MIT Computers (New Tampa)

Wilfredo quickly and efficiently helped me with software issue.been using MIT for many years and very satisfied.

Amazing costumer Service if you want your device fixed out of quality time, check them out

Wilfredo was excellent, he saved my life. My data was saved quick with precious information. Thank and I'll recommend this business to my friends and relatives.

12/1/2023 I hate writing a negative review or even reviews in general however the customer service was so poor that I wish I could give negative stars. It is never acceptable to call a customer a liar such as the case today.

I called and left a voicemail due to no answer and received a call back same day. I explained I needed assistance with an item (mass air flow unit) being soldered. They stated they needed to see it which was ok with me. I brought the item in and the person who I spoke to on the phone came to the counter and was also answering a call at the same time. They started with the customer on the phone and decided to communicate with the customer they would call them back. They then asked to help me. I said they could finish with the customer on the phone and he opted not to as he was not able to help that customer regardless at the moment.

I showed the person my item and explained what I needed and even showed a short video for clarity. The person was trying to understand what I needed but they do not solder and needed to get the technician or owner I am unsure but was identified as technician by employee. Before getting the technician we discussed the item and what needed to be done for a few more seconds and I clarified the item is delicate and old so please be gentle do not tear the cover off as it requires a soldering iron to properly remove and it is very simple rather than using force. He took the item back to the technician and then the technician comes out with the item shortly after and I see even more bends in the area I asked the first person to be careful of and to not man handle.

Dealing with the second person I reexplain and showed the video. They communicate indirectly that they do not want to do the service I asked. I said that is fine because I asked if the person was unable to do it or if they were unwilling. They communicated more clearly they were unwilling because they feel the solder was solid and then they used a tool to try and demonstrate the solder was solid and I communicated I did not want the item handled in that way however he did so anyways and I also communicated I was upset because I came for help and it is not an issue of inability to complete the task but rather they simply do not wish to do it but instead took the time to damage my item. I communicated and showed the damage to the cover and explained the tool they used could cause damage in the manner they used it on my item in the areas they jiggled. The person was defensive and calls me a liar elevating their voice and repeatedly saying they did not damage my item when they clearly did. I left the store and will not be returning.

This is my experience with this store and I have taken the time to tell the events beginning to end. I will not exhaust anymore of my time on this tonight.

Being an "almost novice" with the technical world, I am so very fortunate to have the help of Wilfredo. He solved problems with my iPhone and computer. He was so patient and wonderful to work with. I am fortunate to have MIT nearby to help me and I do appreciate his knowledge and help. Thank you

This place is super helpful!
Had a great experience with a small issue that would have been a big headache without their help.

Great service and reliable people! They helped solve my computer problem fast and in a personalized way.

I totally recommend them!

Took my computer in after it took a fall. Service was fast and communication was great! Price was fair and my computer is now working like a charm.

My laptop was damaged on an airplane. MIT gave me a reasonable estimate of time and cost. They were able to repair my laptop good as new. This was the second time a member of my family had a broken laptop screen fixed at MIT.

They do excellent work at very reasonable price. If you need computure repair do not look any further just come to MIT.

Fantastic place to fix your electronics, highly recommended to people who live in New Tampa area. Wilfredo (the owner) was able to fix my gaming desktop within a few days, he was very knowledgeable, friendly and patient.

These guys saved my life! Computer crashed and burned (literally) and they were able to retrieve my data even though there was considerable damage! Well worth the fee and was done in two days! Can’t recommend them enough and will always have every bit of my business I. The future. Thank you 1000 times over!

Wilfred is amazing. Efficient, patient, friendly and very knowledgeable. I will only go to MIT for my technical needs. They are the best.

The service was done promptly They listened patiently and answered all my questions and concerns. I needed follow service and the problem was addressed and corrected at my convience.