Midway Ford Service, Miami FL

My estimated wait time was 1-2 hours, yet I am going on hour 4 and they need another hour. Youre time is an after thought here. Their customers lounge has a tv with the volume at zero. Will not be bringing my car back.

First time bring my new Ford I bought in December of 2022. Mike is my new adviser for my truck. Very nice and knowledgeable about fords. Will continue to us this Ford and Mike as my advisor. Thanks for great customer service.

Leonardo delivered as promised on my two service recall repairs for my 2022 Maverick Hybrid, which is the best truck I have ever owned. Very professional and he followed through promptly on my requests.

Mike and Mayra from service are amazing.

Mayra goes out of her way to schedule you at a convenient time and explains the service process thoroughly.

Mike understands your concerns and listens to what you need done, and makes sure it gets done properly.

Called could not talk to parts. Stop by part needed was not available talk to a sales persone onthe way out about placing an order and detail. Salesperson pretty ignorant of the EV ordering process.

Spoke with renso on the phone to confirm a price he called me and was being short with me didn't answer my question he hung up on me mid-conversation and was tapping he's pen acting like he was annoyed he was only speaking Spanish when I was speaking English to him. This is why tesla is the future so you don't have to deal with people who hate there job. Florida customer service you know how it is.

Michael Martin was really nice and treated me with the utmost respect and professionalism. The service team fixed my recall issue within 30 minutes. Thank you guys!

I arrived a little bit late with a dead battery but Leonardo Santos assisted me quickly and took care of my car. Great service!

Jesus was a great salesman. Ask for Jesus once you are here and he will try his best to get you what car you want and at a good deal. Very happy with Jesus and the financial department!

My service provider Renzo was phenomenal. He worked around my schedule to drop off my truck for its first service. They were professional, personable, and respected my time. Renzo was able to secure an Uber to take me back home and later in the day, an Uber to bring me to the dealer to pickup the truck. Totally seamless process. Very happy with my experience!

Parts price are OK but labor is expensive as ****. Do not come here if you do not have very deep pockets.