Mercedes-Benz of Wesley Chapel Service Center

Just traded my C 300 convertible and got a brand new electric SUV EQB 300. The entire process was quick, painless, and easy! The sales team was very attentive and helpful. Highly recommend this dealership, especially if you live nearby. I will be coming back for sure when it is time to get a new car! I almost went to Tesla, for I was thinking about an electric vehicle, but Luis Fontanes spent time explaining the advantage of staying with the Mercedes family, and in an hour and a half I left the dealership in my new car!

I have had the worst two experiences with this dealership, both times I’ve had issues that never get resolved. First service I took my car in for regular maintenance and to fix my broken window buttons, after days with a loaner my car was “ready”. I go to drop off the loaner and pick up my “fixed” car, I was told to wait in the waiting room for my car to be brought around… I waited over an hour. They forgot I was even there. The girl at the desk forgot to tell them to bring my car around. Then I get in my car and the buttons were still broken, I was so over it at this point I just left. Then the second service I had was a long service and they “don’t have any loaners”, fine, understandable. I got a ride home. They called saying my car was ready, but they have an issue with my keys… I didn’t have issues with my keys before I dropped the car off so I was confused. I call back and they tell me they LOST my keys. An employee left my keys in someone else’s car and they “don’t have any information on whose car it could’ve been in” I calmly asked ok, so now what? They find a loaner for me, conveniently, while they either waited for my keys to be returned or purchased a new set. We had to wait a couple days for my keys to turn up. I speak to the manager about the situation and the only thing that was offered was $150 to use in the store or towards a service. WHAT IS $150 GOING TO BUY IF MY SERVICE IS $2500? ! Nothing was resolved after. I do not recommend this dealership. I should’ve listened to what other people said about this place.

The entire staff of Mercedes-Benz of Wesley Chapel was very professional and knowledgable. Our salesman, Bert Heron was particularly outstanding. Bert was courteous, helpful and followed up the sale with a personal phone call as well as texts and emails. After shopping a few of other Mercedes dealers in the SWFL area, Mercedes-Benz of Wesley Chapel is far and away the most professional and customer friendly. The deal was fair and Bert as well as the finance manager were honest and transparent.
Cannot say enough good things about Bert Heron and the entire staff of Mercedes-Benz of Wesley Chapel. Definitly go to Mercedes-Benz of Wesley Chapelfor your next Mercedes-Benz purchase. Even though we live over 100 miles away, we chose to do business with Mercedes-Benz of Wesley Chapel and would do so again without hesitation.

I went in to find a technological upgrade from my 2015 S Class MB and found my salesperson, Mauricio Chavez very knowledgeable and helpful with the purchase experience. I felt no pressure and was able to test drive multiple vehicles to get a sense of which one fit the best. The car is very comfortable and performance is unmatched. After the purchase he was very helpful with the technology use and loading my preferences on the vehicle. Since the purchase the followup has been exceptional. I brought the vehicle back for window tinting with courteous treatment as well as an excellent job on the windows. The experience was pleasant enough and the deal good enough that I will be returning to this dealership for service. In the future I will start here for my next purchase.

Highly recommend this dealership for your next vehicle. Everyone from the salesman to the financial manager was very professional and very knowledgeable. Not pushy at all which I appreciated greatly!

The staff at this dealership worked really hard to put this deal together for me and were profesional and courteous thru out the entire process when other dealers showed no interest, kudo's to Wesley Chapel, s staff from initial hello to handing me my new car keys!
Speacial Thanks to: Omer Meral, Edens Mesidor, Clyude Gourzong for making my car buying experence so Amazing!

Assistant Service Manager Mike Nankovitch has been AWESOME. His costumer service and knowledge was a time and money saver.

They scheduled a service appointment for my vehicle on some arbitrary day & time without my knowledge or consent, then send a reminder email 2 days before the appointment.

I had a great experience with MB of Wesley Chapel. My salesman Omer assisted me through the process every step of the way. He went above and beyond. He was not pushy and allowed me to take my time in choosing my vehicle.

We purchased a new car last week. Sales associate Ashley T was very helpful and patient with us. Great, quick experience over all.

I purchased a EQV S450+ and the purchase process was easy and quick. I would gladly recommend this Dealership if you want quick in and out with no hassle. My sales person Howard was every up to date with EQ V’s he explain all I needed to know about the car and makes himself available a my thing I can’t figure out on my own. Also would like to say Ray was every helpful also. If you are in the market for a Benz this is the place to go. George Bishop

All of the staff was extremely helpful. Especially Vinnie who went out of his way to find me the right deal and the finance team for making the purchasing process quick and smooth.

Purchased new Mercedes with this dealer. Salesperson Omal, was very knowledgable and courteous. Very pleased with the process!

Claude was very Knowledgeable about the product, very courteous and a good listener. Sometimes your decision buying a car is about how the Sales Person was, not the Dealership. Great Job Claude!