Monroe AC Service, Hollywood FL

My interactions with this particular company have left me deeply dissatisfied with their level of professionalism and reliability. Regrettably, the owner, ely, made promises regarding a job that he ultimately proved incapable of fulfilling, causing me to question his trustworthiness and competence.

Encountering such a situation, where the service provided falls significantly short of reasonable expectations, is truly disappointing. The company's conduct in this instance has failed to meet the standards one would expect from a reputable establishment. Ely inability to deliver on his commitments further undermines his credibility as a business owner.

Trustworthiness plays a pivotal role in any business relationship. It instills confidence and reliability, ensuring that promises made are upheld. However, my experience with this company has been the complete opposite. Their unprofessionalism, unreliability, and lack of trustworthiness have become apparent.

It is vital to address the concerning issues surrounding the company's professionalism and reliability, as such shortcomings can greatly impact customer satisfaction and erode trust. Constructive feedback serves as an impetus for improvement, prompting the company to reevaluate its practices and strive for better service delivery.

In addition to the aforementioned concerns, it is disheartening to note that the company failed to honor a package deal for new units, despite ely personally communicating the agreement. While written documentation provides stronger clarity and accountability, it should not undermine the importance of maintaining transparency and integrity in business dealings. When an owner directly communicates a package deal, it is reasonable to expect it to be honored, regardless of its written status.

This discrepancy raises serious doubts about the company's commitment to fulfilling its promises and ensuring customer satisfaction. The failure to recognize and honor verbal agreements can severely undermine trust and confidence in the company's services, further exacerbating the already disappointing experience.

To cultivate positive customer relationships and establish a reputation for professionalism, it is crucial for companies to honor their commitments, irrespective of whether they are documented in writing or conveyed verbally. Consistency in fulfilling promises is integral to building trust and credibility within the business landscape.

In conclusion, it is regrettable to observe that the company failed to honor the package deal for new units, despite Jon ely himself verbally confirming the agreement. The absence of written documentation should not diminish the importance of upholding promises and maintaining transparency. Consistency in honoring commitments is paramount to cultivating trust and fostering positive customer experiences.

Great experience with Eli! Explained the reason why my unit could have been freezing…. Also mentioned that we should monitor the cycle performance before I went ahead and replace the motor.

When our AC kicked the bucket suddenly, I contacted my home warranty folks, and they sent me local 'big' guys to fix it. Their guy came and gave me a runaround and threw some terms at me, thinking that I would just pay hundreds of dollars with no questions asked. Due to these games, we were without AC for over a week, and my family was seriously suffering from 90 degrees of heat in our house. I was desperate when I contacted Monroe AC Services! To my shock, someone answered the phone immediately and promised to come to assess the issue the same day. I was somewhat doubtful, so I kept texting, asking for ETA, and got an appropriate response each time even though I was borderline annoying. All my doubts were dispersed when the boss showed up at the end of working hours and fixed the problem in less than 30 minutes. Not only was he knowledgeable, explained the problem to me, and had a part we needed like a true professional, but he waited until he made sure everything was running as it should. The cost was significantly less than the first AC guy (cannot call him a professional), with a clear invoice documenting parts and labor. I will never look for another AC company. Monroe AC Services saved the day, and I will be a loyal customer as long as we need AC services! Zhana

I do not recommend this company, I hired them to clean my AHU coil.

Unit completely stopped cooling after few days due to refrigerant leak. They ignored my calls and text for few days. I ended up replacing my entire AC unit.