Lincare, Fort Lauderdale FL

Worst oxygen supplier that might be out there. After 13 months they supplied me portable oxygen co contractor that is degective: with no warranty on batteries and four months if manufacturer warrant.that turns to be 6 weeks of outstanding warranty. Now they refuse to replace it with another POC and want togiveme oxygen tanks instead knowing l cannot handle it medically: the reason it took them 13 months to provide me PO C.
Really bad a d company that cheated on me by supplying defective POC knowingly and now it does not even correct its malpractise

Lincare has always been super helpful to our practice and our patients. The staff is knowledgeable and willing to spend the extra time on the phone helping to solve our patient's problems. Our patients have also been happy with the service they've received from Lincare as well.

HORRIBLE SERVICE, they charge your insurance for equipment you don't have, they hang up on customers, keep you on hold. I've even spoken to their district mngr who's name is Patrick Newkirk to no avail. They know Im stuck with them, so they don't care. Their getting paid regardless is what Ive been told by this company

Horrible service, they lie, don't return calls, Manager won't get on the phone.use a different service, don't put yourself thru this.horrible, horrible service

This is a shady organization. I wish I knew about other choices of providers before I got my CPAP. I’ve been charged “rent” for this machine. No one can tell me how much longer I have to pay “rent” I’ve offered to return the machine and go to another provider since I am “renting” the machine but that offer was declined. They call every month asking if I’m “ready to order supplies I’m entitled to”. When I ask how much the supplies will cost as I have not met my deductible they will not tell me and say “it depends on what your insurance company pays”. Well, I know my insurance company isn’t going to pay anything because my deductible isn’t met. If my insurance companies normal reimbursement rate is $80 then I would be charged $80 but if your insurance company pays $5 then to would only be charged $5. Sound right to you? Perhaps they can order something without knowing the cost but I certainly don’t even if I could. Another example of a Shady business taking advantage of people

Takes weeks to receive supplies and the order is always wrong.
After 4 calls and over a month still have not received correct cpap supplies. I was with American home patient and they were great. 4 orders total with lincare since they took over each with incorrect supplies one-time hold placed on my account that took over a month to resolve. Now my supplies in three orders instead of one because this company screwed up a timing of my deliveries. Stay far away from lincare! Once I finally receive all the supplies I ordered correctly I'm switching companies.

I found that Lincare got about 380 1 star out of 400 from a review site. It seems like all have been said from all the unhappy customers. I ordered supplies from them 3 weeks ago, still don't have it. I called back, 1st person gave me another # to call because they don't deal with supplies, 2nd person told me to call the 1st person and said 1st person should have read the notes in my file. 3rd person had no idea what the problem was. 4th person was out of town, 5th person - went to voice mail. I'm back at square 1 40 minutes later, and LIN-DON'T-CARE continues to get the 1 star!

Have not received supplies in 9 months.every time I call I get put on hold for an hour they say they're sending it out and still waiting 2 weeks and didn't get any supplies this place is the worst place I've ever dealt with with any customer service

If you can order your supplies any other place, i suggest that you do. For those of us requiring the use of a cpap, going one night without is difficult. I have been waiting for a
frame for my face cushions for 13 days and am completely exhausted and afraid to go to sleep. The staff could not be less concerned.

No CPAP supplies in six months, but paying for equiptment rental every month. The worst service ever. I've been on the phone with them for over an hour. Each person i speak with gives a different excuse. Now the ofgice is closed agai. And I have to wait until the Monday after Thanksgiving. The absolute worst!

Never returned my calls, rude people, I will be changing to another company for future service.

If I could give this place a zero, I would. They rarely call back after answering center takes message.and I had left many, many messages. It took us 5 days of calling before we could get someone to contact us back to order oxygen, concentrator, and bed for dying mother in law. Finally I started telling them to put me through to the office because no one ever calls back. Even when I got through, they told me 3 different times they were going to send out someone to pick up my mother in laws equipment after she passed away. We stayed home all day and no shows, no calls, nothing except rudeness. I don't know why Medicare would work with this company because they do not care about anything. I don't know whether to inform Medicare or better business bureau. They should not be working with people who are sick or need medical supplies. HORRIBLE. DO NOT USE. I have used 2 other companies and they responded immediately.

We were Referred to this company by the Hospital discharge planner. Was initially told by Lincare that we would get a portable oxygen concentrator in about 3 weeks as we have a flight out in a month. When I called to follow up I was told that it would take 8 weeks. We switched to Physicians Choice and received one within 3 days. Lincare has a very Rude customer service representative named Marco. He said “you getting a portable oxygen concentrator in 3 weeks is never gonna happen. ” as he yelled in my ear. His attitude and words were very disrespectful. I called the corporate number listed in their brochure to find out why it would take 8 weeks and to file a complaint about their poor customer service and we received a call back over a week later from someone inquiring about why we switched companies. We had an appointment from 12-2 today for the pick up of their oxygen equipment and we have been waiting all day; no one showed up, no call back from the company and we called twice. You may want to evaluate your options before choosing this company!

My mother and I called for CPAP cord 3 weeks ago and now I'm still waiting on it I had to leave my job and to go get a CPAP cord for my mother that they said would be sent in the mail before she dies in her sleep mind you this is a machine she used to go to sleep every night they take forever to give oxygen, they don't even care to call us back this is ridiculous they don't even care about a love ones and its crazy we depend on them for when it comes to our love ones.

Now they are trying to justify what did to me and probably others. I received a nice letter stating that they has dropped my ins BUT not until after they gave me my machine and three months later did I learn about it.when I received a bill. NOT a nice way of doing business. I asked NICOLE at the Lincare place when I picked up the c-pap "are you sure that this is being taken care of by my ins company? " I was told yes. Then when I rec the bill I was told by Nicole that all I have to do is return the machine and the bill would be expunged. Well they LIED again. Watch out people.

Horrible Customer Service, Staff does not care, No follow through or urgency. Takes a long time to make any contact with CS or Local Office. It is always the problem of some other department that you cannot contact.

You guys are the worst.for 4days now I've been trying to get you to come to my 86 year old mother's house.to fix her tank.thank God she doesn't need it at this moment.

Very bad service. John, the manager, took my script and said 4-5 days. That was over 3 weeks ago. If there is a problem there I have no idea what it is as he has not returned my phone calls. I can only assume they have enough business and just don't care.

My brother-in-law has very debilitating diagnoses that require that he have oxygen 24 hours a day. It was ordered by his physician, he paid the cost to have a shoulder bag cylinder, as he is non-ambulatory and cannot manage a wheelchair and rolling oxygen. After wrestling with Lincare for 8+ months, the cylinder finally came, only worked 2 months and was picked up from his home for repair. The driver picked up ALL of the accompanying equipment; chargers, battery packs, tote bag, etc. After numerous pleas for its return and him still being charged monthly for the fees, to date, he still doesn't have it! We have spoken with several people that state that they just need "a few more days", the answering service picks up, even during working hours, and the personnel are mostly inaccessible. Today, I am writing the BBB, the news, the corporate office, and seeking legal advice. For those of us that know, healthcare, insurance, and most of all ethics, this is very unacceptable on a lot of levels. To cause an exacerbation or unthinkably something worse, to bill for services that are not being received, and to take something from someone's home without true intent speaks VOLUMES to many, many issues that can be addressed. For those of us that want the best for our loved ones, and even society that depends on businesses in healthcare, I suggest that a greater look into the company beforehand is warranted.

My mother needed to switch her oxygen equipment and supplier. We found Lincare and feel very fortunate. Shakita in the Pompano office was just outstanding. She was patient, compassionately and efficient. I would highly recommend this company.