Massage Envy, West Palm Beach FL

If you want a Massage Envy membership, consider a location other than Village Boulevard. Management at this location is unresponsive and poor.

This was my first time going to massage envy and it was fantastic, we had a couple massage and the two girls in the front Elizabeth and Kenya. They gave me a lot of information I will definitely go back thank you so much.

Poor service and they absolutely ruined my mother's birthday! Lack of professionalism and they would not take responsibility for the issue they caused. Train your team members you guys are awful.

Elizabeth and Deandra are extremely great at their jobs looking out for me. Their team and the lovely therapists both handled all of my issues with my back, than assisted getting me on the right path to staying pain-free. HIGHLY recommend checking these guys out!

I've been a member of Massage Envy for over 10 years. I recently called this location, which I've been coming to for 8 years, and they said they shared that due to signing up in Jupiter, that I will have to pay $10 per massage. No Thanks. See ya!

Just booked a surprise massage for my mom, and right away I know she’s gonna love it. I spoke to the supervisor (Elizabeth) over the phone, and she was very patient, personable, and overall helpful. She helped make the surprise even better and saved me a little money too!

Massage Envy never disappoints with their services. When I entered the West Palm Beach location, I was greeted with a smile and a courteous receptionist. She directed me to the waiting room where I met my therapist. My massage was very calming and relaxing. There was a small technical issue which was resolved quickly and professionally. I cannot wait to go back again for another self-care session.

Too often people only write reviews to complain. Let’s dare to be different. Elizabeth, at the Village Blvd location was the epitome of what GREAT customer service should look like. She was friendly, courteous and very professional. I highly recommend this location.

I booked an appointment (a month prior) for a birthday massage and facial for a friend. I also booked one for myself during the same time frame. I verified with my therapist that she could do the appointment as she stated that she works 7 days a week. When it was discovered during booking that starting April she would be cutting back her hours, she said it would not be a problem coming in as she said "anything for my clients" It is now less than 48 hours prior to the appointment and I receive a call stating that she can't come in. Needless to say this has ruined our plans. I asked for a refund but was told it was non refundable since my friends appointment was still in place. I am very disappointed, I have been a customer of ME for over 10 years and am sad they are willing to lose a customer over something that could easily have been avoided and resolved

Back problems Ricky can fix it. Chronic back pain for the last seven years and the only person that has been able to help me is Ricky. I can finally see relief on the horizon. Thank you Ricky! Don’t hesitate to book an appointment here-the staff as well are very professional and polite.

Massage Envy has become more trouble than it's worth. Now, at many locations it is hard to get an appointment less than a month out that fits your schedule or that has anyone available of preference, if at all.

I have over a dozen "pre-paids" that I can't seem to catch up on because it's so difficult to schedule an available appointment. So I decided to put my account on hold (you still pay a monthly fee, smaller fee, but nonetheless, to not earn more pre-paids but to simply keep using what you already have). So, you no longer get anything for the money you are spending, you just get the "luxury" of using the money you've already paid them.

It has taken 3 different calls to this location (my home location) to try to get this in place, and each time I wind up on hold for a ridiculous amount of time (over 10 minutes) and either I give up and hang up or I get hung up on by their phone system. Eventually, I am able to get them to take down my number and I am told the manager will call me back and take care of it.

Third phone call and I still don't have it in place. I am told the manager only handles freezes on certain days. Really? That's customer service? A customer makes a request and you say "nah, not now, maybe some other time". So I wait again for the manager to make good on my request. We'll see if it happens.

Massage Envy continues to get more expensive, almost impossible to get a decent appointment, and makes it difficult to change your account. Didn't used to be this way years ago. It used to be great. It was almost 50% cheaper than it is now, I could get appointments almost any time, including day of, and service was better. Not anymore. I will be using up my pre-paids best I can and canceling. Just not worth it anymore.

IF I COULD I WOULD GIVE 0 STARS

I called Thursday, 2/16/23, to inquire about their membership and schedule a Microderm infusion. The lady I spoke with explained that the session usually costs $120 for non-members, but since I want to become a member, she will give me the member rate of $90. I told her I was specifically interested in the micro infusion and wanted a Microderm or chemical peel per month. She explained that every month I would have access to a 60 min service that I could use for facials and massages. Again I asked her if this applied to the Microderm/ chemical peel, and she said yes.

Today 2/18/23, I went there for my first Microderm, staff was amiable, and the MICRODERM with KAREN WAS EXCELLENT. When I went to the front desk to pay, they informed me that the member price I was provided with was incorrect and would be charged $120 instead of $90. That was unpleasant; nonetheless, I was willing to roll with it until the manager informed me that the micro infusion and chemical peel are considered enhanced facial and that I would need two 60mn services to be able to do one. So not only the prices provided by the staff were wrong, but the information about the services was also wrong.

As a manager, when your team messes up that much, you must be able to provide some kind of compensation to the client. Nope, she was very firm and even said that if I wanted to cancel the membership today (that I started today), I would have to pay $180 for the Microderm I had. So we went from $90 to $120 to now $180, all due to poor staff knowledge of the services.

There was no: “I’m sorry, ma’am, for my team miscommunication here’s a voucher for this. ” Or “we will apply the 90! For today but moving forward it will be $120”. She didn’t even say sorry. Customer service is non-existent at that place. The manager has no managerial skills. Now I’m stuck with a 6 months membership that won’t even cover the service I want unless I decide to pay extra.

Ambrosia has the hands of an Angel, delicate yet strong. She knew exactly where I needed attention & all my knots were soothed right out! Highly recommend this ME the vibes are VERY pleasant.

They charged me for an appointment that I DID NOT MAKE. There was NO RECORD of the appointment, and NO RECORD of them calling me to confirm this NONEXISTENT appointment.

Good luck dealing with Capital One's dispute team:)

The management is rude. They took me into my massage 20 minutes late and did not compensate for it what so ever. And they lied and said I was taken in on time, just so that they did not have to help me out in any way. Awful experience.