Massage Envy, Miami FL

What a scam of a place with horrible management and customer service! My husband had a membership there -worst idea ever dont do it! They claim to allow you to transfer unused credit. They charged us to transfer the credit and once I arrived they said they could service me unless I went back home and brought an ID. Then the “manager” on duty Luci Jean-Baptist told me I can’t stand at the counter I have to “take a seat” while I wait for my husband. They charged us to transfer fee, she charged us a cancelation fee, and they didn’t give any services! Scam scam scam thieves and horrible customer service

Natasha is amazing! She looks for feedback during the massage. Which is great for those of us that dont say anythinh unless they ask! Thanksss Natasha! Will be back soon.

I’ve had my fare share of amazing massages but today’s experience was the best I’ve ever had! Soon as I walked in I was kindly greeted by Luci.she’s a sweetheart and also very professional. She guided me to my massage therapist Steven, who was an angel on earth! He asked the proper questions on what my body goes through to provide the best possible service. And he excelled. I’m booking every week!

Ashley is the BEST aesthetician ever! When you think of massage envy you don’t necessarily think of skincare and I can’t vouch for the rest of their skin techs, but Ashley has been the biggest blessing and my skin is looking better than ever! She truly cares about and takes pride in her work. Highly recommended!

I went to massage envy for a facial with Joanna. She was kind and very communicative during the facial to explain the steps and the products she was using. I also appreciated not being overly sold or pushed/pressured to buy additional products. I will be returning. Thank you!

I’ve been getting massages and facials here throughout the pandemic and always feel safe. The health and safety measures are evident throughout the space, and the staff are very diligent about taking temperatures, making sure everyone uses hand sanitizer upon entering the facility, and wearing masks. They also open all doors for you, so you don’t have to touch anything yourself. The services are also great. My recent facial with Joanna was wonderful and my skin feels like silk now. She’s super gentle and efficient with whatever products she uses. Will def return to see her again!

Joanna is the best facial therapist, she explains everything she is doing and makes your time so relaxing, my face looks like new!

Great experience on vacation. From the front door to exit the staff did a great job. My therapist was excellent. When in Miami go see them!

I got a facial from Natalie the other day and she couldn’t have been better. She explained everything she was doing and helped me understand more about the best way to take care of my skin. I will be going back to her very soon! Highly recommend her for anyone with skincare needs!

Michelle G is an excellent masseuse. This was my second session with her. She is very intuitive and skilled in finding my problem areas. Made my day!

Natasha is the best! She is friendly, easily makes you feel comfortable, and gives AMAZING massages!

HORRIBLE! We couldn’t get a refund but THEY cancelled on us! How sway? Worst service and worst communication EVER! Please, whatever you do DO NOT BOOK HERE

The staff called me the day before. I feel more than safe with the Covid precautions they have put in place. David, the massage therapist, is a master of figuring out my tightness and making my body feel integrated. I highly recommend this location!

I absolutely loved my facial with Ashley! She did such an amazing job. Her hands are just magical and put me right to sleep. I’m already looking forward to my next session with her!

My husband and I have gone to different massage envy locations and the Brickell location is the best one. The service and therapists are great. Michelle was my last therapist and did amazing

I've been a member of Massage Envy for almost a decade and have never been disappointed with my massages, the front desk folks nor my masseuses.
No matter what city you may be in, there is usually a ME close by.
Specifically, ME Brickell in Downtown Miami never disappoints and Lili has been my masseuse my last 3 visits and does great work.

I had back spasms and my back was one giant knot, Nancy was amazing at listening and working hard to help my back.

Stephanie is by far the best therapists. I love massages and have had so many in past. Stephanie is one of the bests and we are so lucky she is at Massage Envy in Brickell
Update: Also Jose Daniel has a very hard touch if your muscles are stiff and cramped and he releases the knots

Very professional administrative staff
Mar and David are delightful and attentive massage therapists! Convenient scheduling