Mike's Great Bear Auto, Hollywood FL

I have to take a minute to write a review which i HARDLY ever do. Dan at great bear is amazing. He explains everything to me clearly and he has all of the right intentions. I would recommend everyone to this business who is in need of assistance with their vehicle. Great customer service and amazing results. Thank you Dan and great bear!

I have lived in eight states and in my lifetime have owned 15 cars, but had never received the polite, personalized service I experienced at Mike’s Great Bear. They were transparent and updated me as they diagnosed my car’s complicated issues and were very fair with pricing. I never go out of my way to write reviews, but had to do this one and will tell everyone I know to go there.

Had a blow out on the freeway near closing time. Pulled into Mike’s and got help from Dan. Turn out my rim was bent and a new tire could not be put on it that evening. Dan offered to keep my car overnight so that I could get my rim fixed. I’m am so thankful for the great service I received from Mike’s. I’ll sure be back!

Brought my daughter’s 2009 Honda in for the shaking that we suspected was a bad engine mount (s). Dan was very helpful in person and I spoke to Mike on the phone who was also kind and knowledgeable. They did an inspection and found the bad mount as well as one or two other maintenance needs. The job took a little longer than you might experience at a big dealership but the work was done well from what I can tell. Pricing was reasonable and I would trust them to work on the car again.

I've been coming to Great Bear for years now and always receive top of the line service. I switched to Pep Boys for one oil change and immediately regretted it and came back to Great Bear. They are super professional and honest which is important when you don't know much about cars. I always drive off the lot with my vehicle running smoother than before. They've done accident repair, AC repair, tire installation, and regular oil changes for me and I've been extremely satisfied with all services. They even have an app now that shows pictures of the work they are doing on your vehicle and you can pay through it which makes for a seamless end to end experience.

I strongly recommend not to use this shop. I dropped off a part to be repaired which according to the shop manager would take few hours to do. I dropped it off and called to pick but not ready. Called next day and not ready, called next day and the person answering the phone did not have an idea on what was done on the part but suggested the reason for the delay. Senseless.

They took the part to other mechanics because they could not repair what they claimed initially it could be done. Other shops could not fix it and they had no idea what to do. 4 days after they still could not fix the part and gave me all sorts of justifications.

At a loss and without my vehicle for over 5 days, i gave up on their trust and picked up the part for a true mechanic to do what they failed to do. Not only the part was not repaired, they kept a spare part I dropped off for them to install it. I still cannot drive my vehicle and they washed their hands. Moreover, I had to pay $200 for fixing nothing!

Now back to square one to get a true mechanic to fix the problem but now I'm afraid that they may have damaged the part they were supposed to repair. I hope and pray that they did not cause further damage.

Please stay away from this shop and do not even rely on what you are told over the phone. A decade of experience they claim to have in the business but they failed with me on the first time and certainly last.

If they new better, the should not taken the job or even charge me for nothing. I guess that they need the money.

Very disappointed.

Great team, personalized customer service that you cannot often get these days. Many of my Hillcrest neighbors and I have been coming here for years. Love that it's family owned and operated. Cool comfortable WI-FI office waiting area. Even Pet friendly. Always dependable, honest and really know their business. Mike is a great resource for anything Auto related. He freely gives excellent, valuable advise when buying or selling vehicles. Easy to see he's a major auto enthusiast:) Would never go anywhere else

Mike at Great Bear is awesome! He inspected a pre-owned conversion van I was considering purchasing, and he spent 2+ hours looking everything over, giving me a detailed list of all repairs needed and estimate on how much to repair everything. I ultimately passed on the van purchase because of all the repairs needed, and Mike saved me from buying a vehicle that would've failed on me and possibly leave me stranded. Great Bear Auto is also Triple AAA certified, so you can be sure you are getting top notch care for your vehicle. Thanks Mike!

I was going out of the country and my car did not start hours before me leaving for the airport. Mike sent one his guys with me to pick up the car, replaced the battery and dropped off the car at my house, so my mother did not have to go to pick it up. That's what I call going the extra mile. A really nice gesture from their part that will keep going back and use their services.

We went to mikes for a simple radiator leak. We got no information and our billed just piled up.it went from 1 hour or labor to 4 and a half hours. From 400~$ to 1,0046.95$ in less than 2 days.all to replace a manifold that didnt even solve the problem and only caused more issues.we have now 5 miss-firing cylinders.how did it get worse? We brought our reciepts and paperwork to him today.he hands my boyfriend a pack of coil plugs and says do it yourself. So im out just about 1,100$ trying to figure out what his mistake is. Do not go here if you want your problems solved.if you love to just throw your money way.this is the place for you.

Amazing service and quick to get your vehicle maintenance. Definitely will recommend this mechanic shop to family and friends. Thank you Mike (Dodge Caravan)

I bought a product for my Mike paid $400 15 minutes did not work he refuses to give me my money back his customer service is horrible do yourself a favor and find a person who cares

Had my car towed to Mike's Great Bear Auto for the first time for a no start condition. Being out o country client I was very satisfied with the manner that it was handled. Mike kept me informed of the progress of the work as it was being diagnosed and advised of what part replacement options costs were.
The cost and time to do the work was reasonable as my car got Toyota approved replacement parts. Staff was friendly and informative.

Mike is just a salesman he sold me an item it won't work and he won't give me my money back horrible business

Mike is just a salesman, his mechanic has no idea what he’s doing and cuts corners whenever he can get away with it.

Took my car to Mike's not knowing why it would not start without a jump.
They did the diognostics and called me and told me the battery needed to be replaced. They were closing in two hours! He got a new battery in and hour, installed and I picked up the car an hour later!
This is definately "ABOVE AND BEYOND THE CALL"!
The whole staff were so frienldy, curtious, helpful! Never thought I would say it was a pleasure to go to auto repair shop but in this case it WAS!

Mike is a very knowledgeable and esperienced mechanic and cares about each every customers best interests. He truly is set apart and above any mechanic I been to in Miami. He gets life and understands life isnt always fair. Mike will always treat u fair and honestly. He, his shop and his mechanics are A number one in my book! Hell always get my business!

Without question one of the best I have visited. Staff is always courteous management welcome you as family goes above and beyond to assist.

The staff are incredibly knowledgeable and friendly, and always looking out for the best interest of the customers.

We worked with mike for our Chevy van and spend upwards of $3,000 to get this van fine tuned and our van won’t even start up right now. I am appalled that they could call themselves professionals here. When someone pays that much money, you except the car to be working just fine. I do not recommend using this shop! There are other shops nearby that have better quality work at the same value.