that is a challenge with Lilly. I do buy often for my family and usually online but need to try these on more before buying for correct sizing. Given the over 50 percent off sale and the tote I have to give this visit 5 stars.