Marja Sprock, MD, Rockledge FL

I have never had such a poor experience with a doctor or practice. I waited about 2 hours with no apologies. This a horribly run practice and they will bill you for procedures that they did not perform but argue that I couldn’t tell because Dr. Sprock is so good. What doctor performs a procedure without informing the patient? !? It is impossible to get in touch with anyone from billing as they do not have a billing department. Front desk person Kelly told me to use the portal which they do not monitor for messages. After several weeks and phone calls, she finally gave me an email to Tristan who may or may not be the office manager. They refuse to have an adult conversation over the phone. They actually told me in the email that if I didn’t pay the incorrect bill, then I wouldn’t be able to continue seeing Dr. Sprock. As if I would ever set foot in that place again.

I just left the office after not being able to see Dr Sprock, or even being taken to a back room. Since it was a new patient appointment there were, of course, a bunch of papers for me to fill out. Page two is a consent to treat that gives them consent to do certain procedures at every appointment with no additional discussion, one of which is urinary catherization. Since my concern was not in any way related to a urinary issue I did not want to sign that without discussing it with the doctor first. I was informed that they would refuse to see me if I didn't sign the consent first and they would also charge me a $50 cancelation fee. I even asked if I could write on the paper that I was signing pending discussion with Dr Sprock and they refused stating that "this is our office paper and you are not allowed to change it". So I confirmed they were refusing to see me since I wouldn't sign the consent first and then left. As a secondary note, the paper also states that you are responsible for paying for these procedures if your insurance refuses to, so if they do an unnecessary caths every appointment and your insurance company refuses to pay for them you are on the hook yourself. This office is ludicrous. Lastly, the waiting room smelled horrible and there was a dog barking in the back the whole 30 minutes that I was in the waiting room. I personally would never recommend that anyone signs anything giving consent to procedures without being able to discuss them with the doctor.

If I could give zero stars, I would. Absolute worst office staff ever! Cant make appointments on line and when you call they hang up on you or put you on hold and never come back to the phone.