Metro by T-Mobile, Altamonte Springs FL

I can understand everyone's reviews, I am just saying to give this store on more shot. They recently went under new management and It is a game changer. To anyone who has had a bad experience I suggest you go back on a day that "selena" is working. She has excellent customer service and will try her best to get you what you want and need in a timely manner. She took her time with me, went over any questions I had and just over all made my experience so much better! She deserves a raise having to bring this store out of the shambles of who ever messed this one up so badly. Again I recommend selena if you're going to this store for you to get the experience you deserve!

The store is always empty and they never answer their phone. Dissatisfied with this store. I would have went elsewhere had I known. Now I am having troubles getting a refund for an activation fee that was supposed to be waived.

I stopped by to grab a new phone charger before a long drive. Vincent was super helpful and even checked to make sure the charger worked on my phone, as I had bought two duds earlier on in the day. The store is super clean and Vincent was super nice.

I wish the store had better hours/was open later. There are a few locations in the area that are, but this one is the closest to me.
Besides the relatively bad customer service from the employees (at least the ones that I have encountered,) the store is OK. If you're able to get past that looming fact.
They have a pretty good selection of free phones. You can't finance any of their phones, which is a shame, but the free options are surprisingly good quality.
My partner got the Motorola G stylus and it has a 50mpx camera, an amazinggg finger print scanner on the main side button, and great graphics and customizable features. I was skeptical at first, but after having it for a few weeks, it's a close competitor to my Samsung S23 Ultra that was $1250 from Spectrum! I'm glad she found a hidden gem.
The tablet promotion that's online apparently is not a thing anymore, at least at this store. You need to have phone service with metro for at least 3 months before qualifying for a "discounted" tablet. I didn't get the details, after seeing the promotional tablet on display. I much rather spend some money and get something worth having.
I included some pictures of the Motorola G stylus that's free for new customers, as well as some pictures that I took with her phone.
Definitely worth checking out!

Lena is very knowledgeable and professional, she deserves a promotion. She also ran the super extra mile for me. My old phone stopped working after a document that I wrongly downloaded. I was very scared might have encountered a virus but she helped me during the whole process until I had a new phone up and running. Thank you Lena!

Amazing! Yessenia was amazing and helped out BIG TIME she really is a life saver when it comes to phones!

Yessenia was amazing! She helped me get my home internet and even helped me with my phone!

One of the best experiences I have ever had and a metro store. Lena was efficient in noticing me and assisting me to help me find the right phone for my grandson. Always a pleasure working with lena. Hands down an angel! Next time I come by I know to ask for lena because she will not disappoint!

Absolutely loved the help from Alex and Yessenia! Came from AT&T switched gave me what I wanted and even helped the most with everything I needed help with. Thank you so much

Selena is the best worker I have met. She’s a hard worker with a massive smile on her face at all times. She knows how to give the best deals. She truly makes this store worth visiting everytime! I absolutely recommend you go see her!

Selena was an amazing help. She is so sweet and kind and just has a bright smile all the time. She makes everyones day so much better. She trys her best to do everything she can to help a costumer. Definitely a good choice to go to this store!

Yessenia is a life saver she helped big time with a problem I’ve been dealing with she took the time out of her day to help me! Grateful she did help me!

Yessenia and DM Alex Colon gave me awesome service I came for a question and left with home internet

Yessenia came to my RESCUE today in true Guardian Angel form! I was not only in a time crunch but also had a budget to stay within and she made sure I stayed in that budget! Thanks for being so diligent and getting the job done right the first time!

The employee Amanda is too busy playing games on her phone to actually be of any assistance, kept cutting off any interaction we had so she can play her game. Overall a very disrespectful experience.