M Shack Town Center, Jacksonville FL

I’m a saddened this location is closing, first visit, loved the food and was excited to have found a fantastic burger joint.
We will be returning again multiple times before the doors close. @livingwithchiari

Good value for town center area - burgers are good not great - always clean and staff is friendly and eager to assist. They are consistent with their product I have never had a bad meal here. Very limited alcohol options if you want a drink with your burger I would go to Ted's

First time eating at M Shack at the Town Center. The service we received from Wylie was OUTSTANDING. The food was fresh and of good quality. Will return in the future when in Jacksonville, FL.

Food was amazing. Customer service was spectacular. Will definitely be dining in more often!

Awesome food, super quick and great service! Shout out to Wylie for taking great care of us the whole time!

M-Shack has always been high quality. Burgers are excellent. Fries used to be mediocre but now the fries are amazing, and our favorite is truffle parm fries, as well as the totchos!

Today while waiting in line, Penny was moving the line in a speedy fashion however when it was my time to order she walked away and said the cashier will be with me in a second. The only reason I will continue to come back to this location and spend $14.78 on my lunch daily “five times a week” is because the food is amazing but the service is trash and hopefully the next guest that goes through penny’s line gets to order their food in a timely fashion. Review your cameras at 13: 08 as this interaction occurred about two minutes before that- my transaction number looks like is REC: 41 very sad!

Best food, Best service and Best atmosphere. Aslan is the best. He has my vote for manage.

Charlie took are order and his customer service skills were excellent. He was super polite and friendly. I would definitely go back, food and service were great! Banana foster milk shake was delicious

The tachos were so good, quality of burger was great especially for a restaurant. Their milkshakes are my fav. If we’re getting a burger out this is where we’re going!

This was my first time at M Shack.
Long line… wait through quickly & food delivered to the table by super nice staff…. A great burger…. I’ll definitely be back…. Go M Shack!

Wylie and Jackson had great attitudes while giving great customer service. The food was great especially the tater tots. Would highly recommend.

Julia provided excellent service and thoroughly checked up us on, tended to our needs, and made pleasant conversation going above and beyond with her service. Excellent food and a delightful experience overall.

Aslan was THE best server. He went above and beyond. Great food. Great server. Would come back forsure.

Food was great. They were very accommodating. Wylie was our server and he was very nice, made conversation, and brought us our orders. Also checked in to see if we needed anything.

Amazing experience, the food was great the truffle fries were great too and the service was amazing!