Matallana Herman R DO, Lakeland FL

First, I'd like to express how wonderful the STAFF is here. Reception, Assistants and Technicians, Allergy, etc.are wonderful. This review has absolutely nothing to do with them.

With that being said, going to see Dr. Mat is one of the most unpleasant experiences I've ever had at a doctor. Each time I've seen him he's made me feel dismissed, unheard, rejected and rushed. Instead of feeling confident and understood at the end of our appointments, I always felt anxious and more in the dark. Leaving with more questions than I came with. And not getting the opportunity to even ask them before he'd rush out of the room.

One Friday, he was supposed to call me in antibiotics for a potential infection. Apparently he forgot and didn't check his messages the entire weekend, so I couldn't get them until that following Monday. This was completely unacceptable for me, and I ended up switching ENTs after this. I'm glad I did and I will not go back to see Dr. Mat.

Dr. Mat is very professional and transparent. He explained all the details about my son's condition and the options to improve his well-being. Staff are respectful and professional, not sure about others' experience, but we had a great one.

Dr Mat is very professional and explains everything well. I would recommend him to anyone looking for an ENT.

I have been going to Dr. Mat for many years with both my kids and he is very knowledgeable! As a parent I love to see a doctor who cares for my children and actually listens to my concerns. I work in the medical field and I know how frustrating it can get but his staff is awesome! They always say hello with a big smile on their face and make my kids and I feel welcomed every single visit!