Mays-Munroe Inc, Tallahassee FL

I was building my home and worked with Mays-Munroe. They communicated with my builder & cabinet designers to make sure everything was beautiful, functional and could pass code ahead of time. So happy with the finished product! Beats the box store experience.

I purchased a washer and dryer here back in 2021 and the service was amazing. Even though it was in the midst of the pandemic and supply was very low, they went above and beyond to get me the appliances I was looking for.

It's been a few years now and we are moving out of state. I thought I had the transfer bolts for the washer, but couldn't find them anywhere. With two days until the moving truck coming to load up, I was frantic. None of the local hardware stores carry them in store and there's not enough time for delivery. As a hail mary I went and stopped by Mays Munroe showroom.

While they didn't have any compatible transfer bolts in the warehouse, they went above and beyond and pulled some from a floor model for me, free of charge.

I can't recommend them enough. They didn't have to go to that extra effort for a customer that is moving out of state, but they did and I can't thank them enough.

Wife and I Called Mays several times without a response just minutes before walking into the office only to see that there were more available sales reps than customers. Paid Service/installation person never called or showed up to complete the job. Sad after spending thousands cash in your store! Had to call to track down the appliances just to pay the remaining balance. Gotta do better Tallahassee! Communication with businesses in my hometown are well below average.

First we checked the website. Wasn't a good start. They have NO prices listed on the ones we were interested in. Just said call for the price.so we went in and it wasn't any better. No prices listed. HAD to talk to a salesman.

We purchased a gas range, a microwave, a refrigerator and a dishwasher from the store. We have been dissatisfied from the moment the items were installed. They are LG and honestly very poor quality. I could not reach Mays Monroe on the phone and had to drive there just to try to get a service appointment. The LG technician came out as well as a Mays Monroe technician and my microwave is still not repaired and operating as the owners manual says it should. I’m told that’s the best they can do. I know many people are happy with the store but my experience has been anything but good.

Called to schedule service, I live outside of Tallahassee Wakulla, cty. I called on September 26 the auto scheduler was down, was going to call me back, after no call I called back on Sept. 28. Explained reason for repair, the earliest they could schedule my
repair was October 11th, also wanted $125 dollar trip charge paid in advance to confirm my service call 13 days in advance (Oct. 11th). Needless to say I called another GE trained tech who came to my house the next day (Sept. 29th) Will no longer do business with Mays Munroe>

A good locally owned appliance store. The employees are very knowledgeable. They will guide you through the features of the appliances that you are looking for so that you can make the selection that best fits your needs. There is no sales pressure at all.

Glad to have an appliance store where you can leave with what you came to look for, not to mention expert product knowledge. Thanks guys!

So far! If frame & rails get installed by June 30th! Otherwise new rating of Zero. See my unfinished site!

The service is very bad. I called on 4/3/23 left a message and none called me back I had to go to the store and ask them to call them they ask answered and a week later I had to go to the store then they give appointment 8 days later then they call you to tell we will charge you $105 to come and look at it this refrigerator it’s only 13 months old?

I know I will not go back there again

I believe I provided a review three years ago when we first purchased our horrible Crosley Professional washer/dryer set. But as I sit here having to rebalance my load of clothes, respin for 45 minutes, then dry for three hours, I felt the need to tell this story again. It was 2020, beginning of Covid. So at the time we gave Mays Monroe a break. BUT

They were running a good sale on a name brand set, and we knew our washing machine needed to be relaced soon. So we ordered over the phone, cause, well it was covid time. They didn't have any in stock so said it would take a month for it to come in. So we paid and waited. Six weeks later they told us the set was backordered and it would be 3 months. By this time our washer died, so we were stuck without a washer totaly.

We purchased what they had on the floor. A Crosley brand. Horrible horrible quality machines. Always out of balance and takes for EVER to dry. Never had a problem with my 25 year old set before this. PLUS they would NOT honor the sale percent off that brought us to Mays Monroe in the first place. That was the kicker. They had our large sum of money for six weeks, never called us to tell us about the back order, we had to call several times to get this info.bait and switch. So don't look at the 5 star reviews that are on their website. Beware. A local biz is not always friendly.

I came in for information on refrigerators and honestly received the most valuable information and honesty on products. Mike Munroe gave excellent service and even helped me with my other refrigerator issues. While I did not purchase one yet, I definitely will purchase if things do not resolve! Great customer service.

Unfortunately, I am dissatisfied with their service department, I have paid almost 450.00 and I have not seen the service person yet.it is sad that this local company can't get things together.

Had an issue with a washing machine purchased from there 3 years ago. Service rep came out and repaired the problem however, he installed the correct parts incorrectly. Tried to deal with service dept but they acted like they couldn't be bothered by my trivial request. Had another company come out and repair the washer. MM is more interested in making a dollar than helping a customer. I will will not purchase from or recommend them ever again.

My husband and I purchased a mattress here a few weeks ago. The bed was scheduled to be delivered on 1/13/23 between 2-4pm. At noon I got a call from my husband that they wanted to deliver the bed right then and my husband was going into work so he asked if I could call them to coordinate the delivery. I called them immediately and told them I would rush home from work and that I would be available at 12: 30 so they could come then. By 1pm they hadn't shown up so I called the store and gave them my cell number and told them where they could park. By 3 they still hadn't shown up so my husband called them and was told they would be there within the hour. They didn't make it to our apartment until 4: 15. Not only did they get to our place late, one of the box springs that they brought was too short, so they said they had to go back to the store and get the right size. They came back after 5 and said they didn't have the correct sized box spring at the store so they would have to bring it to us the following week. Over the weekend we noticed that the box spring they gave us that WAS the right length had a tear in the corner so I called the store and left a message saying that we would like them to replace that box spring as well. By Wednesday of this week we hadn't heard anything back so I went to the store myself. I explained the situation to Mark who sold us the bed and he was shocked because he thought it had been handled already. He sent someone to see if they could find two box springs but said if they didn't have any in stock they would have to order them which could take weeks to arrive. I got a call later that day from someone asking if they could bring the box springs by today (1/20) between 2-5. I'm hoping that today's delivery isn't a repeat of last week. We spent A LOT of money on this bed and even though everyone we have dealt with has been nice, its unfortunate that it has taken this long to get this issue straightened out.

My Saleslady, Meagan, was absolutely the best! Listened to my needs and guided me through the selections and pricing. I needed bedding as well and was surprised to see a very nice selection of moderate to upscale bedding. One stop shop for me! Got everything that I needed and paid less than I expected.